I was looking specifically for a Mercedes A class when I came across ponko. I went to the dealership in person to view and was pleased that everything was exact as the advert, there was nothing that had been hidden from me. I dealt with Adam who was really nice. He made sure the car was valetted and ready to go. Overall I would give them a rating of 5.

My experience with the dealership was good. The spec of the car caught my eye with only one owner and full service history. My only issue is I haven’t received the vehicle log book so I need to call them to chase it up. Adam was great and easy to deal with, even during the test drive he showed us all the features with the car.

Our old astra was dead, it was going to cost more to repair than it was worth to say the least, so we upgraded into something a little bit newer, it’s a little smaller inside but it more than does the job. The Astra's heater didn't even work so anything with a heater after the winter we're having was a bonus haha. We'd actually bought a car from Ponko before they were Ponko many years ago and after having a look at different places and found the right car at a reasonable price here. There were lots of little things like having a coffee and making people feel welcome, it’s the little details. You know what's it’s like after looking for several days at cars, you’re sick to death. I know it sounds daft but even someplace you can have a cup of coffee, chat to people and that has a toilet makes a big difference. It’s like a personal touch that makes them go the extra mile. They're very good!

Had a good relationship with the customer service team from Ponko. Philip who dealt with me was very good, they were the convenient option for me. There was an initial problem however that was dealt through which I was grateful for. Good communication throughout.

I’m loving it! Very good experience with Ponko, My wife found the car online,. Everything was so smooth, Philip who dealt with me was excellent and put you at ease throughout the process. I had a small issue with the rear wiper but I've replaced the motor so its fine. There was no pushy sale, it sold itself! No pushing or pressure off them at all. We recommended them to some friends, considering for how long Ponko has been around for, that alone says something.

Smooth process, good communication and the car was exactly as described

Ponko was great and my contact was very helpful. I have not given a 5 because I needed my mechanic to help with the final negotiation. I.e. bringing in a mechanic to represent me meant that I got a better deal. I would have liked that deal to be offered to me directly.

The person we were dealing with, cant remember the name. Was very professional, we love the car and the paperwork went through quickly.

My old car got cubed and written off, it was old very banged up Peugeot from 2002 and I wanted an upgrade. I was looking online at a few different cars and found this Volvo at Ponko. I went down to view that specific car, I wanted to go to quite a large dealership, as it makes process is slightly easier and Ponko had good reviews too. Adam was very nice and easy to deal with.

All good so far thank goodness touchwood, unfortunately my old Astra was involved in an accident which wrote it off. After looking on Autotrader the 3 series was a car I liked the look of, I paid extra for the AA to run a search on it which all came up positive. I went to a few other garages, and the mileage was higher than claimed but with Ponko before I went up to look at it, they sent me a video on WhatsApp to show me. The salesman was friendly, let me test drive it and answered all my questions I can’t fault the customer service, just would've liked a little more wiggle room on the price. Other than that, it was all good, they went above and beyond and couldn't have done much more.