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55 reviews from our car dealer reviews community
Leave a review for Racecourse Garage
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55 reviews from our car dealer reviews community

Leave a review for Racecourse Garage
Leave a review
"liars"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i part exchanged my vehicle with this bunch of cowboys back in February 2021 they haven't informed the DVLA of change of ownership as promised i have been receiving letter after letter now i have a £100 fine when i call they don't give a shit and Richard no longer takes my calls stay away from this dealer

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+16 Found this review helpful
"Waste of time"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Phoned to ask to view a car and they said it would be ready when we arrived. An hour later car was not ready. Waited another hour. In that time we raised some issues on the MOT advisory and were fobbed off. Told we didn't have a clue what we were talking about (we're very experienced at buying second hand cars really do). Car finally ready - with engine management light on! We gave up and went home. Tried to fob us off with it being normal and it wouldn't affect a test drive. It wasn't and it would. Really glad we went with gut feelings and walked away. Finally bought much better car from a small dealer in Cardiff who treated us like human beings and couldn't have been more helpful, even picking us up from the station to collect the car.

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+12 Found this review helpful
"SCAMMERS STAY AWAY "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

SOLD AN UNROADWORTHY RANGE ROVER. HAD TO SOEND THOUSANDS ON IT AND AFTER 80 PLUS PHONE CALLS I AM TAKING THEM TO SMALL CLAIMS COURT. PLEASE STAY AWAY AND SAVE YOUR MONEY also said it had service which it didnt

India-Annelisse Smith in response to SCAMMERS STAY AWAY

Me and my husband have had the same issue. Spent over £5000 on repairs. The car went back after half a day of having it due to engine management light. Went into the garage recently with what we thought would be ace pipes or anti roll bar, low and behold, they took the body off and what was uncovered was heartbreaking! I would be interested in knowing the steps you have taken with these crooks.

"Brilliant service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a gorgeous Discovery Sport from these guys. Great communication throughout. Amazing service. Please don’t be put off by the bad reviews. They mainly seem to pertain to loss of deposit but when you pay a deposit for anything it it a clear commitment to buy. Look closer and you will see that the cars themselves have almost no complaints! I have been delighted with the whole process and would recommend them to anyone. Well done and Thank You x

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+1 Found this review helpful
"AVOID ..AVOID ..BUNCH OF COWBOYS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Vile company . Sold me a car that wasn't fit for purpose. Within 24 hrs took it back .. kept telling me its a airbag fault .took it back next day ..gave me a courtesy boy racer car that seen better days .4 days went by no contact .asked what was wrong with car, they couldn't tell me. So I asked for my money , Richard the owner agreed , as they had not looked at the car .. .Richard never answers email or phone calls , he gets Clive to answer for him, you just get nowhere . Fast forward nearly 4 weeks with a solicitor and the threat of the free press he finally paid it back . Avoid !!!! Trading standards and watch dog have been informed !!!

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+14 Found this review helpful
"Warning!! Avoid garage at all cost"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lies upon lies. I paid deposit for a car and 3 weeks later the car still wasn't ready. Now I give up and want a car from somewhere else and they won't fine me my deposit back. I will be starting legal action.

christopher scroggs in response to Warning!! Avoid garage at all cost

happy to help you if needed.

"Very helpful total opposite to last few "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We wasn't sure about this dealer because/awful reviews but so far so good Clive very helpful opened up for private viewing on Bank Holiday after we explained hubby was key driver and couldnt visit during normal hours - on arrival we were able to look over the car at our own paise without harassment we actually saw a different more expensive car & Clive pulled the x2 cars out next to each other and answered our questions leaving us again to look over and compare the 2 cars without any pressure (totaly different to the bad reviews left on here and some for clive) that is not true going by our own experience. We have chose the more expensive car and there were a few little things we have asked Clive to do and have been reassured they will be done one of them at later stage as Clive explained the reason for this and we are happy to wait. I also asked about the bad reviews which they have no power what some people write. I will write a second review of the customer service on collection and will be as honest as this review. Hopefully the excellent service we have received so far will continue 👌

"Thieves in times of distress - AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If I could give this garage 0 stars I would. They are untrustworthy, unscrupulous and morally bankrupt. Please avoid at all cost. All very helpful to start with, just don't question them or change your mind if the unexpected happens. They will steal your money and not even bother to respond. There are lots of genuine dealers out there. Use them!

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+11 Found this review helpful
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"They have my money and now don’t care "
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car four months ago. After putting the deposit down on the Monday and waiting until the Saturday the pick up the car. I arrived at the garage and they were still trying to get hold of the owner to find out where the log book, spare key and service history was. After waiting around the dealership for around an hour I was promised that they would send the stuff as soon as they could get it from the owner (it was the owners, daughters car previously according to sales man). Some dealership not having everything ready to sell with the car. Four months later, un-answered emails and countless calls to the garage and I still have nothing. Every time I ring there is different excuses in a bid to get me off the phone ASAP. “It’s in the post”, “call back in a week”, “I’ll speak to the owner later on”, “DVLA asking for more information”. I have called DVLA before these excuses who say there’s no document of them requesting new log book. They’re full of lies and the after customer care is appalling. This was my first experience buying a car from a dealership and it has been horrendous. It’s a shame as the cars nice but I’m failing to enjoy it as it reminds me that I still haven’t got anything that was promised with the sale. A 7 year old car with no service history and the fear or loosing my only key or locking it in the car. Rather than make up lies I’d prefer them tell me that they don’t have the spare key or service history and tell me to pay the £25 to get the new log book myself, not that I should have to! I’ve waited 4 months before writing this review in hopes of getting my things but have lost hope. All it would have taken is for someone to take ownership of the problem and you would have had a happy customer. STAY AWAY FROM THIS DEALERSHIP! Note to dealership: I’ll be happy to take a call from you to rectify this issue. It’s gone on long enough and if you cared for your customers, now would be a great time to call and explain what is happening exactly.

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+9 Found this review helpful
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"AVOID TOTALLY UNTRUSTWORTHY "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

PURCHASED A DISCOVERY 11 MTHS AGO FOR £18.000 HAVING TRAVELLED OVER 7 HRS BY TRAIN TO COLLECT ONLY TO WAIT ANOTHER 30 MINS FOR COLLECTION FROM THE STATION, I HAD BEEN PUT OFF COLLECTING FOR OVER A WEEK DESPITE THE CAR HAVING BEEN PAID FOR IN FULL, A QUICK WALK ROUND THE DISCO DISCOVERED ALL 4 MUDFLAPS HANGING OFF AND BROKEN, ORIGINAL MATS TAKEN OUT, BOOKPACK AND CIG LIGHTER MISSING,NO KEY FOR TOW BAR, WAS TOLD TO HAVE MUD FLAPS FITTED AND SUPPLY INVOICE FOR PAYMENT, AFTER NUMEROUS PHONE CALLS AND EMAILS WITH PROMISES OF PAYMENT STILL NOTHING. I NOW HAVE NO OPTION BUT TO ISSUE THEM WITH A SUMMONS IN THE SMALL CLAIMS COURT I SERIOUSLY RECOMMEND THEY TAKE A CRASH COURSE IN HONESTY AND AFTER SALES SERVICE

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+10 Found this review helpful

christopher scroggs in response to AVOID TOTALLY UNTRUSTWORTHY

happy to help you with your claim if needed? local solicitor; i similar claim already, strength in numbers perhaps?

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Dealership Information

Racecourse Garage is an Independent dealership that is based in Chepstow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
55 reviews2.5 out of 5 stars — Rated Poor
Excellent
17
Very Good
1
Average
5
Poor
8
Terrible
24

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  • Contact Information

    Address

    Racecourse Garage
    St. Lawrence Road
    Chepstow
    Monmouthshire
    NP16 6BE

    Get in touch

    01291 622800
    http://www.racecoursegarage.co.uk/

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    Dealership Statistics

    30%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Racecourse Garage

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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