Anon, December 2024
"Great service at Kettering"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Knowledgeable and accommodating staff at the Kettering branch. Ollie was particularly helpful. Thank you.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Great service at Kettering
Thank you for your kind words! We're so glad to hear that Oli and the rest of our team at the Kettering branch were able to assist you. We truly appreciate your feedback and hope to see you again soon. Enjoy your new car!
Petru A, October 2024
"Look for more trustworthy companies."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I intended to purchase a vehicle and had a detailed conversation with the company representative, explaining that I would need to secure a loan from a third-party source, which might take up to two weeks. I clarified this timeline and process, and the representative agreed, as long as I paid a £500 deposit. During the call in which I made the deposit payment, I explicitly asked if the deposit would be refunded in case the loan didn’t come through due to reasons beyond my control. The representative assured me that it would not be an issue.
Unfortunately, due to unforeseen circumstances, the loan was not granted. I promptly informed the company, requesting the agreed-upon refund of the advance. In response, the company initially gave evasive answers, often lacking specifics, and ultimately refused to refund my deposit. I sent multiple emails, reiterating our original agreement and explaining the situation, but their responses continued to deny my request.
Upon reviewing consumer protections on the Citizens Advice UK website, I found that I was legally entitled to a refund within 14 days under these conditions. I informed the company of this, but their responses only vaguely indicated that they were seeking legal advice, with no further communication unless I followed up.
After several exchanges, the company stated that various reservation-related expenses—such as interest charges and advertising costs—were the reason for withholding my deposit. While I understand these operational expenses, they are typically covered in the vehicle's selling price rather than deducted from a refundable deposit. I even offered to leave £50 of the deposit and requested the remainder back.
Subsequently, the company offered a partial refund of £300 as a one-time exception. For the sake of recovering part of my deposit and moving forward with another vehicle purchase, I accepted this proposal, though I felt the outcome was unsatisfactory. I found the handling of my case to be unprofessional and unfair, given the initial agreement and legal entitlements.
This entire process, marked by delayed responses, anonymous email replies, and the company’s unwillingness to adhere to the initial verbal commitment, has left me with serious doubts about their professionalism.
+2 Found this review helpful
Wendy S, October 2024
"Really good experience at Kettering "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We had a really nice man called Toby at the Kettering branch help us buy our new car, he was very helpful and NOT pushy, would definitely recommend Toby and would 100% deal with him again. 🙂
+0 Found this review helpful
Aftersales at Kettering from Premier Car Supermarket - Derby in response to Really good experience at Kettering
Hello,
Thank you very much for your review, it is much appreciated. We are so pleased Toby was helpful and not pushy. Thank you for your recommendation, and we hope you enjoy your car!
All the best, Premier Car Supermarket Kettering.
Stephen, October 2024
"Glad to be back on the road "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I noticed an issue with my driver's side window and contacted the dealership where I purchased my car. They immediately put in a warranty claim and took the time to explain the process, which really helped ease the stress. The car was booked in quickly, and the fault was fixed the same day. Throughout the entire process, the team was incredibly supportive, transparent, and kept me informed with regular updates.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Glad to be back on the road
Thank you for sharing your experience with us! We're so glad to hear that the team was able to help resolve the issue with your car quickly and efficiently. It's our priority to provide transparent and supportive service, and we're happy that we could ease your stress and get you back on the road. If you need anything else in the future, don't hesitate to reach out!
Christinea, October 2024
"Highly recommend"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I couldn’t be happier with my Ford Puma from Premier Car Supermarket! The entire buying process was incredibly easy and smooth, allowing me to drive away in my new car quickly. The team was efficient and attentive, ensuring that everything went seamlessly from start to finish. Their professionalism made a significant difference in my experience, and I truly appreciate all their help. I highly recommend Premier Car Supermarket to anyone looking for a great car with a hassle-free buying experience!
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Highly recommend
Thank you so much for your kind words! We're thrilled to hear that your experience with us was smooth and hassle-free. It’s wonderful to know that you’re enjoying your new Ford Puma, and we’re glad our team could make the process so easy for you. We truly appreciate your recommendation and are always here if you need any assistance in the future. Enjoy your new car! 🚗✨
Emma, October 2024
"Renault Zoe "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had a great experience with friendly service and a fair price. The staff were welcoming and attentive, making the entire process enjoyable. I felt valued as a customer, and I appreciated their willingness to help with any questions I had.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Renault Zoe
Thank you so much for sharing your positive experience! We’re delighted to hear that our team made the process enjoyable and that you felt valued as a customer. It's great to know that we were able to assist you and make sure all your questions were answered. We truly appreciate your feedback and look forward to welcoming you back in the future!
David, October 2024
"Superb!"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The service I received while purchasing my Nissan Micra at Premier Car Supermarket was unmatched. From the moment I walked in, everyone was incredibly easy to get along with and made me feel welcome. The team was super helpful throughout the entire buying process, ensuring that I had all the information I needed to make the right decision. They were attentive to my needs and answered all my questions with patience and expertise. The overall experience was smooth and enjoyable, which is often hard to find when buying a car.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Superb!
Thank you for such a glowing review! We're so happy to hear that your experience with us was smooth and enjoyable. Our team works hard to ensure that every customer feels welcome and well-informed, so it's fantastic to know that we met your expectations. We hope you’re loving your Nissan Micra, and we look forward to helping you again in the future. Thanks for choosing Premier Car Supermarket!
Lewis, October 2024
"No hidden surprises "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I purchased a Vauxhall Combo from Premier Car Supermarket, and I couldn't be happier with my decision! Since picking it up, the van has been fantastic and hasn't missed a beat. It performs exactly as I hoped it would, making it a reliable choice for my needs. I would highly recommend Premier Car Supermarket to anyone looking for a simple and quick buying experience. The staff were helpful and efficient, making the process smooth and hassle-free. If you're in the market for a vehicle, this is definitely the place to go!
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to No hidden surprises
Thank you for the fantastic review! We're thrilled to hear you're enjoying your Vauxhall Combo and that it’s performing just as you hoped. It's great to know that your experience with us was smooth and hassle-free. We truly appreciate your recommendation and look forward to helping you with any future vehicle needs. Enjoy your new van, and thanks again for choosing Premier Car Supermarket!
Jodie, October 2024
"Happy Customer! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Allan was very welcoming, as were all other staff in the showroom! We loved the car and the process onwards was very smooth! Cant fault and will recommend others to have a look there when car shopping! Thanks Allan!
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Happy Customer!
Thank you for your wonderful feedback! We're so happy to hear that Allan and the rest of the team made your experience a smooth and welcoming one. It's great to know you love your new car, and we truly appreciate your recommendation. We'll be here when you're ready for your next car – thanks again, and enjoy driving your new vehicle!
Ashleigh, October 2024
"Great service from Allan"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I reserved a car from here about 2 weeks ago and was served by Allan and he immediately helped me to pick out my car. At first glance the car was a bit dirty as it had just been brought to the dealer that morning, however Allan did say that in a weeks time the car will look completely transformed as if it’s brand new. Allan did deliver as he promised and when we went to collect the car, the car was in such excellent condition, I was so impressed and pleased. Allan was a great salesmen and updated us throughout the whole process of the car having work done. I definitely recommend this dealership as the staff are very welcoming and do not put pressure on you to make a purchase they support you in making a decision.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Great service from Allan
Thank you so much for your kind words! We're thrilled to hear that Allan provided excellent service and kept you updated throughout the process. It's great to know that the car met your expectations and was transformed into excellent condition. We take pride in making sure our customers feel supported and not pressured, and we’re so happy that you had a positive experience with us. We truly appreciate your recommendation and look forward to helping you again in the future!
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