30% Reviews
replied to
69% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


13 reviews from our car dealer reviews community
Leave a review for Pro Cars Southampton

Click on the stars to start your review

13 reviews from our car dealer reviews community

Leave a review for Pro Cars Southampton
Click on the stars to start your review
"Everything has gone wrong with the car"
2.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Seemed like a great deal from Pro Cars Southampton at the time but within 6 months (warranty only for first 3 months) I've had to pay out for ABS work, work on the engine and brake pads and discs. It's run into the thousands!

Respond to this review

+0 Found this review helpful

DO YOU NEED CAR FINANCE?

Apply Now
"Excellent customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely people at Pro Cars Southampton, great selection of cars, great purchase!!

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful
"Lovely people, great stock"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to Pro Cars to have a look at their 4x4 range and I was not dissapointed. They had a range of 4x4s and I was very stuck for choice. I spoke to Paul who gave me some great advice and I brought a sorento automatic in the end. 3 months down the line the car has had no issues and we are very happy with the vehicle. I highly reccomend this dealer

Reviewer has confirmed their email address

Respond to this review

+2 Found this review helpful
"Fantastic customer service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car from pro cars southampton 3 months ago and it had a slight problem with an oil leak. I phoned and spoke to Paul and he was so professional and polite and reassured me he will get to the bottom of the oil leak. The car was booked in at their local garage 2 days after phoning and I was supplied with a loan car. Within 2 days the car was fixed and running perfectly, I couldn’t be happier. Thank you very much Paul for your help and kindness, I will be returning for my next car! I hope your company goes far. Sheila

Reviewer has confirmed their email address

Respond to this review

+3 Found this review helpful
"Be aware of this dealer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi,If you really need to know how Pro cars dealing with clients - please email me and I will tell you my story and how many problems I did expirenced with them. Simple, want to know everything about warranty they are giving? About the cars they are selling? - just let me know. I have emails, full correspondence with them. Thanks

Reviewer has confirmed their email address

Respond to this review

+3 Found this review helpful

paul osmond from Pro Cars Southampton in response to Be aware of this dealer

This gentleman reported 10 faults with his car in the first month of ownership. He was taken out on test drive by the owner of the company and mysteriously none of the reported 10 faults were present which he very reluctantly had to admit. 2 weeks later an engine management light did illuminate on his car and within 48 hours a EGR valve was replaced. That EGR valve failed some 3 weeks later but was replaced under suppliers warranty and at the same time the egr and dpf system was cleaned and checked. At no time did the car break down or fail to drive or go into limp home mode it only illuminated the engine management light. He took the car to a tyre and exhaust centre for a full examination. They found one tyre to be 3mm which they advised changing, despite the legal limit being 1.6mm, and the tracking was out on the front wheels. No mechanical faults or any other faults were found with the car. Since that time this gentleman has accused us of breaking the law and illegal conspiracy with outside repairers. The matter was passed to the Finance company, who own the vehicle, they found no fault in our actions and no reason to take action against us. He also complained to the warranty company who again found no fault in our actions. The car has now covered over 3000 miles with no further fault or faults but unfortunately this gentlemen did not like being told he was acting unreasonably and dictatorially hence his need to submit scathing feedback with no substance or fact. Unfortunately sometimes it is impossible to achieve someone's expectations no matter how hard we try.

Adam in response to Be aware of this dealer

Lets’ put some final few points from me: 1) I didn’t report 10 faults – only the important ones, sorry for having so many issue with the car you sold me. 2) yes they did replace EGR – by second hand Hyundai part, which did break after few days – of course they can do it because the warranty they offering won’t "allow you" to have new part fitted. 3) yes the front tire was out of tracking and had a massive crack, so I had to replace the tire – again I’m sorry…? ( ps. I never told them that the car had full inspection – this is not true ) 4) Their warranty in theory doesn’t exists and make sure you understand terms and conditions - anything go wrong with your car you will have to go to them first!, get their approval! ( which you most likely will won’t get and you have to use “their” garage) and in the end they will fit the second hand car part with no warranty etc… I can make longer list, but they will always find an replay, their answer… basically there is no point to prove anything because they always know better and they always need to have their final answer.. again something that other users find out too – just be aware. My warranty expired now, and I had full 3 months of problems, booking the mechanic appointments, hundreds minutes on phone calls between procars and warranty company – never again. In the end I received an “statement of intent” from Procars saing that I might potentially break a UK law etc…if I will continue this road – hopefully is that enough for potential buyers… If that how they dealing with the customers – be my guest and use them. Owner please answer ( as you usually do ) and make your customer feel bad again. Just remember that I’m not only one to make complain like that… there will be more for sure soon. I’m happy to talk more if you ( potential buyers ) have any questions.

Paul Osmond from Pro Cars Southampton in response to Be aware of this dealer

The 3 month warranty is national, any VAT registered garage can carry out a repair. The labour rate is fixed at £45 per hour and any part fitted will be paid at trade price. If a car is older than 5 years old the warranty company have the right to fit a second hand part so long as that part has a 3 month or more warranty. It is the responsibility of the warranty holder to pay the diagnosis fee for the fault and, if a new part is fitted, the first £30 of its cost. If a client lives locally we will pay the diagnosis fee and the cost of the part and labour submitting a bill to the warranty company after a the car is handed back, this is to assist with any financial problems paying a bill immediately might cause to a client. All warranties have terms and conditions, no warranty company will cover all parts ,new for old, on a second hand car and in fact it is our experience that most second hand car warranties cover very little using the fair wear and tear get out clause. Warranties 2000 are very fair and that is why we use them, they do refer to us for cost of parts in a successful claim as we have access to numerous parts throughout the UK and the mechanical knowledge to source the correct part. All we were trying to do was assist Adam.

"Excellent customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely people, they went out of their way to make me feel comfortable and no pressure sales. I love my new CRV.

Reviewer has confirmed their email address

Respond to this review

+6 Found this review helpful
"Excellent customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great place, really friendly staff without the high pressure sales. Excellent service from all of the team. I have now had the car 4 months and it has been brilliant. I will be back for my next car

Respond to this review

+6 Found this review helpful
"Customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really impressed by the way I have been treated when I first met up with Nikki and Paul I am a Manager for a Local well know company and I would be happy to have them work for me. The Customer approach and service is the best I have seen in a long time they left me alone with the keys for me to go through the car without any hassle as you get from other second hand car show rooms.. I am pleased to say I would recommend any of my friends and family to Pro cars. I am due to pick the car up on Saturday. and I am sure the after service should be as good as when I first met them. Keep up the hard work

Respond to this review

+5 Found this review helpful
"Excellent Customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just brought an Audi from Pro Cars Southampton after searching for 2 months and looking at absolute rubbish. I spoke to Chris on the phone and he was so lovely and helpful and described the car accurately to me. When I came to look at the vehicle I was so happy with the condition and the customer service. Thank you Chris for looking after me and making the stress of looking for a car go away. I will definitely return in the future for my next Audi!

Respond to this review

+7 Found this review helpful
"My fifth car"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought my fifth car in 20 years from Nikki who is the newest member of the PRO Cars team. She was so lovely to deal with as was Chris who sold me my last 2 cars. It is really nice to see well run family business doing well and growing through generations. Well done Paul, Chris and Nikki. See you in a few years for number 6.

Respond to this review

+7 Found this review helpful

Paul from Pro Cars Southampton in response to My fifth car

Dear Gill, thank you for your kind review, over the years I have lost count of your friends and family who have bought cars from us due to your recommendation. You will always be a valued client and even when I am retired I know Chris and Nikki will always do their best for you. Thanks again, Paul

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered

Find cars for sale in your local area

Dealership Information

Pro Cars, based in Southampton, are a family run used car dealership established since 1988 and trading from their current site since 1997. They Specialise in Diesel, 4x4, estate, hatch and saloon vehicles and currently have over 30 cars in stock. All cars are HPI checked. Dealer facilities include warranty and finance packages.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews3.9 out of 5 stars — Rated Very Good
Excellent
9
Very Good
0
Average
1
Poor
1
Terrible
2

Add Review


Contact Information

Address

Pro Cars Southampton
Swanwick Lane
Swanwick
Southampton
Hampshire
SO31 7DX

Get in touch

01489 572805
https://www.procarsales2.co.uk/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

69%
Would recommend this dealer to family and friends
30%
Percent of reviews responded to by this dealer

Additional Information About Pro Cars Southampton

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information