Grant Clark from Performance Ecosse Ltd in response to be carefull

I’m both sad and disappointed to read this review Jade. To say the tyres were barely legal is just not factual. They were 3.8mm (legal limit is 1.6mm). A new tyre comes with 8mm of tread so just over half worn. If you check all messages between us you never once asked me to pay for new tyres so this also isn’t factual. The last message I have from you is an apology as you said you had jumped the gun so I’m confused as to why we are even at this point. I find it interesting that you never divulged on the review that you knocked a further £200 from the already discounted agreed price upon delivery. On top of that the delivery was carried out by my retired father free of charge. Sometimes you just can’t win.

be carefull in response to be carefull

with regard to your reply Grant, Like yourself I'm disappointed with your reply, customer service is all important. I'm 70 next birthday (retired) and I was willing to come to your facility in Linlithgow. it was your suggestion that your father meet me at Inverkeithing station not mine so please don't bring your retired Dad into this (he told me he is your accountant so, not strictly retired). One thing you didn't mention, when I asked if the car passed the MOT, two days prior to my collecting the car. You never said anything about the advisories, one of which was the tyres. I read the RAC advice on tyre wear which is quite clear hence my complaint at the time and the requirement for new front tyres. Yes the centre section of the tyres were legal approx 3.7mm, however the tyres had been run flat and the outer areas, over 1/3 of the tyres width, at the time of sale were 1.6mm, just legal. I didn't ask for new tyres directly however if you remember I hinted that they would be required sooner rather than later. Maybe something to look at. Good for future business so to speak. Keeping your clients safe. When I mentioned this, you didn't even reply. Yes I got £200 taken of the asking price( I'm absolutely sure this isn't the first time you've been asked for, and given, a small discount, this probably being factored in to the asking price). This will be my last communication, there is no point in going tit for tat. As I said earlier, Ive no complaints about the rest of the car , its excellent.

Grant Clark from Performance Ecosse Ltd in response to Poor

This is very disappointing to read. I’ve checked my records and this car was sold 4 months ago (not the 2 months which you have stated) and this is the first I’ve heard of this issue so I’m confused at the 1 Star which you have awarded for resolving issues. I have access to the archived advert and there is no mention of 4 new tyres. I also have access to the RAC report we have on the car from when we purchased it and all 4 tyres had between 5/6mm of tread at point of sale (happy to provide this to you if you get in touch) I suspect the tyre condition has been exaggerated to sell you a new set of tyres which is what is Poor here.

John K Wilson in response to Poor

The tread on the tyres was not the problem it was the cracking on the side walls, two totally independent different garages said the tyres needed replacing, and the first garage said it was urgent and unsafe to drive the car. Do you really think my partner spent £600 on tyres for no reason? It wasn't advertised as having 4 new tyres it was when we were standing admiring the car you said "And there are 4 new tyres fitted on the car thats at least £800 worth". I am assured messages from my partner to you were not replied to on this issue. So it remains as a "1"