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2 reviews from our car dealer reviews community
Leave a review for Poole Lexus
Leave a review

2 reviews from our car dealer reviews community

Leave a review for Poole Lexus
Leave a review
"Rubbish customers service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Maybe good for buy Lexus cars but if you buying other cars its really rubbish service, already waiting for car one week and every day have phone call that is something not done yet, MOT fail ( car with was on sale by Lexus Poole more than two week on the website fail MOT). Car was completely not prepare for sale, not valet, broken parking sensors, etc. Finance agreement sing week ago and car still not ready for collect, part with is for replace they replace for NON genuine parts only third party , on MTO is come up front Tire for replace and they try fit budget tire for 3.0 Mercedes sport model. LOL On day when I sing financial agreement I don't know about that faults, they not informed me about that, broken parking sensors I was discovery after test drive. How company like Lexus put car on website for sale and not check vehicle that is free from any issue? I don't understand that. Please be aware when you gonna buy used car from them, I guess that all used car is not check before sale. Always you protected by Consumer Act 2015 and you can reject purchase vehicle. Update 27/02/2018 Finally after waiting week time Lexus Poole call me and invite me for collect my car, and guess what people? MORE PROBLEMS NO THE WAY! Thats is incredible they nothing learn or they have Us Customers in ……. don’t want write that word here. I come collect car, and they lost that green slip from V5 document for new Keeper and don’t have that, later they give me 12 months warranty document no o n my car only on some Lexus CT 200 LOL, Later when I get finally all and drive home I discovery that they not give me MOT certificate and at the end of day in gap insurance(BTW they overpriced over 150 pound than you can have online) they put wrong my address where all other documents have correct address. How they doing that? Can’t understand . Update 8/03/2018 If you thinking that is end of my problems with Lexus Poole you wrong, week after collect my car it’s come up on dashboard Main Service warning light lol, they even don’t care about service car before sale only they done MOT and thats is not finish, I was call Mercedes Poole to ask how much will be cost me that Main service and it is 459 pounds! I spend for car 15K and they Not done service, valet they overprice me selling gap insurance and at the end of day Lexus Poole only care about that negative review and they try pay me 100 pound and fix one windscreen chip for remove that comment. And guess what happen , they screw this as well ! Lexus Poole ignore all what they promises to me, for them important is only money what they have from sale and nothing else. P.S Most interested is how they give me 12 months warranty for that car if I don’t have done service before sale? Interested . THEN PLEASE BE AWARE WHEN YOU GOING DEAL WITH THEM DON’T MAKE MY MISTAKE!

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"Lexus IS"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Lexus IS from Lexus in Poole, the car is the best I've ever had by far. The service was a cut above, they know everything there is to know about the cars as you would expect from a proper lexus dealership. I got an excellent warranty too. I Couldn't be happier

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Dealership Information

Poole Lexus is an Franchise dealership that is based in Poole. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews3 out of 5 stars — Rated Average
Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
1

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  • Contact Information

    Address

    Poole Lexus
    Patrick House West Quay Road
    Poole
    Dorset
    BH15 1JF

    Get in touch

    01202 065459
    https://www.lexus.co.uk/centres/poole/

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Poole Lexus

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