Bought a car from Redgate. 100% confidence in the quality and reliability in their stock. Top class after sales too. Wouldn’t go anywhere else

Absolutely disgusting customer service having the managing director point blank refuse my basic consumer rights, I had my car in for repairs at this so called professional repair centre only to have £3,500 of damage caused to my car by this garage, I even give them four chances to rectify the work to an acceptable standard of repair, but yet there is over 40 faults with the repairs they’ve carried out The managing director Scott sibley can’t even answer his emails to deal with my complaint, I would highly recommend using a independent inspection before buying anything from this company One star is overrated

I’m not normally one to write a review or complain however at the end of March 2019 I purchase a Mercedes c250 from redgate lodge, I found the car online and pretty much brought it from the video and the description that was given of the car, it looked immaculate and just what I wanted, after travelling from SW Scotland to the garage we were greeted well, offered coffees etc then the car was brought around to us and parked out the front, my partner left to go and have a look around the car only for him to return with a weiry look on his face, there was a few scratches on the car which were not mentioned however, deciding to get over the scratches with the car being 8 years old we took it away, we drove a little over a mile to an ASDA near by, on the drive there we heard quite a few knocks off the front but again thought we’d check it over when we got home as my partners a mechanic, we parked but on walking away from the car and looking back i noticed it had 5 small dents on the drivers side which were not seen how it was parked on the garage it was how the sun was shining on them were we had parked, i then decided to look around the rest to find a bigger crease in the front passenger door, by this time I was getting quite upset I’d just paid 8k for a car and it just wasn’t anything as described, I just wanted to return to the garage, I went back found Stuart who we were dealing with and confronted him with the problems, (he said my partner was being aggressive). I assured him he wasn’t and I wouldn’t allow him to be he just seem to jump straight on the defensive, to then asking ME if I’d just done the dent and tried removing it myself!!!!!!!!!!!! SERIOUSLY!!!!! however Stuart offered us a full refund, but after talking Stuart said we could take it back and get the dent guy in Scotland to remove the dents and send the bill to Them, we accepted that and went away! On the drive home I was looking at the documents with the car, the MOT Certificate stated it had failed it MOT on wind screen wipers no biggy!!!!! The wipers had been replaced and it was the passed - or so it said!!! As we drove on it started to rain, went to put the wipers on and well!!! They didn’t touch the water on the windscreen the were still the old wipers! They had RE PASSED the car with the defective parts on it! I was so angry, we got home and put the car on the ramp in our garage to inspect it ourselves to see the anti roll bar links were badly worn which was causing the knock/rattle when hitting bumps. This should of also failed on the MOT or at least advised on. My partner called the garage and was told (unfortunately got no namefrom the guy in service). Fix the car and send us the bill....great I though!!! So we fixed it and got the dents removed, (we also had to replace the 4 shocks around the car as they were shot too but I kept that 300 pound expense myself). I sent the invoices over to Stuart as requested, for Him to then question the dent removal and only authorising 30 pound not 60!!! I then called Stuart and said the dent man for that many dents was 60 I then Asked about the other invoice to which he said he couldn’t authorise the repairs because we had no name of who authorised it, he Also tried to brush the windscreen wipers of by saying “come on its only windscreen wipers it’s only an advisory?” To my response which was “yeah it is only an advisory if you advise on them but you FAILED The Car on them and then re passed the car with the defective parts on it!!!!” (You can’t do that over sight or not) However nearly 12 weeks after buying the car several emails sent various phone calls made to James (who said service were putting it through as a warranty claim and pay you by CC over the phone that day) never happened and Ben in service who said it couldn’t be don’t as warranty and knew nothing about it but Spoke to Stuart and said send me the invoices and I’ll call and pay them once I’ve recieved them!!! And well we’re now the 4th of June and NOTHING!! I’ve been patient, I’ve been fair I still have the defective parts (wipers and links) which were taken off the car and I’m sooo close to letting the DVLA make there mind up on this one as this should have been done before I took the car! And there now playing me for a fool!!! This is my first time buying a car on Finance and the experience has been one I want to forget, (and I haven’t even mentioned the valet or non existent one) it took all the happiness out of my new car away!! REDGATE LODGE SHAME ON YOU!! If the bill remains unsettled I’ll be taking further action. I’m would avoid this garage at all costs unless the car is 100% checked over by a proper mechanic!