Bought second hand car here...3 months clutch pedal went and no garage i rang would fo work woth warranty supplied. After 4 days pratts finally agreed to fix it. Picked car up...roof full of scratches and car filthy...buffed it out and gave a half hearted wash... checked car again and large scratch on passenger door!!! Tried making out i had done it since i had bought it ! After heated exchange they tried to buff it but no chance...agreed through gritted teeth to pay for damage...quote was 75-300 pounds depending on amount of work. Sentbthem quote as requested then told me they wont pay more than 75 for damage caused by THEM! This place is a disgrace so stay away unless you want fobbing off if you experience problems once you drive out of showroom...disgrace of a company

Agreed price to sell my car to them , was told to wait until Monday and they would be in touch , no contact at all so re visit exactly a week later and was given a new price well over a thousand pounds less than previously agreed, felt like they were trying to rip me off !! Excuse was “ well the book price has gone down” over a thousand pounds in a week I don’t think so !! Horrible experience , avoid, worst customer care experience ever!! The guy didn’t care at all !!

My cars adblue injector blocked phoned and great communication from ladies on reception car was in via AA and problem sorted very quickly,was picked up to collect car a great family run business,thank you Mr and Mrs Marshall

Bright a RCZ from Pratt & Gelsthorpe 16 weeks ago at a cost of 15,000 to find out it's worth 9,500 trade in,5,500 what a mark up,money down the drain

I have purchased my 3rd car from Pratt and Gelsthorpe in Newark and found them on each occasion to be attentive and very helpful in securing me my chosen car. I recently bought a Peugeot 3008 which has had a couple of small teething problems that have resulted in it going into their service department at short notice. On both occasions I found the staff put themselves out to quickly rectify the problem and return my car to me. Brilliant service guys (and ladies on reception). I wholeheartedly recommend this dealership for their before and after sales service.