Prestige Motors Direct Newton Le Willows

67 reviews2.8 out of 5 stars — Rated Average
13% Reviews
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38% Recommend
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67 reviews from our car dealer reviews community

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"Do Not Buy from this dealer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Mercedes C class Car had Esp light on during test drive... been in three times for repair of ESP issue as car was breaking on its own...on the last visit they said it needed ABS pump they refused to fix it because it is too expensive even this was sales agreement, they said warranty does not cover Rear doors doesn't lock Difrential has a problem very noise and nicking Glowplug module needs replacing. They kept the cat 25 days in total done nothing to it. When I call one person say waiting for part / the other says it is ready...yet they replaced nothing. They put two new tyres for MOT one is 2254517 the other side 2354517 Appalling service and warantty conditions DO NOT BUY!!!!!!

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+0 Found this review helpful
"Happy customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collected car a couple of weeks back, decent place, definitely stock some of my dream cars. All round good service will return and recommend.

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+0 Found this review helpful

Staff from Prestige Motors Direct Newton Le Willows in response to Happy customer

Hi Timothy, thanks so much for taking the time to leave us your feedback, we are pleased to hear of your positive experience with us. Best regards, Prestige Motors Direct.

Shayaan in response to Happy customer

It’s interesting how Prestige motors staff only reply to the posts which are positive, totally ignoring all those dissatisfied customers posts

"Poor after sales, mis selling."
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from Prestige Motors. At first everyone seems nice, sales person can't do enough for you! That is until they have your money. On the surface they are all smiles, they are ignorant when you go into branch, ignore you where possible, pass you off to someone else. They will do anything to avoid accepting responsibility for anything that goes wrong . When a fault does occur, they investigate it, or do they, they were reluctant to use a third party to investigate problems, stating we have our own mechanics. In fairness faults wouldn't occur if their own mechanics were across the problems. They accept no liability whatsoever, and will discourage you from asking for a refund even though it is your right to a refund if goods are not fit for purpose . Be warned, check your paperwork , don't rush into accepting a repair. I will be seeking advise with Small claims court.

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+4 Found this review helpful
"Successful purchase"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from the dealership around 8 weeks ago. Couldn't fault the service provided, was a quick and easy process, no problems with the car and was considerably cheap compared to the others on auto trader. They agreed to deliver the car to me as part of the deal which was a bonus. Would use them again and recommend to others.

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+1 Found this review helpful
"BEWARE VERY DISHONEST, RUDE UNHELPFUL"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would prefer to give them 0 stars however unable to do so. Bought a used Nissan Terrano 2.5 from them in March this year, left dealership at 3.40 pm on 3rd March drove 43 miles car broke down as soon as i could pull off motorway safely called them to inform them, they didn't want to know, i was stranded on my own had to call out garage when they arrived said car couldn't be driven wasn't repairable that day had to pay almost £300 to get transported home arrived after midnight. Tried to contact them next day was being bounced around nobody wanted to help, eventually after over a week they agreed for me to take it to local garage (i paid for it to be transported again as they wouldn't sort) & for them to communicate directly with them, car was repaired however broke down two days later, it was repaired again (however their payment wasn't forthcoming so i had to pay garage) few days later power steering was making terrible noise spoke to the "after-sales manager Mr Paul Rix) again he said take to same garage again. As the car couldn't be dealt with the day i took it there it was left outside overnight, i had a call from the mechanic the next day to say that he noticed that there was a diesel spill when he checked the tank had a split in it and it had lost over 3 litres of fuel overnight! I asked him to give the vehicle a good check over and give me a detailed report with photos which he did, he discovered the following (i do have written signed report which trading standards now have) power steering is leaking from steel pipes & back of vehicle, very large oil leak from engine or transmission, seam split on fuel tank (whole tank rusty) & fuel pipes rusted. They estimated repairs to vehicle was in excess of £2000. Prestige refused to agree obviously. Therefore the car was deemed unsafe & not fit for purpose, I contacted them to reject car. They insisted i return it to them at my cost after a lot of arguing that happened at a cost of over £350 i am know out of pocket to over £1000 as well as the cost of the car. They signed for the car when it was returned to them by a transporter company after four letters (two recorded delivery) THEY REFUSE TO REFUND ME, HOWEVER THEY HAVE THE CAR AS WELL. SO BEWARE DO NOT USE THIS COMPANY, ALSO MAY BE PRUDENT TO EXAMINE THEIR COMPANY HOUSE RECORDS THEY DON'T MAKE PRETTY READING.

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+6 Found this review helpful
"Did not buy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was going to purchase until I read the reviews on the company. Thank. Goodness I did not buy from them.

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+3 Found this review helpful
"AVOID!!!"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The WORST dealership I've EVER dealt with!!! exchanged a gorgeous BMW for a citroen Picasso. The dealership had the car "independently" MOT'd and it came back with no adversaries completely clean. Three weeks later the exhaust fell away whilst I was driving in Yorkshire. Had to have the car towed back home. When I rang up there was only talk of "what we're obliged to do". The warranty (which isn't worth the paper on which it's written) says the car can only be fixed at their garage and I should have taken out their extended warranty(which I wasn't offered or aware of). They think I should be thrilled that they're offering me a courtesy car!! They refused to pay for the cost of the tow and accused me of threatening them because I explained I'd be writing a bad review and taking them to small claims!! AVOID!!!!!!!!!!

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+8 Found this review helpful

Shayaan in response to AVOID!!!

Can I ask if you went to court in the end and how it all planned out as

"no help at all "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called prestige to enquire about a car i was interested in that was on there web site, the guy seemed really uninterested and unfriendly very monosyllabic with his answers which is a shame because willing to pay cash for the car ...ended up on this site to check out other customer reviews ...looks like i had a narrow escape

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+5 Found this review helpful

Lynne TUPLIN in response to no help at all

You certainly did

"Fabulous service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Unbelievable service, no pressure salesmen, extremely helpful and very friendly, nothing was to much trouble for the team at Prestige Motors Direct.

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+0 Found this review helpful
"Bad experience. Avoid "
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from this garage, Prestige motors. The salesperson (Rob) was good to begin with. Once they got their money, they became nasty. After sales service is rubbish. Things promised in the sale were not followed up. Some features advertised on the car were not working. I was told it is a standard advert. I realised someone had probably removed the blue tooth from the car probably to sell it on, it was clearly advertised and was told it was working by Rob. On one of the occasion, I spoke to someone at Prestige Motors who told me if it was advertised it should be sorted/replaced. They never did. I was promised a spare tyre, made several phone calls and have been told its on order and have to wait. This is now 9 months since the sale and I have given them sufficient time to sort this. One advice to PRESTIGE MOTORS... Good customer service should not be an option. Make it a standard. In summary...bad experience.

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+7 Found this review helpful
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Dealership Information

Prestige Motors Direct are an established used car dealership based in the North East of England. They have a variety of models in stock from every day cars to high performance cars and 4x4's. This dealership has over 3000 cars in stock from all popular manufacturers. As well as used car sales this dealership also purchase cars for cash and welcome part exchanges. Finance options are available. Prestige Motors Direct are open for sales 7 days a week.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
67 reviews2.8 out of 5 stars — Rated Average
Excellent
24
Very Good
2
Average
10
Poor
12
Terrible
19

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Contact Information

Address

Prestige Motors Direct Newton Le Willows
The Car Showroom Mill Lane
Newton Le Willows
Merseyside
WA12 8BG

Get in touch

01925 224411
http://www.prestige-motorsdirect.co.uk

Opening times

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Dealership Statistics

38%
Would recommend this dealer to family and friends
51%
Thought the dealer was knowledgeable and helpful
40%
Thought issues were resolved quickly and easily
13%
Percent of reviews responded to by this dealer

Additional Information About Prestige Motors Direct Newton Le Willows

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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