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By far the worst place ive ever brought a car, initial impression was good, bribed with a amazon voucher to give 5 star reviews Parking sensors didn't work on test drive- advised that we would be booked in within the week to get sorted (9 weeks later its only just gone in), engine management light came on after 1 week. Continuous flat tyre that was 'replaced' before i got the car. 9 weeks later and still back and forth with no real results. After care has a lot to be desired. Customer blamed for being inflexible. And then guilt tripped as if they was doing my a favour- its their jobs. Courtesy car given with no fuel in, poor condition- breaks and clutch terrible. And then shouted at and hung up on the phone by the so called 'after care manager' Took the salesman 3.5 weeks to even inform after care that there was an issue. My cars parking sensors miraculously started working when reynolds took my car to the garage without them doing any work on it- yet they hadnt worked for the last 9 weeks. Oh and i was sold a car with no log book which i had to wait over a month for with no tax! Stay well clear!!!! whilst they will reply to say its my fault, im unreasonable, inflexible ect, it was infact the after sales manager who shouted at me, told me i was ungrateful and i made him act this way then hung up. Total cowboys!
Really recommend, especially Liam (sales). Listened to my needs and found the car I wanted. Service from start to finish was fantastic and even delivered the car to me when I couldn't make it to collect. Thanks for everything to all at Reynolds !
Reviewer has confirmed their email address
Avoid at all costs, sold us a car with so many issues, suspension light came on same day we drove it away. They said they would fix it and insure the vehicle until this was done. They weren't insuring it and we ended up getting a fine and 6 points as they wouldn't own up to their error. All the issues with the car were never rectified, broken seat, suspension fault, faulty speakers, the list goes on. Absolutely terrible company.
Reviewer has confirmed their email address
Ben Reynolds from Reynolds Motor Group - Basildon in response to Avoid
Dear Sir Madam, Thank you for Taking your time to write a review, we were very concerend to hear of your experience with Reynolds Motor Group and we take any issues very seriously. We have investigated this matter internally and we can see you bought your car from us over 4 years ago? Your review is the first correspondence we have had to date regarding this matter. We would like to discuss this matter with your directly. Would you be able to contact our Customer Service manager with some urgency on +44 7817 367648
Jack was a great help when I was buying my Polo, he sorted everything for me and was highly organised with everything he did. The polo is brilliant and and is great to drive! I have had no issues whatsoever, I highly recommend!
Reviewer has confirmed their email address
My granddaughter has used Reynolds in the past so we came here on her recommendation. We bought a Peugeot and Alfie, the salesman was a pure gentleman! He was great with us when buying the car, really informative and helpful. He also really looked after us when we had a a few niggles with our Peugeot he bent over backwards to get it sorted. I'm starting to think about getting another car for the family so I'll be returning soon.
Reviewer has confirmed their email address
I am so pleased with the new vehicle, 10 out of 10 for everything, absolutely spot on service and everything was bang on with the car and the dealer did everything we asked. Recommend all day long!
Reviewer has confirmed their email address
I purchased a Ford Kuga from Reynolds Motor Group and its literally the best car I've ever had, its amazing! The car runs like a dream and is so smooth its lovely. Customer service wise... it is always spot on, really helpful and friendly. I have bought 3 cars from here, so they are definitely doing something right. I will be back for a 4th when ready to upgrade, but for now I'm over the moon with the Kuga.
Reviewer has confirmed their email address
Nice Audi A4 purchased, decent car and really nice to drive. The salesman was great during the sale he answered any questions and showed me around the car great. Would recommend.
Reviewer has confirmed their email address
Sound guys, really happy with customer service I received at Reynolds. Enjoying my Audi, it hasn't skipped a beat. A* dealership!
Reviewer has confirmed their email address
Everything is going well with my Civic, it is a really good driving car and looks amazing too. The sales team at the dealership were really friendly and helpful so the transaction was made very efficient and I'd recommend these guys to friends and family.
Reviewer has confirmed their email address
One business with its roots in Essex, is this one, Reynolds Motor Group. Originally forming and commencing trade in the year of 1979.
Reynolds Motor Group has spent many years dealing with the people of Essex. With a population of nearly 2 million people and nearly a million cars on the road, there is plenty of demand for used cars in Essex. The guys that run the show are themselves people of Essex, so they were definitely starting on the right foot. The main goals of the business have always been to provide great used cars at great prices. This is something the business continues to achieve to this day, but as times have changed and markets moved forward, so too has Reynolds Motor Groups products and stock.
Multiple finance options are readily available on all cars and all processes of purchase have been made straight forward and as simple as possible. So, whether you want a BMW 3 Series M Sport, a Range Rover Evoque or a Ssangyong Korando. Look no further because this is the place for you.
View our latest selection of used cars for sale in Southend-on-Sea and Basildon here.
Find more information on used car finance and loans here.
Click here to get in touch with Reynolds Motor Group - quality used car retailer of Southend-on-Sea and Basildon.
Chris Reynolds LTD
T/A Reynolds Motor Group
456-460 sutton road
Southend on sea
SS2 5EZ
Deals in: 4x4s, Cars, Motorbikes, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1979
Reynolds Motor Group - Basildon
Southend Arterial Rd
Basildon
Essex
SS14 3AU
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 18.00 |
| Sun | 10.00 - 16.00 |
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