had trye pressure light kept coming up after 4 vist still told the trye was ok ,so i changed the trye never had the prob since quit worry they cant tell ,asked for mobilty to call me back 4 times as i wanted to order my new car never called back ,had a serivce and part of my plan i get it washed they didnt do it the customer service is crap now orderd my new car at lookes braintree

Parts supplied via chassis and reg number but are incorrect for vehicle, told in no uncertain words that it is correct & that I will have to pay for return postage, this is from their Omnicraft range that is universal, I have been in the trade for 42 years & know that for this vehicle there are 2 types of filter of different sizes but apparently I am wrong, I dont leave reviews but felt that in this case I have no choice

Rates ford, Hogg Lane Grays dealership has been a massive disappointment, I have over the years bought many cars from them with no problem at all. I recently bought a focus c max over 6 weeks ago , it came without a second spare key so I asked them to provide one for me, that was 5 weeks ago and I am still waiting, first I was completely ignored , then I was told they would contact me, they never did, apology after apology then came, I will never purchase another car from them again.