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I bought a 4x4 from this dealer and thought he was a charming man and very understanding. BUT after I done the deal he said that it would be serviced etc before I had it. I turned up the day we agreed on 4 days after and went to take my 4x4 and there was a bald tyre on it, fair play he changed it after a 2 hour wait, however that sent alarm bells ringing SO I asked him has it been serviced and he said yes and even stamped the service book. After buying the car I took it to an MOT tester as I had concerns to the brakes and he said the discs would need replacing and should of not been sold as it was and also he checked if had been serviced IT HAD NOT BEEN SERVICED. The fuel filter/ air filter etc was all old. I contacted the owners wife and she said they didnt service the car. Just spot check them, I had some more problems and so I got in contact with the warranty company and they said take it to independent garage and get quotes ect. I went to 9 garages and only 5 out of the 9 garages would only do the work if I paid up front as they have had problems in getting paid from the warranty people in the past this was not just one garage and for me to claim it back. IN THE END I PAID FOR THE REPAIRS AND SERVICE OUT OF MY OWN POCKET...I WOULD NOT BUY FROM RACECOURSE GARAGE AGAIN. I have only put this up late as I didn't no there was a review site if I had known it would of been done earlier. TO warn others before they buy.
I bought a car on Monday the 17/08/15. On returning home I found a fault and there was a scratch that was quite deep on the inside of the windscreen. Today the 20/08/15 after numerous phone calls, a representative turning up two days late at my home to confirm there is a problem, At this point I was told "If you carry on complaining we will do nothing for you" (and this is the clean version of what was said). Excellent customer service from the wife of the owner, could even be a partner owner but such class from a garage that is family run and prides its self on 27 years in the motor trade and there high standards. After another call I was told that what would happen is that there MOT tester would inspect the car and his decision was final. I raised a concern and suggested that a independent tester would ease my mind, no he is totally independent as he even though he works for them and that is that. Another reason was that I had beaten them down so much on price that there was not any profit left for repairs . The independent Racecourse Garage fully qualified MOT tester found that he would issue a advisory notice on the car if he was to MOT today. However as MOT testers have a degree of discretion another tester could fail the car that he would issue a advisory notice on. It's all on the day and tester. So if you want your customer service after care with abuse and we agreed to sell you a car at £5500 cash but if there's a problem let's hope there's enough profit left in it to get repaired and a MOT tester who was quite amazed that I wouldn't have bought the car had he done the MOT and advised the windscreen had a problem. Advisory is that the problem will worsen. But it didn't matter as they didn't do the MOT. But someone else could fail it. I would highly recommend this family run garage with there high standards. When a lady is telling you that she will do nothing to help you (again clean version of her words) it screams class. Or you could find another local garage?. We all have choices and maybe reviews and others experiences to go on. Me I have the sale of goods act, fit for purpose.
I would recommend Racecourse Garage as they was really helpful, I did have a couple of issues that were dealt with but I feel that could of been deal with quicker. Overall 4 out of 5, and still come with recommendation from me.
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Racecourse Garage was just generally good, when we met we managed to come to an agreement on the price which was good. They had cleaned the car and got it ready for us nicely so I cant fault them
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In purchasing a car this year from the Racecourse Garage I did have a few issues that took a little while to resolve, all but 1 were resolved in the end. I would say in general that they were helpful.
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Racecourse Garage is an Independent dealership that is based in Chepstow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Racecourse Garage
St. Lawrence Road
Chepstow
Monmouthshire
NP16 6BE
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