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75% Recommend
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16 reviews from our car dealer reviews community
Leave a review for Pro Cars Southampton

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16 reviews from our car dealer reviews community

Leave a review for Pro Cars Southampton
Click on the stars to start your review
"Fantastic vehicle "
5 out of 5 stars See
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Brought my car from Pro Cars Southampton three months ago and it has been a brilliant car. Thank you for your friendly service!

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"Great Dealership, Great Stock"
5 out of 5 stars See
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Had a fantastic experience at Pro Cars Southampton. Great stock, great customer service and great prices. I shall be returning.

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"Fantastic Purchase"
5 out of 5 stars See
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Just brought a car from Pro Cars Southampton and I love it! I traveled for quite a distance as it was very well priced and the car did not disappoint me. Thank you for your help Pro Cars

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"Everything has gone wrong with the car"
2.5 out of 5 stars See
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Seemed like a great deal from Pro Cars Southampton at the time but within 6 months (warranty only for first 3 months) I've had to pay out for ABS work, work on the engine and brake pads and discs. It's run into the thousands!

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Paul Osmond from Pro Cars Southampton in response to Everything has gone wrong with the car

Thank you, Miss Parish, for your review, fortunately we have copies of both bills for work carried out on your car in the last 7 months and 8,000 miles of use. Miss Parish bought a 2010 Hyundai I10 in April 2018. 3 months later an ABS sensor became defective and was diagnosed by a garage in Worthing. The sensor and labour should have cost, according to workshop manual and Eurocarparts, £162. That claim was authorised BUT strangely the garage decided to charge £395.13 to include £65 for 4 wheel geometry test?? therefore Miss Parish was required to pay the difference, the correct amount was paid under warranty. 7 months after purchase the car started a misfire, a different garage in Worthing diagnosed 2 problems with the car, it was due a service including a set of spark plugs and a split in an exhaust flexi hose. Miss Parish sent us an aggressive and rude email to which we replied and then we contacted the garage directly. They stated that the car was due servicing and the exhaust flexi hose was just general wear and tear consistent with a 8 year old 90,000 mile car, We decided, as a gesture of goodwill, to contribute 20% towards the bill which was paid in advance to Miss Parish by bank transfer. Miss Parish has not spent thousands on her car and nor has it ever broken down or failed to start and drive. We welcome constructive praise and criticism by way of review sites but would ask for a fair and true statement of facts.

"Excellent customer service"
5 out of 5 stars See
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Lovely people at Pro Cars Southampton, great selection of cars, great purchase!!

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"Lovely people, great stock"
5 out of 5 stars See
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Went to Pro Cars to have a look at their 4x4 range and I was not dissapointed. They had a range of 4x4s and I was very stuck for choice. I spoke to Paul who gave me some great advice and I brought a sorento automatic in the end. 3 months down the line the car has had no issues and we are very happy with the vehicle. I highly reccomend this dealer

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+2 Found this review helpful
"Fantastic customer service "
5 out of 5 stars See
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I brought a car from pro cars southampton 3 months ago and it had a slight problem with an oil leak. I phoned and spoke to Paul and he was so professional and polite and reassured me he will get to the bottom of the oil leak. The car was booked in at their local garage 2 days after phoning and I was supplied with a loan car. Within 2 days the car was fixed and running perfectly, I couldn’t be happier. Thank you very much Paul for your help and kindness, I will be returning for my next car! I hope your company goes far. Sheila

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+3 Found this review helpful
"Be aware of this dealer"
1 out of 5 stars See
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Hi,If you really need to know how Pro cars dealing with clients - please email me and I will tell you my story and how many problems I did expirenced with them. Simple, want to know everything about warranty they are giving? About the cars they are selling? - just let me know. I have emails, full correspondence with them. Thanks

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paul osmond from Pro Cars Southampton in response to Be aware of this dealer

This gentleman reported 10 faults with his car in the first month of ownership. He was taken out on test drive by the owner of the company and mysteriously none of the reported 10 faults were present which he very reluctantly had to admit. 2 weeks later an engine management light did illuminate on his car and within 48 hours a EGR valve was replaced. That EGR valve failed some 3 weeks later but was replaced under suppliers warranty and at the same time the egr and dpf system was cleaned and checked. At no time did the car break down or fail to drive or go into limp home mode it only illuminated the engine management light. He took the car to a tyre and exhaust centre for a full examination. They found one tyre to be 3mm which they advised changing, despite the legal limit being 1.6mm, and the tracking was out on the front wheels. No mechanical faults or any other faults were found with the car. Since that time this gentleman has accused us of breaking the law and illegal conspiracy with outside repairers. The matter was passed to the Finance company, who own the vehicle, they found no fault in our actions and no reason to take action against us. He also complained to the warranty company who again found no fault in our actions. The car has now covered over 3000 miles with no further fault or faults but unfortunately this gentlemen did not like being told he was acting unreasonably and dictatorially hence his need to submit scathing feedback with no substance or fact. Unfortunately sometimes it is impossible to achieve someone's expectations no matter how hard we try.

Adam in response to Be aware of this dealer

Lets’ put some final few points from me: 1) I didn’t report 10 faults – only the important ones, sorry for having so many issue with the car you sold me. 2) yes they did replace EGR – by second hand Hyundai part, which did break after few days – of course they can do it because the warranty they offering won’t "allow you" to have new part fitted. 3) yes the front tire was out of tracking and had a massive crack, so I had to replace the tire – again I’m sorry…? ( ps. I never told them that the car had full inspection – this is not true ) 4) Their warranty in theory doesn’t exists and make sure you understand terms and conditions - anything go wrong with your car you will have to go to them first!, get their approval! ( which you most likely will won’t get and you have to use “their” garage) and in the end they will fit the second hand car part with no warranty etc… I can make longer list, but they will always find an replay, their answer… basically there is no point to prove anything because they always know better and they always need to have their final answer.. again something that other users find out too – just be aware. My warranty expired now, and I had full 3 months of problems, booking the mechanic appointments, hundreds minutes on phone calls between procars and warranty company – never again. In the end I received an “statement of intent” from Procars saing that I might potentially break a UK law etc…if I will continue this road – hopefully is that enough for potential buyers… If that how they dealing with the customers – be my guest and use them. Owner please answer ( as you usually do ) and make your customer feel bad again. Just remember that I’m not only one to make complain like that… there will be more for sure soon. I’m happy to talk more if you ( potential buyers ) have any questions.

Paul Osmond from Pro Cars Southampton in response to Be aware of this dealer

The 3 month warranty is national, any VAT registered garage can carry out a repair. The labour rate is fixed at £45 per hour and any part fitted will be paid at trade price. If a car is older than 5 years old the warranty company have the right to fit a second hand part so long as that part has a 3 month or more warranty. It is the responsibility of the warranty holder to pay the diagnosis fee for the fault and, if a new part is fitted, the first £30 of its cost. If a client lives locally we will pay the diagnosis fee and the cost of the part and labour submitting a bill to the warranty company after a the car is handed back, this is to assist with any financial problems paying a bill immediately might cause to a client. All warranties have terms and conditions, no warranty company will cover all parts ,new for old, on a second hand car and in fact it is our experience that most second hand car warranties cover very little using the fair wear and tear get out clause. Warranties 2000 are very fair and that is why we use them, they do refer to us for cost of parts in a successful claim as we have access to numerous parts throughout the UK and the mechanical knowledge to source the correct part. All we were trying to do was assist Adam.

"Excellent customer service"
5 out of 5 stars See
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Lovely people, they went out of their way to make me feel comfortable and no pressure sales. I love my new CRV.

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+6 Found this review helpful
"Excellent customer service"
5 out of 5 stars See
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Great place, really friendly staff without the high pressure sales. Excellent service from all of the team. I have now had the car 4 months and it has been brilliant. I will be back for my next car

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+6 Found this review helpful
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Dealership Information

Pro Cars, based in Southampton, are a family run used car dealership established since 1988 and trading from their current site since 1997. They Specialise in Diesel, 4x4, estate, hatch and saloon vehicles and currently have over 30 cars in stock. All cars are HPI checked. Dealer facilities include warranty and finance packages.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews4.1 out of 5 stars — Rated Very Good
Excellent
12
Very Good
0
Average
1
Poor
1
Terrible
2

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Contact Information

Address

Pro Cars Southampton
Swanwick Lane
Swanwick
Southampton
Hampshire
SO31 7DX

Get in touch

01489 572805
https://www.procarsales2.co.uk/

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Dealership Statistics

75%
Would recommend this dealer to family and friends
31%
Percent of reviews responded to by this dealer

Additional Information About Pro Cars Southampton

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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