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Where to start with a positive I think, Karl Spencer Jones at Renault Swansea, what a nice person very helpful and fair I have bought 3 car from Karl over past 2 year and always give me a great deal ( well as good as he can for main deal) always gave me the impression he want me to come back and deal with him again and again which I have, one of the best salesmen I have deal with thank you Karl, now the reason for this review the services department, maybe you should rename to unhelpful or rude department just few suggestions, bought this car 19-06-18 it was Swansea Renaults demonstrator car told by Karl it would be serviced and had all documents and both keys, when we arrived to pick the car up on the 19th they had misplaced the one key and the service book and they would need to order and replace both item. I phoned Karl asking about where and when this was going to be done on 29th after returning from my holiday and told he would chase up for me, then received a phone call from service department (Rachel) booking the car in for the 10th August at 08.00 in the morning, which I agreed. however I had a hospital appointment arrive for that date so contacted Swansea Renault to rearrange the date to be pass through to a call centre somewhere and was unable to speak to anyone in the Swansea branch. the call centre informed there was no booking for my car or that date, I then had to drive up to Swansea to change the book for the 10th august (nothing worst that someone not turning up) only to be told by them there was no booking for my car either and they knew nothing about it, so of to see Karl again and after him talking to them they had booked it in and was happy to change it and the car was booked in for the following week at 10:30. turn up at 10:30 dropped the car off took my daughter over the road to play area and was told it would be about 45 minutes, had no phone call to say car ready and my daughter was enjoying herself so returned to pick the car up just after lunch, to be told by Rachel that they had been given the wrong key and it wasn't there fault, her attuned stank "I couldn't call you as you didn't leave your number" how did you not have my number when you called me few weeks before, terrible attuned and services wasn't interested in dealing with me in any way, back of to speak to Karl I have made quite a few phone call and left messages to ask about when and if the right key had arrived and finally had a call back on the 20th October (yes that right October), to book the car in again spoke to a man this time and told him I wanted to check the key when I arrived to make sure it was the right one and not waste hour sitting around for no reason same as last time was told that would be fine had the key there and booked the car in for the 23rd of October 10:30 turn up on 23rd as agreed dealing with Rachel, I asked for the key to check and was again given really bad attuned and was told no we do that arguing with me and didn't want me to have the key to check technician needs this, like I'm going to run away with a key that doesn't work , told her again why I wanted the key and they did finally agree to give me the key to check finally had the right key was told it would be about 45 minute to reprogram. this time I was waiting in waiting area. after 85 minutes (I know this as I was watching a film and paused it) was told that it still wasn't done as you can imagine I could believe this Renault net was down and yet again wasn't there fault, I told the key and back to Karl I had already told Karl how disappointed I was before I gone in and if it wasn't fixed this time I had already spoken to trading standards and they where advising me to get the issue fixed elsewhere and send Renault Swansea the bill which is what I was going to do, Karl talked me down and asked me to give him few minutes he came back with his manager and we agreed for me to have a replacement car and leave mine there until it was fixed. I was asked to wait in the waiting area to give them time to sort this out, so sat opposite Rachel and see is pulling a sad face :( at me know I'm not sure if she thinks I'm 5 years old or if it just a big joke to her what an attuned, I then when on to tell her how disappointed I was with the services department and what bad service they had given at which stage she wasn't interested not really surprised I have quite a few friends that have had the misfortune to deal with her even told one of my friends you bought the car in Bristol it nothing to do with us really I didn't no my Dacia warranty is limited to the deal I bought from . I was given the other car and on the 24th October I had finally had my car back with both keys working 4 months 5 days to sort out a replacement key, how poor is that for a services department the rally bad bit about this is I am now using someone else for servicing my two new Dacia and that how I started buying from Renault Swansea was waiting for my car to be serviced poorly by the services department and Karl talked me round sold me two new car and changes have happened in services department give them another chance best advice avoid unless you want bad slow and rude customer services. this services department amazes me how bad their services is.
Just purchased a Kia Sportage from Renault Swansea,and have to mention the excellent service I received from Wayne Hilde, he made me feel welcome and nothing was to much trouble. He was most informative, and was a true gentlemen from start to finish, and would definitely recommend him and the dealership to family and friends. I felt the delivery of the product from start to finish was well delivered and well executed in a totally professional manner. Well done Wayne and Renault Swansea.
Dealt with a guy called Ross Meredith who was absolutely fabulous and a credit to Renault. Cheers, Mr Nash.
AFTERCARE OF CARS IS PATHETIC, JUST AWKWARD RUDE UNHELPFUL AFTER SALES STAFF..WOULD NEVER BUY FROM AGAIN OR RECOMMEND PURELY BECAUSE OF THE STAFF...TIME FOR A SHAKE UP TO DISMANTLE THIS CLICK ..COME ON RENAULT... TRAIN YOUR STAFF IN CUSTOMER SERVICE AND ATTITUDE..
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Swansea Enterprise Park Fendrod Way
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