Kia in Dukinfield has an incredibly poor Service department which is led by a manager that doesn't care. They supposedly repaired my Kia but then 3 days later, it was still broken. They told me to carry on driving it, even though an independent mechanic told me it could ruin the gearbox. They refused to provide a courtesy car saying that there wasn't one available. They never ring with information or updates. It is the worst service department I have ever dealt with.

I have bought two cars from Premier Dukinfield and influenced my family in the the purchase of two more. My cars have always been serviced by Premier, mainly for the continuity of service, not for the quality of their work. When I put put the car in for MOT last time I asked them to adjust the handbrake because I didn't think that it would pass the MOT without attention. The car passed and no adjustment was made. When I took the the car for service in May 2025 I again asked them to adjust the handbrake and they failed to do so. Travelling to a holiday destination just four days later the handbrake failed completely and a costly repair by a mobile mechanic was necessary. I have now sold the car privately and ordered a new Kia car. I didn't buy it from Premier as they've seen the last of me and my money. One final point on the service, when the car was six months old I complained that the ISG wasn't working, they advised that my fifty miles a day wasn't enough to keep the battery at a good charge level and that I should charge the battery overnight, every night.

We have bought 2 brand new top of the range Kia Sorentos from Kia Dukinfieldwith good sales experience from Mark. However the after sales service has been appalling with my having to resolve a basic issue with our brand newPHEV with the main head office as the engineering team did not take our complaint seriously though Kia were aware of the issue We also had an unexpected problem as the service agreement didn’t make it clear that only 2 years were covered, apart from a simple number 2 next to the word service no further details were included.It seems as if you buy another new car from them these details disappear but as we haven’t finished our search for looking for a new car which we would have done we seemed to have recently been dropped off any service and after sales service.To the extent that our service was not only very expensive it was done so early it couldn’t be combined with an MoT due on 1/9/24 when getting a notification for another service within weeks of the early service we thought we could book the MOT in time. No way looks like sales and service which combine to make good customer service don’t talk to each other. We shall not be buying any cars from Kia Dukinfield ever again The review should really have been zero.