Never ever buy a vehicle from Porsche Leicester nor use them to carry out any work for you. I have had by far the worst experience in over 35 years with the Porsche, Leicester dealership. Even by elevating the issue to the dealer principle, Steve Dickenson, nothing has been done to get me to a amicable resolution. Ive now reached out to Porsche UK, Porsche Germany, The Motor Ombudsman, The Financial Ombudsman and several senior figures within the Sytner Group in the hope one of them can actually support and help. I am now at my wits end with my mental health and overall well-being now seriously affected by the disgraceful service and customer care by this Porsche, Leicester dealership unable to provide me with a vehicle of acceptable Quality and reliability. In summary - Having supplied the vehicle, which had clearly been neglected by the previous owner and subjected to a hard-life, in a poor state that they insisted met Porsche standards, I have now been back and forth on several occasions. The remedial work carried out by both Porsche Leicester and Porsche Solihull was a disgrace and of appalling Quality, the car developed a fault which was not accepted by the dealership, the attitude and unprofessionalism of their Aftersales Manager (Matt), the Dealer Principal Steve Dickensen has been utter lamentable and a disgrace to the dealership, the Sytner Group and the Porsche brand overall. I have seen many other complaints about the Leicester Porsche dealership on various websites and forums and I have spoken to several Porsche owners club members that also told me of their terrible personal experiences with the Porsche, Leicester team so my issues and concerns are not merely a one off and further highlight leadership and quality issues at this dealership that need change and urgent resolution before the Porsche brand is irreparably impacted.

Purchased a 2015 991.1 GTS in Jan 2019 from salesperson AR at Porsche Leicester and was assured the car was fully serviced and would not incur such costs for 2 years or 20000 miles. In May 2019 the 4 year service indication came on! When questioned about this oversight/ misinformation the salesperson said that there was nothing Sytner were prepared to do and that I would have to pay 100% of the service costs - even though I had been assured no costs would be impending at the point of purchase. I didn’t mind paying the large proportion of the costs but was left feeling disappointed by Sytner’s reaction. I will now deal with JCT 600 and hope for better service through their Sheffield OPC.