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Absolutely disgusting customer service having the managing director point blank refuse my basic consumer rights, I had my car in for repairs at this so called professional repair centre only to have £3,500 of damage caused to my car by this garage, I even give them four chances to rectify the work to an acceptable standard of repair, but yet there is over 40 faults with the repairs they’ve carried out The managing director Scott sibley can’t even answer his emails to deal with my complaint, I would highly recommend using a independent inspection before buying anything from this company One star is overrated
Redgate Lodge from Redgate Lodge in response to Unprofessional bodyshop repair centre
Mr Thomas, This constant harassment of our business is now in the hands of our solicitors and we will not comment on this matter.
My daughter bought a car from here last year and she was totally ripped off for repairs as conveniently it was out of warranty she paid £1300 in repairs after taking the car for more repairs to different garage and costing another £400on this car she was told by the garage she was ripped off by redgate for the previous repairs . Be careful if you are a woman you could be vulnerable.
Redgate Lodge from Redgate Lodge in response to Check before you buy
If you would like to contact us with some more specific details, like a name or registration number, this will enable us to make a comment. Our pricing and advice to all customers, whether male or female, is constant and correct in the opinion of our professional trained mechanics.
basically would not go again nuff said !
scott sibley from Redgate Lodge in response to poor knowledge of car
We have a better knowledge of spelling sir
First car from Redgate Lodge and the guys couldn’t have been better! Everyone I encountered bent over backwards to make the whole experience enjoyable. First rate!
I've just collected my second car from Redgate Lodge and i can't recommend them enough! James, Sam and Stew are all so welcoming! nothing was ever and issue or too much to ask! When i collected my car, it looked amazing! I'm so happy with the service i get with these guys and i certainly won't be going anywhere else to buy a car! Thanks again Redgate! one extremely happy customer!
I’m not normally one to write a review or complain however at the end of March 2019 I purchase a Mercedes c250 from redgate lodge, I found the car online and pretty much brought it from the video and the description that was given of the car, it looked immaculate and just what I wanted, after travelling from SW Scotland to the garage we were greeted well, offered coffees etc then the car was brought around to us and parked out the front, my partner left to go and have a look around the car only for him to return with a weiry look on his face, there was a few scratches on the car which were not mentioned however, deciding to get over the scratches with the car being 8 years old we took it away, we drove a little over a mile to an ASDA near by, on the drive there we heard quite a few knocks off the front but again thought we’d check it over when we got home as my partners a mechanic, we parked but on walking away from the car and looking back i noticed it had 5 small dents on the drivers side which were not seen how it was parked on the garage it was how the sun was shining on them were we had parked, i then decided to look around the rest to find a bigger crease in the front passenger door, by this time I was getting quite upset I’d just paid 8k for a car and it just wasn’t anything as described, I just wanted to return to the garage, I went back found Stuart who we were dealing with and confronted him with the problems, (he said my partner was being aggressive). I assured him he wasn’t and I wouldn’t allow him to be he just seem to jump straight on the defensive, to then asking ME if I’d just done the dent and tried removing it myself!!!!!!!!!!!! SERIOUSLY!!!!! however Stuart offered us a full refund, but after talking Stuart said we could take it back and get the dent guy in Scotland to remove the dents and send the bill to Them, we accepted that and went away! On the drive home I was looking at the documents with the car, the MOT Certificate stated it had failed it MOT on wind screen wipers no biggy!!!!! The wipers had been replaced and it was the passed - or so it said!!! As we drove on it started to rain, went to put the wipers on and well!!! They didn’t touch the water on the windscreen the were still the old wipers! They had RE PASSED the car with the defective parts on it! I was so angry, we got home and put the car on the ramp in our garage to inspect it ourselves to see the anti roll bar links were badly worn which was causing the knock/rattle when hitting bumps. This should of also failed on the MOT or at least advised on. My partner called the garage and was told (unfortunately got no namefrom the guy in service). Fix the car and send us the bill....great I though!!! So we fixed it and got the dents removed, (we also had to replace the 4 shocks around the car as they were shot too but I kept that 300 pound expense myself). I sent the invoices over to Stuart as requested, for Him to then question the dent removal and only authorising 30 pound not 60!!! I then called Stuart and said the dent man for that many dents was 60 I then Asked about the other invoice to which he said he couldn’t authorise the repairs because we had no name of who authorised it, he Also tried to brush the windscreen wipers of by saying “come on its only windscreen wipers it’s only an advisory?” To my response which was “yeah it is only an advisory if you advise on them but you FAILED The Car on them and then re passed the car with the defective parts on it!!!!” (You can’t do that over sight or not) However nearly 12 weeks after buying the car several emails sent various phone calls made to James (who said service were putting it through as a warranty claim and pay you by CC over the phone that day) never happened and Ben in service who said it couldn’t be don’t as warranty and knew nothing about it but Spoke to Stuart and said send me the invoices and I’ll call and pay them once I’ve recieved them!!! And well we’re now the 4th of June and NOTHING!! I’ve been patient, I’ve been fair I still have the defective parts (wipers and links) which were taken off the car and I’m sooo close to letting the DVLA make there mind up on this one as this should have been done before I took the car! And there now playing me for a fool!!! This is my first time buying a car on Finance and the experience has been one I want to forget, (and I haven’t even mentioned the valet or non existent one) it took all the happiness out of my new car away!! REDGATE LODGE SHAME ON YOU!! If the bill remains unsettled I’ll be taking further action. I’m would avoid this garage at all costs unless the car is 100% checked over by a proper mechanic!
JAMES BROWN from Redgate Lodge in response to AWFUL Experience
Hi Karly. Thankyou for your review. Without valuable feedback like yours, we are unable to progress as a Business and are grateful to receive it. As you have already mentioned, when selling an 8-year-old car (especially over the telephone) it is impossible to point out every imperfection with a used car. We never describe a car as immaculate, try to point out as many defects as we can and always stress that there can be a difference in opinion over the severity of an imperfection from customer to customer. When you and your partner visited us, you were greeted with the same warm welcome as all our customers receive and were afforded an unlimited amount of time to look around the car and a test drive if necessary. Your partner was a little concerned with a scratch he found on the vehicle and you were immediately offered a refund of your deposit as we want out customers to leave happy with their new car. After taking the car away, you returned a while later to confront our Salesman about some dents you had found on the vehicle. Your partner became aggressive with our staff and was repeatedly asked to calm down. It was at this point that we offered you a full refund of your purchase for the second time. It was agreed that we would contribute what it would cost us to have the dents removed ourselves (£30). I’m am however very sorry if this amount was not made clear to you. I have asked my colleagues in Bosch to comment regarding the service issues you experienced, and this was their response: Regarding the windscreen wipers issue. We try to MOT all cars as the last job completed before sending the car to the CarSpa. What has happened in this instance I believe, is our MOT tester has identified the wipers as an issue and passed the car with a PRS pass. This then gives him 1 hours to rectify the faulty parts. I believe this is where the oversight has happened and the CarSpa have taken the car before the wipers have been fitted. We have put procedures in place to ensure an error like this is not made in the future. In relation to the anti-roll links, as you will know, play is open to interpretation and it at teach individual testers discretion – however we had no issues authorising you to replace these parts at our cost. At the time of writing this I believe you have now received the money from us in settlement of the bill and trust that the matter has now been dealt with to your satisfaction. Thanks again for your feedback and please accept our upmost apologies if your experience was tarnished. This is of course not how we would want anyone’s ownership experience to start. If you need any further help in the future, please don’t hesitate to contact me personally. Best Wishes. James Brown. Sales Manager.
Ian brodie in response to AWFUL Experience
This sounds 100% about this dealer I'm so glad I didn't buy off the excuse for a car dealer I wouldn't buy anything over one pound off them keep well clear
I have purchased my last two cars from Redgate Lodge - its hassle free, no pushy salespeople and first class service. It comes as no surprise these guys are an award winning garage.
JAMES BROWN from Redgate Lodge in response to EXCELLENT SERVICE AS ALWAYS
Thanks for the lovely review Max
Fantastic service again from Redgate Lodge. Bought my daughter's first car here 2 years ago and collected my son's today. Lovely, friendly staff who do that extra mile. Recommended, would definitely come here again. Thank you
James Brown from Redgate Lodge in response to Fantastic
Thanks for the lovely review Julie. its appreciated.
Purchased focus st from redgate lodge, the car on independent inspection had been in 2 bumps, car was full over body filler, bald tyres, oil leaks under tray missing but stated present on MOT certificate. Legal case started and will be on watchdog also. My personal opinion stay clear and save your money.
Staff from Redgate Lodge in response to Focus st
Hi Scott. Unfortunately there seem to be a number of facts missing from your review. Despite our requests we are yet to be provided with any evidence from your “independent inspection” that the car has any significant accident damage other than superficial cosmetic repairs which we would expect from a car approaching 10 years old with many thousands of miles. We would of course be grateful if you could furnish us with that information. You declined our request to inspect the vehicle, telling us the car was in Leeds and unsafe to drive (we are in Newcastle). From the pictures you sent to us, it would suggest that there was nothing that would render the car unsafe to drive and to my knowledge. I can confirm that the tyres were absolutely not bald when you took delivery of the vehicle, and we have documented evidence to support this. As our service manager stated, if we had of been made aware that there was an issue with the tyres, we would have done everything in our power to rectify it. You made us aware of the issue AFTER you had purchased new tyres, and months after the event. I can also confirm that the MOT did not mention the presence or absence of a under-tray, nor was there an oil leak present at point of MOT or point of preparation. I would suggest that the oil leak started at some point after you had taken delivery of the vehicle, and as said earlier, this would not be uncommon for a vehicle of its age and mileage. Once again, or service department were more than willing to look at the leak and carry out any remedial work if necessary. These issues have come to light when you tried to sell or part exchange the vehicle to another dealer / car buying service. It is not uncommon for dealers and car buying services to find issues with a car and sometimes exaggerate them to enable them to offer a reduced price, often vastly reduced in some cases. Of course, this may not be the case in this particular instance but based on 15 year’s experience in the motor trade it is not uncommon. We have tried to work with you to seek a resolution but have been met with numerous threats and unreasonable demands from yourself via email to multiple members of our staff. We will of course work with your legal advisers and furnish them with any information and evidence required.
Purchased three cars from Redgate Lodge, every car has been fantastic. The service is always first class
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
New York Road
Newcastle Upon Tyne
Tyne And Wear
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