Lewis was brilliant no pressure and nothing was to much trouble for him to sort out. Very Happy with my Rav4. Derek from Berkshire

Terrible service, terrible staff rude offensive and intimidating. Still waiting for a “gesture of goodwill” offered over 2 weeks ago. Car needs £1700 of brake and tyre work doing but they’re not interested. Avoid this garage!!!

Well where do we start…… Buying a vehicle from this garage has been the worst car buying experience I’ve ever encountered and would certainly NOT recommend them at all to anybody. Firstly, we were seriously messed around with the delivery of the car, we received excuse after excuse until eventually the car was delivered after 2 weeks of waiting. The vehicle was delivered with the incorrect part of the V5 log book which made it a hassle to tax and also assign a personalised registration. A day after delivery of the car we noticed that the pressures on 3 of the alloy wheels were very low and after correct inflation they went down again within a matter of days. We took the car to a local garage to investigate as we suspected that slow punctures were to blame. Low and behold the garage were unable to remove the wheels off the car due to damaged locking wheel nuts, which in the end, resulted in having to get a mobile specialist to remove all 4 of them at a cost of £90! - the dealer did in fact contribute £50 towards the cost of this, but in all fairness should of paid the full amount. At the same time, the local garage advised us of the appalling condition of the rear brake disks, they were badly worn and one was also cracked! What added insult to injury is that the car had just had a 12 Month MOT prior to delivery, we were advised that the car should have never passed the MOT due to the condition of the brake disks. They weren’t even highlighted as an advisory item!!! We have had to buy replacement brake disk and pads in order to rectify this and at a further cost of £260 When the deflating wheels and tyres were inspected, the cause of the constant deflation was discovered, it wasn’t the fact that they had slow punctures at all, the cause was due to 3 of the 4 wheels were cracked on the rim resulting in slow loss of air. The alloy wheels also show signs of being welded in the past due to previous cracks. Also during this investigation of air loss, the 2 front tyres were also deemed illegal and should have never have passed the MOT either, the inside edge of the tyres was completely bald with no tread. Again, the cost of replacing the 2 tyres was £338!!! We are absolutely mortified that such issues and added expense exist after spending £11995 on this car from what we thought was a reputable dealer, and we certainly didn’t expect to have to pay out all this money to make the car useable. The issue still remains with the cracked alloy wheels and we are having to seek legal advice as to where we go next in relation to getting a satisfactory resolution. This has been our honest and genuine review of this dealer and unfortunately on this occasion we cannot recommend them due to the issues mentioned and our poor buying experience.

First off there were mileage discrepancies between MOT's which I raised with them. I was assured this was a recording error and that the vehicle's service history confirmed the mileage was legit. Okay fine - let's wait and have a look at the service history then... Second issue - car gets dropped off with one key and not a single other piece of documentation. No V5, no warranty, no service history, nothing. Asked the delivery driver about the documentation - he said here's all I've got - handed me the key and said we're not taking it back lol. Phoned up and asked about the v5 (because I can't tax it without it) and spare the key because I don't want it getting nicked - got some run around about how it had previously been on a private reg and they were waiting on the v5 coming back from DVLA said they'd send it asap. Was told the tax issue is a grey area - not to worry about it. Told the other key was knocking around and they'd try to dig it out for me. Asked them to provide the service history that confirmed the mileage and it all went quiet. I double check the invoice they emailed over and there's a mileage disclaimer (in the smallest possible font) saying the mileage could not be verified and should be considered incorrect. So there's a good chance I've paid top dollar for a low mileage vehicle that's probably not low mileage. (and they knew it, hence the disclaimer) On top of that it's taken almost 3 months of ball ache to get the v5 back in my name. All in all, not a good experience.