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DO NOT BUY A CAR FROM THIS PLACE!!! They sold me a faulty car and concealed this information from me at purchase. Within a couple of days of buying it, I went back to the garage with the first issue affecting the steering which was not working properly and made it dangerous to drive on the road. They informed me that the issue was fixed and a few days later as I was driving the car on a 50mph road (within 1 week of buying the car), it broke down and burst into flames that engulfed the entire vehicle. I had to call the motorway assistance crew to put out the flames on the scene and it was so bad that the road had to close down near it for some time. The car was a complete write off and my £2K went with it. When I went back to the garage to tell them what happened, they refused to take ownership of the fault with the car that caused it to burn up and would not help me with a like-for-like replacement vehicle to get around in. I went back to them on multiple occasions to speak with them and plead my case with the loss of the faulty car they sold me but they refused to assist me with compensation for the loss. Their customer service is appalling and I will never return there or recommend for anyone to do business with them. They would not even return my calls when I reached out to them and were rude in the other dealings.
Reviewer has confirmed their email address
Purchased car 12 months ago from Phoenix Vehicle Resales. Went to take it for MOT at well known dealership and was shown the patch work that had been done underneath the car. Oil leaks everywhere. I am having to scrap the car as that much work needs doing. I have now found out that DVLA never received any paperwork which the guys said they would send so I am not trying to sort out the mess of the car actually not being registered to me. in fairness though the paperwork could have been lost in the post!
Phoenix Vehicle Resales are really nice lads to deal with, no pressure at all . They have been there for over 25 years and know the car trade. The clio I purchased is running well, had a problem with electric window motor which they sorted straight away and lent us a replacement car while in for repair. Again nice people to deal with.
Ben, ammet and John are lovely guys. Any trouble with cars bought from them they will sort your problem out. Phoenix Vehicle Resales are always helpful and polite.
I bought a Clio from here back in June. The car was clean and in good condition but I had a squeaky noise not long after getting the car so I took it in and it turned out to be The from calibre so that has cost me £250 to get sorted. The dealers have been quite helpful and the car is good value for money and I would recommend this dealership but with slight hesitation.
Reviewer has confirmed their email address
Phoenix Vehicle Resales is an Independent dealership that is based in Manchester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 10 | |
| Very Good | 1 | |
| Average | 0 | |
| Poor | 1 | |
| Terrible | 3 |
Phoenix Vehicle Resales
308 Hyde Road
Manchester
Greater Manchester
M12 4RA
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