SHOCKING. Firstly, I have never written a review in my life and I’m certainly not the complaining type but I was so hurt by the way I was treated by St*ve I wanted to have my say. I brought a car in November this year. We were in lockdown at the time so I bought the car on a click and collect basis. The online photographs and description had failed to show/mention the deep scrapes on the leather, marks on the fabric seats, missing spare key and missing SatNav SD card. I accepted the damaged interior but requested a replacement SD card which I was promised would be ordered and posted out to me. I messaged salesman Steve on WhatsApp a few times as still no sign of it in the post and he repeatedly said it was on its way and failed to give explanation over the lengthy wait. A month elapsed, still no sign so I politely messaged St*ve again to which HE BLOCKED ME! Eventually I dealt with someone less incompetent over email and eventually received the card in the post 2 MONTHS LATER.

We put down a deposit. We then checked the MOT online. It had failed on issues we pointed out which we were told would be resolved. There were also 'advisories' regarding the brakes, which we had also pointed out. They refused to rectify the problems at a cost to themselves and gave us a quote to fix. We refused to pay to have the car fixed and requested our deposit back. Guess what? We never got it back. Do not hand over your money to these people. They don't care.

Do not go to Pristine Cars thinking you will get 5 Star treatment. The staff are friendly and courteous, but 'you get what you pay for.' Firstly, the deal - cheaper than other models and age on the internet. They took my old car in part exchange. I was happy with that. Thereafter: They promised to fix he aircon, which did not work. I checked after 3 days to be told it had been fixed, so I paid in full and requested to collect the next day. Then told that the aircon had not been fixed. Actually, it was fixed but there was another fault on the car. Finally fixed after a week to be told that the car was not quite ready as they were valeting it. I collected at the arranged time. The car was clean at the front, but I did not check at the rear. Sadly, I cannot show a photo on here. Happy with the car, but boy could they do it better and impress the buyers.

3rd time I have used Pristine Cars, always have been received warmly. Fast and efficient service bought car yesterday at lunchtime picked up today Easy process on my way within 30 minutes. I would recommend Pristine Cars to anyone.

I travelled over 400 miles to view this car at Pristine Cars it was not as described but a contract was made to pay a lesser sum, I went home and arranged to collect the car on a Saturday I booked a train ticket and purchased insurance and breakdown cover. 2 days before I was due to leave I received a text stating sale cancelled you will get a refund of deposit. I had to wait over a week for my refund.. I was not given any explanation of why my contract to purchase the car was cancelled and have not received compensation for my loss. Buyer beware a contract means nothing to this company.

I recently bought a beautiful low mileage kia sorento from these people...the salesman sounded great on the phone .I travelled up from leicestershire to view it.He basically lied through his back teeth by saying the car was mint when in fact it had several issues.I was even more horrified when i met the said salesman as he looked like he had been dragged through a hedge backwards and his attitude was shocking.Anyway the car was so good i bought it anyway.I got it home and noticed more problems all cosmetic.First thing monday morning i rang to complain and spoke to the boss Steve who wasnt there on the satirday when i bought the car.Steve has paid for ALL the repair and rectification work and has been very nice and polite and could not apologise enough.Satinda the lady who runs the accounts dept was also very friendly.So even though i started off on the wrong foot i feel that now i can recommend Pristine Suv 4x4 Centre because i was treated very very well and more importantly ive ended up with an awesome car.which.i.love. Thankyou Steve and Satinda Jason Thorpe Earl Shilton Leicestershire