28% Reviews
replied to
71% Recommend
to friend


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7 reviews from our car dealer reviews community
Leave a review for Pro Cars Southampton

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7 reviews from our car dealer reviews community

Leave a review for Pro Cars Southampton
Click on the stars to start your review
"Excellent customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great place, really friendly staff without the high pressure sales. Excellent service from all of the team. I have now had the car 4 months and it has been brilliant. I will be back for my next car

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+0 Found this review helpful
"Customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really impressed by the way I have been treated when I first met up with Nikki and Paul I am a Manager for a Local well know company and I would be happy to have them work for me. The Customer approach and service is the best I have seen in a long time they left me alone with the keys for me to go through the car without any hassle as you get from other second hand car show rooms.. I am pleased to say I would recommend any of my friends and family to Pro cars. I am due to pick the car up on Saturday. and I am sure the after service should be as good as when I first met them. Keep up the hard work

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+0 Found this review helpful
"Excellent Customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just brought an Audi from Pro Cars Southampton after searching for 2 months and looking at absolute rubbish. I spoke to Chris on the phone and he was so lovely and helpful and described the car accurately to me. When I came to look at the vehicle I was so happy with the condition and the customer service. Thank you Chris for looking after me and making the stress of looking for a car go away. I will definitely return in the future for my next Audi!

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+1 Found this review helpful
"My fifth car"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought my fifth car in 20 years from Nikki who is the newest member of the PRO Cars team. She was so lovely to deal with as was Chris who sold me my last 2 cars. It is really nice to see well run family business doing well and growing through generations. Well done Paul, Chris and Nikki. See you in a few years for number 6.

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+2 Found this review helpful
"Very unhelpful"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mr Osmond (Managing Director and Salesperson of PRO Cars) was polite and courteous when I purchased the vehicle from him, but that facade quickly changed to an aggressive and arrogant manner when he was unable to rectify warranty issues with the vehicle.

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+0 Found this review helpful

Mr Chris Osmond from Pro Cars Southampton in response to Very unhelpful

This is Mr Osmond (M.D. PRO Cars Ltd). I am somewhat confused about this review as I have no idea who this client is, what vehicle they purchased and exactly what the issue is they claim to have reported to me. We supply a national 3 month warranty on all our vehicles which covers a whole host of components that can be repaired at any workshop of the clients choice. This warranty is administered by a company who are open 7 days a week and had this 'client' had a genuine claim the issue would have been sorted immediately and the garage would have been paid directly. I also offer clients the opportunity to return cars to me for repair as long as the issue is covered by our warranty. Should the anonymous person wish to contact me regarding their grievance I would be more than happy to help.

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"IPC001"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is a review for Pro Cars Southampton, Swanick lane, Swanick, Southampton, Hampshire, SO31 7DX.

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"Kal"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After I confirmed and agreed to buy and while I was waiting for finance to clear the car was used and the wind screen has small crack.Dealer didn't bother to address me or contact me back

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+0 Found this review helpful

Paul from Pro Cars Southampton in response to Kal

This client phoned me 10 days after taking delivery stating his windscreen was chipped and it was my fault. I stated that there was no damage on the windscreen when the car was handed over to him on a dry sunny day! The client then threatened to contact the finance company and leave negative feedback on the net if I didn't pay for a new windscreen. Please make your own minds up.

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Dealership Information

Pro Cars, based in Southampton, are a family run used car dealership established since 1988 and trading from their current site since 1997. They Specialise in Diesel, 4x4, estate, hatch and saloon vehicles and currently have over 30 cars in stock. All cars are HPI checked. Dealer facilities include warranty and finance packages.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews4 out of 5 stars — Rated Very Good
Excellent
5
Very Good
0
Average
0
Poor
1
Terrible
1

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Contact Information

Address

Pro Cars Southampton
Swanwick Lane
Swanwick
Southampton
Hampshire
SO31 7DX

Get in touch

01489 572805
https://www.procarsales2.co.uk/

Opening times

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Dealership Statistics

71%
Would recommend this dealer to family and friends
71%
Thought the dealer was knowledgeable and helpful
66%
Thought issues were resolved quickly and easily
28%
Percent of reviews responded to by this dealer

Additional Information About Pro Cars Southampton

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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