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72% Recommend
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22 reviews from our car dealer reviews community
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22 reviews from our car dealer reviews community

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"Nice people, lovely car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Kia Sportage from this garage after looking for 2 weeks. Really nice people and the car was in great condition. Thank you!

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+0 Found this review helpful
"Pro Cars Staff "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Came to look at a Ford Focus today spoke with a lovely young lady, who was extremely helpful and explained everything about the car, let me test drive, and made the car buying process a lot less stressful then I thought it was going to be. Thankyou so much Pro Cars I will definitely be recommending to friends and family and be back for my next vehicle

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"AVOID!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please avoid this garage!!! I truly believed that I had been unfortunate with my purchase but I've had a very similar experience to PB! Last may, my partner and I bought a vauxhall zafira from pro car sales. We checked the car history online, it came with a full mot, no advisories, service history so was perfect, until it came to this years mot, my zafira failed miserably, she was deemed dangerous to drive. The power steering is failing, the underneath of the car is seriously corroded (as if it's been sat in water for a very long period of time). There is a whole page of advisories and although I managed to get her through the mot this year (purely because of the covid 19 situation) I've been told next year she'll be written off. Please don't buy from this garage, as I said, I thought I was just unlucky but the below review shows otherwise!!!

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+0 Found this review helpful

Chris Osmond from Pro Cars Southampton in response to AVOID!!!

Thank you for your review JR but you’re not being entirely accurate here. After 10 months of ownership and 9,000 miles covered you have indeed had your vehicle MOT’d, despite your vehicle qualifying for the 6 month Covid-19 MOT extension issued by the government. I can see that although it did initially fail, it was not declared dangerous like you've claimed. Your car failed on 2 anti-roll bar links, something that would be considered fair wear and tear after the usage it’s been put through. Advisory items do not deem a car “dangerous” or “un-roadworthy” and are expected on a 10 year old, 96,000 mile vehicle. Having had no contact from you at all, I’m not sure how you can justify a 1 star rating on resolving issues, cleanliness or dealer knowledge; you’ve never given us a chance to help! Should you like to contact us we’d be more than happy to talk you through your vehicles condition as no doubt you are continuing to use it and would like to ensure it's safety. We’d also like to encourage your MOT station to put in writing that next year; “she’ll be written off” as I have serious reservations about this claim.

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"Just don't. Really. Avoid. Really."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please learn from my mistake - avoid like the plague. I have bought many cars & this is the worst experience I have ever had. Car was sold with a clean MOT 3 weeks before I bought it. I had it MOT’d 3 weeks after I bought it & 300 miles later - it failed with a long list, the tester telling me ‘Do not drive it’. It was advertised as FSH, though there was a gap of more than 2.5 years and 17k miles before they gave it an oil change. Car very corroded underneath, MOT tester said it looked as if it had been stood in water for ages. Dealer defensive when I wanted a refund. Father advised he was ex-Police/consumer law expert. I was threatened with legal action & the intimidatory tone/legal jargon in their communication was clearly designed to put me off pursuing them. I did pursue a claim & although I settled before the hearing for less, I was eager to get the whole thing over ASAP. I’m sure they’ll follow this with a 27 point denial, just be careful what you believe.

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Chris Osmond from Pro Cars Southampton in response to Just don't. Really. Avoid. Really.

10 days after purchasing a £3850 car, PB had a 140 point mechanical inspection carried out on the vehicle then demanded a full refund based on this report. After initially refusing to send us through this report, we offered to send an independent engineer to inspect the vehicle or the opportunity for the vehicle come back to us so that we could resolve any issues raised. Both of these offers were refused. When an edited version of the report was sent through, the car did not fail any of the 140 point checks; it only had some minor advisory items. PB then had his own MOT carried out on the car and it did indeed fail on 2 items; a tyre had a damaged side wall (this was an advisory on the first report and the mechanic that carried out the report confirmed it was road legal at the time of his inspection) and the nearside side repeater was damaged (was not mentioned in the first report or by PB at all). There were advisories on “slight surface corrosion” but they clearly stated beforehand that none of the components were seriously weakened. We then offered £60 towards the replacement of the tyre and were told this would only buy a “cheap” tyre that PB wouldn’t feel comfortable having his wife drive on despite the offer being a contribution towards the replacement, not the whole amount. When PB issued his claim, one of the items he claimed for was the reimbursement of the cost of replacing said tyre. He paid £59.95 for the replacement tyre. In the mean time PB was mistakenly given a spare key for another vehicle. After initially saying he was “of a mind to keep hold of the key” until we resolved the matter to his satisfaction, he then claimed he had lost the key. After having a CCJ issued against him, the item was miraculously found and returned. We really did try to help this client but it became abundantly clear that no matter what we said, did or offered, it wouldn’t satisfy. We actively encouraged PB to peruse a claim through the small claims court as we had all the evidence required to fully defend ourselves and had no doubt a judge would see this and give a fair and just ruling. Much to our amazement, before we went to court PB settled for £1000 less than he claimed for. I ask; if he felt we sold him a “dud” and had all the evidence to support this, why settle before court? We have kept all correspondence from PB and will gladly show anyone just what this man is really like, not how he presents himself online

"Great garage "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was recommended to go to Pro cars and I wasn't disappointed. I found Nikki very helpful with ant queries I had and always came back to me in a timely manner. When I am looking in the future I will contact Pro cars again. Thanks for the help!

"Great service no pressure and a great Pe"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased this car in October 2019 and it has been a really diamond, we have now done over 6000 miles and it has been a super runner. The team at PRO Cars could not have been more helpful without any pressure to buy, and I am sure if we had any problems they would have sorted them out. Would not hesitate to buy there again in the future. Many thanks PRO Cars for an excellent runabout.

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+3 Found this review helpful
"Fantastic vehicle "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought my car from Pro Cars Southampton three months ago and it has been a brilliant car. Thank you for your friendly service!

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+3 Found this review helpful
"Great Dealership, Great Stock"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a fantastic experience at Pro Cars Southampton. Great stock, great customer service and great prices. I shall be returning.

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+2 Found this review helpful
"Fantastic Purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just brought a car from Pro Cars Southampton and I love it! I traveled for quite a distance as it was very well priced and the car did not disappoint me. Thank you for your help Pro Cars

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+2 Found this review helpful
"Everything has gone wrong with the car"
2.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Seemed like a great deal from Pro Cars Southampton at the time but within 6 months (warranty only for first 3 months) I've had to pay out for ABS work, work on the engine and brake pads and discs. It's run into the thousands!

Paul Osmond from Pro Cars Southampton in response to Everything has gone wrong with the car

Thank you, Miss Parish, for your review, fortunately we have copies of both bills for work carried out on your car in the last 7 months and 8,000 miles of use. Miss Parish bought a 2010 Hyundai I10 in April 2018. 3 months later an ABS sensor became defective and was diagnosed by a garage in Worthing. The sensor and labour should have cost, according to workshop manual and Eurocarparts, £162. That claim was authorised BUT strangely the garage decided to charge £395.13 to include £65 for 4 wheel geometry test?? therefore Miss Parish was required to pay the difference, the correct amount was paid under warranty. 7 months after purchase the car started a misfire, a different garage in Worthing diagnosed 2 problems with the car, it was due a service including a set of spark plugs and a split in an exhaust flexi hose. Miss Parish sent us an aggressive and rude email to which we replied and then we contacted the garage directly. They stated that the car was due servicing and the exhaust flexi hose was just general wear and tear consistent with a 8 year old 90,000 mile car, We decided, as a gesture of goodwill, to contribute 20% towards the bill which was paid in advance to Miss Parish by bank transfer. Miss Parish has not spent thousands on her car and nor has it ever broken down or failed to start and drive. We welcome constructive praise and criticism by way of review sites but would ask for a fair and true statement of facts.

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Dealership Information

Pro Cars, based in Southampton, are a family run used car dealership established since 1988 and trading from their current site since 1997. They Specialise in Diesel, 4x4, estate, hatch and saloon vehicles and currently have over 30 cars in stock. All cars are HPI checked. Dealer facilities include warranty and finance packages.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
22 reviews4 out of 5 stars — Rated Very Good
Excellent
16
Very Good
0
Average
1
Poor
1
Terrible
4

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Contact Information

Address

Pro Cars Southampton
Swanwick Lane
Swanwick
Southampton
Hampshire
SO31 7DX

Get in touch

01489 572805
https://www.procarsales2.co.uk/

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Dealership Statistics

72%
Would recommend this dealer to family and friends
31%
Percent of reviews responded to by this dealer

Additional Information About Pro Cars Southampton

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