33% Reviews
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66% Recommend
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9 reviews from our car dealer reviews community
Leave a review for Pro Cars Southampton

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9 reviews from our car dealer reviews community

Leave a review for Pro Cars Southampton
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"Be aware of this dealer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi,If you really need to know how Pro cars dealing with clients - please email me and I will tell you my story and how many problems I did expirenced with them. Simple, want to know everything about warranty they are giving? About the cars they are selling? - just let me know. I have emails, full correspondence with them. Thanks

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+1 Found this review helpful

paul osmond from Pro Cars Southampton in response to Be aware of this dealer

This gentleman reported 10 faults with his car in the first month of ownership. He was taken out on test drive by the owner of the company and mysteriously none of the reported 10 faults were present which he very reluctantly had to admit. 2 weeks later an engine management light did illuminate on his car and within 48 hours a EGR valve was replaced. That EGR valve failed some 3 weeks later but was replaced under suppliers warranty and at the same time the egr and dpf system was cleaned and checked. At no time did the car break down or fail to drive or go into limp home mode it only illuminated the engine management light. He took the car to a tyre and exhaust centre for a full examination. They found one tyre to be 3mm which they advised changing, despite the legal limit being 1.6mm, and the tracking was out on the front wheels. No mechanical faults or any other faults were found with the car. Since that time this gentleman has accused us of breaking the law and illegal conspiracy with outside repairers. The matter was passed to the Finance company, who own the vehicle, they found no fault in our actions and no reason to take action against us. He also complained to the warranty company who again found no fault in our actions. The car has now covered over 3000 miles with no further fault or faults but unfortunately this gentlemen did not like being told he was acting unreasonably and dictatorially hence his need to submit scathing feedback with no substance or fact. Unfortunately sometimes it is impossible to achieve someone's expectations no matter how hard we try.

"Excellent customer service"
5 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Lovely people, they went out of their way to make me feel comfortable and no pressure sales. I love my new CRV.

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"Excellent customer service"
5 out of 5 stars See
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Great place, really friendly staff without the high pressure sales. Excellent service from all of the team. I have now had the car 4 months and it has been brilliant. I will be back for my next car

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"Customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I am really impressed by the way I have been treated when I first met up with Nikki and Paul I am a Manager for a Local well know company and I would be happy to have them work for me. The Customer approach and service is the best I have seen in a long time they left me alone with the keys for me to go through the car without any hassle as you get from other second hand car show rooms.. I am pleased to say I would recommend any of my friends and family to Pro cars. I am due to pick the car up on Saturday. and I am sure the after service should be as good as when I first met them. Keep up the hard work

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"Excellent Customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just brought an Audi from Pro Cars Southampton after searching for 2 months and looking at absolute rubbish. I spoke to Chris on the phone and he was so lovely and helpful and described the car accurately to me. When I came to look at the vehicle I was so happy with the condition and the customer service. Thank you Chris for looking after me and making the stress of looking for a car go away. I will definitely return in the future for my next Audi!

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+1 Found this review helpful
"My fifth car"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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I have just bought my fifth car in 20 years from Nikki who is the newest member of the PRO Cars team. She was so lovely to deal with as was Chris who sold me my last 2 cars. It is really nice to see well run family business doing well and growing through generations. Well done Paul, Chris and Nikki. See you in a few years for number 6.

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+2 Found this review helpful
"Very unhelpful"
1 out of 5 stars See
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Resolving issues

Mr Osmond (Managing Director and Salesperson of PRO Cars) was polite and courteous when I purchased the vehicle from him, but that facade quickly changed to an aggressive and arrogant manner when he was unable to rectify warranty issues with the vehicle.

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+2 Found this review helpful

Mr Chris Osmond from Pro Cars Southampton in response to Very unhelpful

This is Mr Osmond (M.D. PRO Cars Ltd). I am somewhat confused about this review as I have no idea who this client is, what vehicle they purchased and exactly what the issue is they claim to have reported to me. We supply a national 3 month warranty on all our vehicles which covers a whole host of components that can be repaired at any workshop of the clients choice. This warranty is administered by a company who are open 7 days a week and had this 'client' had a genuine claim the issue would have been sorted immediately and the garage would have been paid directly. I also offer clients the opportunity to return cars to me for repair as long as the issue is covered by our warranty. Should the anonymous person wish to contact me regarding their grievance I would be more than happy to help.

Patrick in response to Very unhelpful

Unfortunately I had the same problem just few months ago. They are very nice people but only to the point when you actually sign documents. The warranty they are giving doesn't give you anything as they have to approve ANY claim you need to make. So essentially you can't make any claim until they ( Pro cars) will agree on this. This is just a warning for the others , please be careful with this dealer.

paul osmond from Pro Cars Southampton in response to Very unhelpful

We can clarify exactly what we tell every client about the warranty provided. It will pay £45 per hour plus vat for a repair, not a penny more. Part(s) required will be paid at trade cost only, no percentage mark up will be paid to repairing garage. The warranty company reserve the right to supply second hand parts which will be assessed bearing in mind the age and mileage of the vehicle that has to be repaired. The warranty company make us aware of any claim that is to be declined or reviewed because invariably the client will contact us to make a complaint. We will try to assist in resolving the issue but unfortunately some people seem have higher expectations of a second hand product warranty than others. The warranty company and PRO Cars Southampton Ltd always comply with the Consumer Rights Act 2015 and will continue to do so.

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"IPC001"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

This is a review for Pro Cars Southampton, Swanick lane, Swanick, Southampton, Hampshire, SO31 7DX.

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"Kal"
1.8 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

After I confirmed and agreed to buy and while I was waiting for finance to clear the car was used and the wind screen has small crack.Dealer didn't bother to address me or contact me back

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+1 Found this review helpful

Paul from Pro Cars Southampton in response to Kal

This client phoned me 10 days after taking delivery stating his windscreen was chipped and it was my fault. I stated that there was no damage on the windscreen when the car was handed over to him on a dry sunny day! The client then threatened to contact the finance company and leave negative feedback on the net if I didn't pay for a new windscreen. Please make your own minds up.

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Dealership Information

Pro Cars, based in Southampton, are a family run used car dealership established since 1988 and trading from their current site since 1997. They Specialise in Diesel, 4x4, estate, hatch and saloon vehicles and currently have over 30 cars in stock. All cars are HPI checked. Dealer facilities include warranty and finance packages.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
9 reviews3.8 out of 5 stars — Rated Very Good
Excellent
6
Very Good
0
Average
0
Poor
1
Terrible
2

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Contact Information

Address

Pro Cars Southampton
Swanwick Lane
Swanwick
Southampton
Hampshire
SO31 7DX

Get in touch

01489 572805
https://www.procarsales2.co.uk/

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Dealership Statistics

66%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
62%
Thought issues were resolved quickly and easily
33%
Percent of reviews responded to by this dealer

Additional Information About Pro Cars Southampton

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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