Terrible service from a main dealer. Happy enough to take your money but once there is issues and you want a refund they are unwilling and not helpful. absolutely disgusting behaviour from Pulman Volkwagen in Sunderland. Purchase a Golf R only for it to throw plumes of smoke out 20 miles down the road. No help to recover the car. Wanted a refund and they were still pushing the car onto me. Only to offer £100 and 12 months more warranty. Once I requested the refund the dealer took no responsibility in the matter asking me to cancel the finance when it there own issue to sort. and they wouldn't refund my deposit/cash price which was nearly £20k on the car. Terrible aftersales. no compassion in the matter that they had taken that much money from me and wouldn't even bother themselves to speed the service up since what happened. Wouldn't waste my time. The business manager worried to offer me another car! What a joke. Salesman was nice though - That deserves 1*