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I recently bought a vehicle from this dealer. Sales person and team were brilliant. However, there were some issues that I wanted rectified. Failed to return telephone calls. Wrote a letter of complaint to the Directors, not acknowledged. Giving them the benefit of the doubt in that they might not have received it. A copy of the letter was handed to one of the Directors. Still no response. If these are the standards by which they operate, then no way will I consider buying from them again. When you collect the vehicle you've bought, that is where the interest stops. Appalling after sales care.
Very helpful as always.. Cannot fault.. Have used philip Paul over the years An especially good customer experience with Jay on making our purchase recently
Great until car arrived, brought under distance selling rules, inside was a pig sty, took 3 full valets to get to a usable state where you did need to wear a has mat suit to drive it , steering wheel was white with human skin and body oils as well as most touched surfaces, smell of smoke was overwhelming cigarette burns on carpet, driver door card and centre console, only had half of a DRL light working, requires new headlight to fix it at £1000, front brake discs needed immediate replacement ( please note this garage do there own MOT's which is not a very independent check of the condition of the car ) no advisories on discs on mot !, No Sat Nav SD card, handbook was for a Golf Plus , bit of trim missing from the centre console, was promised replacement SD card, owners handbook and trim part, nothing has arrived !, refuses to repair the headlight saying most of it works so our only option is small claims court now. Make Aurther Daley to look good.
We bought our citroen Picasso in December from Phillip Paul Used Car Centre. The whole transaction was easy. We live in Warwickshire, a two hour drive away. After the first week we noticed juddering in first gear we had the 3 month warrenty so booked it in with a local garage. We were told it was the fly wheel. We needed the car so booked in the work to be done 2 weeks later. After a day in the garage and no work being done we were told it would be another 3 days before they could do the work. We called Phillip Paul and they said we could bring the car back and they would have a look at the car. They provided us with a courtesy car. The next day we received a call they had replaced the fly wheel and clutch, no questions asked and the car was ready to collect. The staff were fantastic! Given this was a used car ( 6 years old) the service was like that of buying a brand new car. Nothing was too much trouble. We will upgrade our car in a couple years and will absolutely return to this dealer to do so. Well worth the 2 hour trip! Outstanding car dealership. Highly recommended.
Helpful staff at Phillip Paul Used Car Centre in Owestry and they have a wide range of cars.
Bought a BMW 3 series in Dec.2017 with no service history for the last two years but was told the car had been checked over and was fine. I asked for an oil change and this was agreed as these engines are very fussy about their oil. When picking the car up I forgot to ask for evidence of at least the oil change as I try to keep a service history on all my cars. A week later visited the dealer and was told it was the salesman's day off but he would contact me. No call so phoned a few days later and was told the salesman was busy but would phone me back but still no call. In the meantime I had looked at the oil and thought it pretty unlikely that it had been changed. In May after 2.100 miles I put the car in for a service with a local garage. On picking it up was told the garage had changed every filter as they were all in a mess with the air filter (which I saw) probably the dirtiest they had ever seen. When I bought the car the inside and the outside was perfect but clearly no money had been spent on the mechanical's. The timing chain is a known weakness on these cars and if it had snapped due to not being serviced for about 26,000 miles then the £300 max warranty given would not have even covered the parts.
I have had no issues at all with my Vauxhall Astra from Philip Paul Car Centre which I purchased in January. It was in immaculate condition when I got it and up to now I have had no issues with it at all. The dealers were a big help and were able to answer all of my questions. I would recommend this dealership to family and friends.
I have had my BMW for 6 months now. Everything is still great and I have had no issues at all. The price was pretty good, definitely value for money and the dealers were friendly and able to answer any questions. I would happily recommend this dealership to anyone.
I purchased a Ford Kuga last year. I am really pleased with it and up to now I have had n issues with it at all. The dealers were very friendly and the car is very good value for money. I would recommend this dealership to all of my friends and family and anyone looking for a good quality used car.
In July I bought a Ford Grand C Max from here. I am really not happy at all. The car has clear evidence of being in a bump, I don't feel its safe to drive and now I am lumped with a car on finance that I don't feel safe driving. They are a bunch of liars and I wouldn't recommend them at all.
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Manufacturers: Sells a variety of makes and models
Philip Paul Used Car Centre
Mile Oak Industrial Estate Maesbury Road
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