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7 reviews from our car dealer reviews community
Leave a review for Renault Cardiff
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7 reviews from our car dealer reviews community

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"Mobility customer mr & Mrs Stephens"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tues this week we picked our latest mobility car from Renault Cardiff. We would highly recommend Kevin Brown for the excellent service provided helping us make sure we had the car suitable to our needs Nothing was too much trouble We would also like like to thank Alex Whitaker who took the time at hand over to ensure all the functions of the vehicle were explained to us. Thanks for your patience with us . Alot of tech to take in but from your expertise we managed to take all info in. It was also reassuring that both Kevin & Alex told us if we had any queries or issues they were only a phone call away Thanks once again and would advise anyone on mobility or looking to change their car to pop down and see these Guys Ps even the doggies are made welcome with water to drink and doggie treats

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"Would never buy a car from this garage!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

6/02/2024 Renault Cardiff 295 Penarth Rd Cardiff CF11 8UU Dear Sir/Madam, I hope this letter finds you well. I am writing to express my disappointment and concern regarding my recent experience at your dealership, specifically in relation to the purchase of an Audi A5. On 3rd February 2024, my husband and I traveled all the way from Lancashire after viewing a car sold by Renault Cardiff via Auto Trader. The car in question was an Audi A5, white in color, with the number plate G367 YBU. Prior to our journey, we meticulously reviewed the advertisement which indicated that the car had one previous owner, and all our requirements for purchasing the vehicle seemed to align perfectly with this listing. However, upon our arrival at your dealership, we were informed by your representative, Ryan, that we had confused the vehicle with another listing online, and that the Audi A5 actually had three previous owners. This was quite alarming to us, as we had made the decision to embark on a five-hour journey based on the information provided in the advertisement. Despite our initial reservations, we were willing to proceed with the purchase under the condition that the service history was in order and that any scratches on the vehicle were addressed. Ryan assured us that these issues would be resolved and that the service history would be provided to us by the following Monday. However, despite repeated assurances, the service history was not forthcoming, and Ryan's behavior regarding this matter seemed evasive and concerning. Upon further investigation, we discovered that the number of previous owners listed in the advertisement had been changed multiple times, casting doubt on the integrity of the information provided by your dealership. It became apparent to us that there were inconsistencies and discrepancies in the representation of the vehicle's history, leading us to question the transparency and honesty of Renault Cardiff in their sales practices. Ultimately, we were relieved to have avoided purchasing the vehicle, as it became clear that there were significant discrepancies and potential misrepresentations regarding its history. However, I feel compelled to share our experience as a cautionary tale for others who may be considering purchasing a car from Renault Cardiff. It is essential for prospective buyers to conduct thorough research, request to see the service history, and verify the number of previous owners before making any commitments. In conclusion, I must express my deep disappointment and disillusionment with Renault Cardiff's handling of this matter. As a customer, I expected transparency, honesty, and professionalism, qualities which I believe were sorely lacking in this instance. I hope that this feedback will serve as an opportunity for your dealership to reflect on its practices and strive for improvement in the future. Thank you for your attention to this matter. Sincerely, Tasneem Adam

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"Excellent Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Nothing too much trouble for an excellent sales person Kevin Brown. Handled my purchase with efficiency and courtesy cannot rate him highly enough. Would recommend Renault to anyone - service second to none

"Excellent Service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had purchased our first Renault from Renault Cardiff used cars department in September last year. Completely blown away by the professional service received from the sales team, in particular Lee, Ryan and Manager Peter who made the process easy and simple with no pressure or hard sell at any point. Without going into too much detail we did experience some frustrating teething problems with paperwork and the car itself which took months to rectify but the level of communication and support from the team was outstanding. Peter made sure we were kept up to date at every turn with all queries answered straight away and worked tirelessly until everything had been resolved. I genuinely don’t think we would have had this level of service from another sales team!! FYI We have just taken receipt of our second car from Renault Cardiff! Excellent service from a great team, thank you again Peter, Ryan & Lee.

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"Very helpful, friendly "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our first electric car......all options explained clearly.....friendly and very helpful Love our new Zoe and all the extra care that goes with it .....

"Great car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought our 4th Renault car last week. It is a Kadjar and so far we are very pleased with it, we love the Eco button and we never turn it off . We couldn't believe that Neil Hudson who sold us our Previous Megane was still with Renault and he also sold us the Kadjar. A no pressure salesperson with a friendly but efficient approach. Thanks Neil, we'll see you next time and thank you for the Champagne + Photo Shoot Voucher. We would also like to thank Neil Williams in the office for a smooth and friendly transaction. See you all again at Renault . From Pat + Graham Hornsey .

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"Cardiff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is a review for Renault Cardiff, Penarth Road, Cardiff, South Glamorgan, CF11 8UU.

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Dealership Information

Renault Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews4.4 out of 5 stars — Rated Very Good
Excellent
6
Very Good
0
Average
0
Poor
0
Terrible
1

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  • Contact Information

    Address

    Renault Cardiff
    Penarth Road
    Cardiff
    Cardiff
    CF11 8UU

    Get in touch

    029 2148 0089
    https://www.renaultretail.co.uk/find-a-dealer/renault-cardiff/

    Opening times

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    Dealership Statistics

    85%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Renault Cardiff

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