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165 reviews from our car dealer reviews community
Leave a review for Prestige Motors Direct

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165 reviews from our car dealer reviews community

Leave a review for Prestige Motors Direct
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"A dreadful company to buy a car from"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I would give NO stars for Prestige Motors Direct but you dont get the option! They have ceased trading but I've had a dreadful experience of their after sales service which has cost my a lot of money. By other reviews below, it seems that they were just interested in selling off their cars before going out of business in December, regardless of how many people they ripped off and messed about! Shocking! I've been in dispute with them since March 2018 and intend to continue to pursue my claim through the courts if its at all possible. How dare they think they can treat people like this! There must be a way people can get recompense

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+0 Found this review helpful
"" DO NOT PURCHASE A CAR FROM HERE ""
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Prestige Motors Direct a few months ago. When we saw the car before the paying there were a few items present in the car ( mats and universal key for the tyres ). but when we received the car non of these items were in the car. The manager promised us the send them to us but he never actually. I rang them many times and they kept saying that he's not at the garage. they also promised us to change the tyres and put new ones ( because they were totally consumed ) and they never did.

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+0 Found this review helpful
"Shower of Charlatans"
1 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Apparently Prestige Motors Newton le Willows, has closed, but it wouldn’t surprise me if this shower of Charlatans open up under a different name. Please do not buy a car from them as you will regret it. My experience is very similar to those already listed. I should have trusted my instinct but didn’t. Sold me a car with a known fault and then refused to give me a refund because I’d had the car for 39 days and they’re only legally obliged to refund within 30 days. The sales manager actually said that to me. The car went back to them and they had it 5 weeks and then gave it back without carrying out any work on it. Having taken the car to a Seat dealership they confirmed the issue. I’m not sure if I can sue them as it’s closed down.

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+0 Found this review helpful

Piter in response to Shower of Charlatans

Write to me I have the same problem and gonna go to the Court with it chwaszczu84@gmail.com

Mandy Ray in response to Shower of Charlatans

Maybe we should start a posse of angry ex-customers of these 'Charletans' and make them pay through the courts for their apalling service!

"TOTAL CON MERCHANTS"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Despite returning the car with major mechanical and safety issues, Prestige Motors Direct have constantly refused to do anything at about making the car good. Nothing but lies and contradictions. The Workshop Manager looks constantly terrified of saying the wrong thing. The Sales Manager promises the earth and delivers nothing and refused to reply to email contact.

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+5 Found this review helpful

Steve in response to TOTAL CON MERCHANTS

The sales manager is a born lier.told me they had fitted a new clutch I my corsa 😂 it's well in its way out now £600 to get fix cars not worth that now

"Do not trust Prestige Motors Direct"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from Prestige Motors Direct, we bought a car that has many faults and now Close Brothers who financed the car are having to repair under Consumer Rights Act. According to Close Brothers the dealership has closed.

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+4 Found this review helpful
"Absolutely garbage"
1 out of 5 stars See
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Do not give your money over to Prestige Motors Direct. No after sales customer service even with serious problems on the vehicle.

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+2 Found this review helpful
"KEPT QUIET ABOUT GOING UNDER"
1.4 out of 5 stars See
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I part exchanged an astra VXR for a Mercedes E350 on 21/12/2018. The salesman seemed not to have a clue about selling me a car. mistake after mistake. he did not give me the green form from the V5 document so I couldn't tax the Mercedes. call after call to see if it had been sent to DVLA, then the receptionist tells me they have ceased trading as from 2nd January. A sales advisor told me to print off a V62 for another V5 form to and it would cost me £25.00 for another V5.. No wonder they have gone bust. (Note added 11/01/2019.)

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+5 Found this review helpful

jacqui in response to KEPT QUIET ABOUT GOING UNDER

Did exactly the same with me! Had to pay 25.00 for a new v5. Never come across so much incoptitense in all the years I have been buying cars.

"Very good service"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Volkswagen golf estate a while back, it did have some faults that i pointed out,they where all put right before the purchase, after I took the car, a couple of days later I had a puncture, I found that the locking nut tool was not for this car, after getting the car home, I contacted Prestige and they sent out a lowloader and took the car back and removed the locking nuts at their own cost, I was very happy with the way they responded and I am now looking on their website for another car, fingers crossed that i get the same service.

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+0 Found this review helpful
"Poor after Service "
1.6 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

Be careful with Prestige Motors Direct, very poor after service. Bought a car from these 2 weeks ago, currently I have no issues with the car but the after service once they have taken your money is shocking. Its now 2 weeks and I am still waiting for Log Book/Warranty confirmation/ Gap Insurance confirmation and currently they hold nearly 7k of my money as they still haven't paid off my previous finance. I have called twice this week and spoke to Wendy who has twice promised to call me back and she hasn't. During the sale Wendy advised me that the term was 4 years on the finance and it turned out to be 5, she advised I would get my deposit back when I picked up the car, this was then taken from the finance. Be careful with this company and make sure you check what you are getting from them. I will paying them a visit if things are not sorted today.

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+6 Found this review helpful
"Untrustworthy "
1.4 out of 5 stars See
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Wouldn't touch Prestige Motors Direct with a barge pole.

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+5 Found this review helpful
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Dealership Information

Prestige Motors Direct are an established used car dealership based in the North East of England. They have a variety of models in stock from every day cars to high performance cars and 4x4's. This dealership has over 3000 cars in stock from all popular manufacturers. As well as used car sales this dealership also purchase cars for cash and welcome part exchanges. Finance options are available. Prestige Motors Direct are open for sales 7 days a week.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
165 reviews3.5 out of 5 stars — Rated Average
Excellent
92
Very Good
10
Average
11
Poor
22
Terrible
30

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Contact Information

Address

Prestige Motors Direct
The Car Showroom Mill Lane
Newton Le Willows
Merseyside
WA12 8BG

Get in touch

01925 224411
http://www.prestige-motorsdirect.co.uk

Opening times
Mon 09:00 - 19:00
Tue 09:00 - 19:00
Wed 09:00 - 19:00
Thu 09:00 - 19:00
Fri 09:00 - 19:00
Sat 09:00 - 17:00
Sun 10:00 - 16:30

Dealership Statistics

61%
Would recommend this dealer to family and friends
10%
Percent of reviews responded to by this dealer

Additional Information About Prestige Motors Direct

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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