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69 reviews from our car dealer reviews community
Leave a review for Rhondda Motor Company
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69 reviews from our car dealer reviews community

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"Awful experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful experience, let me look and test drive the car which initially seemed all well then very quick to get you back in the office, sat down to do the paperwork and payment. Do not trust this company, I went to buy a car from them, we travelled from Cheshire to south wales having an overnight stay due to the distance and nothing locally to me and everything of these cars down south. I did my due diligence, mot, service history checks but this company is a joke and con artists, I was buying a car as an old car I have was causing me problems and costing me a fortune, that I explained to the sales chap and called them to ask about the car and pretty much told me it was perfect mechanically so I bought the car in good faith, however within hours of me getting the car home it has air suspension and it started leaning, next the power steering sprung a big leak that leaked all over my driveway, they paid for a second hand suspension part to be fitted or offered me to take the vehicle back for them to look at despite me sending photos to them of the problems, due to distance and the hassle as would require another overnight stay, lift and if I got a refund and gave the car back which after now reading other people’s reviews I feel it’s unlikely they would’ve been of help so I opted for my home garage to do the work with second hand refurbished parts as agreed, cosmetically the car wasn’t great with a paint blemish on one side that I knew on purchasing it but with being a Lexus it didn’t really bother me as long as the mechanicals are good, that I was told we’re perfect and said I was coming a long way to view the car so I needed it to be as described, next I found the car to be mouldy and I personally think it’d been sitting with the sunroof not closed correctly or cleaned regularly and sat at the back of the forecourt then pulled out and polished a turd when they I heard I was interested, the photos of the car were great on their website, so as soon as they knew they had a buyer interested they polished a turd to out on the front, it still smells of mould inside now and I’ve had to get to damp soaking up bags to put under the seats, also the front passenger door speaker was blown, dashboard cracked which I know is a common problem with these but it added to my headache, the battery then gave out so I had a new one fitted and timing belt changed at the same time as was due not with mileage but age, then the suspension started leaning again which it still does now if it starts that is, anyway next my garage inspected it up here and found some bad rear subframe corrosion, brakes on their last legs too and now I’ve a heap of junk just sitting on my drive that won’t start, I usually look after my cars well, keep them clean and well maintained so this is down to Rhondda motor company as I’ve had mechanics out to it and they can’t fathem it out yet either, we’ve whittled it down to either the starter motor, gear selector issue or an electrical issue of some sort so far, it’s automatic too so it’s just stuck where it is and can’t move it, not easily anyway, so it’s next journey is on a trailer to the garage again, this is all within a year of buying a £5k car with so called good service and mot history and low mileage for the year, only on 90k miles still now, but anyway it’s back to square one as I was and still am with my old car with problems. I would certainly be wary of this company, I paid over the odds and travelled distance in hoping it was a good car but looking at it with all the problems it was overpriced by roughly £3k as that’s what it’s roughly worth now if that if I can get it started again and with all the other problems too. If I could give them less than one star it would be as now if get it started again, its next journey will be to we buy any car, probably get £500 for it if I can keep it starting and doesn’t break down which is my worst fear as now if I do get it started I can’t trust it to get me home, so I’ve lost £4.5k thanks to a dud car from this company. Be aware, do not trust them.

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"Poor customer service and sales process."
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently had an experience with Rhondda Motor Company LTD that left me very disappointed. The customer service was far below the standard I expected from a so cold reputable company. Sales Process: The sales process was disorganized and confusing. It seemed like the left hand didn’t know what the right hand was doing. Response Time: The response time was another major issue. I had to wait for days to get a reply to my initial inquiry, and when I finally did, it was a generic response that didn’t address my specific questions. Follow-up emails were met with similar delays, making it impossible to get timely assistance. Customer Service: When I did manage to get through it was passed to a legal firm, the lack of empathy and unwillingness to help was startling. There was no attempt to understand my situation or to provide a solution. Instead, I was met with scripted responses that felt cold and impersonal. In conclusion, the poor customer service and inefficient sales process at Rhondda Motor Company LTD have made me realise that not all companies are customer friendly. A company that does not value its customers’ time or business is not one that I can recommend. I would urge anyone who purchases a vehicle has a thorough check by an external company like RAC or AA. So they can't hide behind legal people for their poor actions.

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"fabulous service from staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

staff was super friendly and helpful when i was looking for my first car. very approachable and wasn’t pushy when it came to buying a car. i wasn’t made to feel pressured to buying a car from them, would 100% recommend to everyone.

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gwenda in response to fabulous service from staff

So, did you purchase a car from them, as anyone can be super friendly when selling you a car. Would like to know if you purchased a car from them and if you had any problems with it?

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"Terrible car. Faults masked, broke down,"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fuel Gauge faulty - ran out of fuel Brake warning light on - back brakes worn to excess Dashboard display cuts out Horrific water ingress - inside the car is soaked Oil light coming on Driving home from the garage the brake warning light came on. After owning this car for 48 hours it ran out of fuel leaving me stranded but showing over half a tank on the gauge. I called the garage. They told me they were aware of the brake warning light fault, it's just a faulty connection, they had checked the actual brakes which were fine and I have to expect things like this with an older car. Being a mechanic of 40 years and knowing the trade, this gave me alarm bells and the impression I was dealing with someone who would make excuses and get aggressive if necessary rather than repair the car to a decent selling condition. Of course the brake warning system should be functioning correctly but this guy is arguing it. Regarding the fuel gauge I would have to return the car and leave it while they fixed it. As a mechanic, I decided to fix it myself. Here is what I found. The rear brakes did not have a connection fault they were in fact worn out. The inner brake pad will always wear out faster than the outer pad but the outer pad is easier to check. The wheels show no signs of being removed recently to allow for a full brake inspection. The fuel gauge - I guess they didn't know about it, neither did I. But buying a car with a 3/4 tank of fuel and then running out is unexpected expense. The car needed new senders which was quite expensive.. Water Ingress - this is the bit that annoyed me most as I believe it was known about and masked over. What I mean by that is there was a huge puddle under the passenger floor mat that MUST have been known about when vacuuming and prepping the car. The water stank of staleness and this was masked over with what appeared to be a full bottle of aftershave. Once that had evaporated the car is left with a strong stagnant odor that can not possible be overlooked. Fixing the fault is a major operation involving stripping out the interior, seats and carpets to dry them out. Finding and fixing the ingress is not always so easy either... So far I have sealed the sunroofs and no better. Tomorrow I am having the windscreen removed and resealed. I hope this fixes it. If it does not I will need to strip out the dashboard to see where it is coming in. Dashboard display works fine when the car is cold but fades and disappears as the car warms up. This is possibly due to the car being left sodden inside affecting the electrics. Either way, again, they used the car when it was hot so should have picked that up. The car had an oil change before I collected it but the oil light soon stated coming on when I was going around corners. I had to top the oil up by 3.5 litres to get it to the right level. Overall I appreciate it was a cheap car, but from a dealer forecourt it should not have had these faults it was palmed off on me with. I am just glad I can repair it myself rather than having to deal with them again.

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"Good service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Aftershaves care excellent

"RMC "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got another car of rhondda motors good deal of the boy again Dan ‘s advice when buying a car , he knows his stuff

"First Class service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well I’d like to say a massive thanks yet again to all the guys at RMC 3rd car we have purchased over a number of years Never been an issue Always been a pleasure to deal with And great aftercare DEFINITELY Recommend and trusted company A******* From the English Man

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+1 Found this review helpful
"MOULDY motor company "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where to begin. For Some context we drove from Barry to Rhondda a good hour and half round trip, never been to Rhondda myself so im a little unfamiliar with the area, I wouldn't consider myself an expert on cars but I know issues to look for and I'm sure a lot of people take no interest in cars and I hope this review might help you look out for these in the future. I would avoid buying a car from here after test driving two cars and nearly a third. We went to view a white corsa which on the outside looked fine, it was only when you get inside the motor you notice the problems. The smell of damp and mould all over the seat belts, steering wheel, gear stick and seats. I mentioned this before test driving and the blonde lady said, "yeah, it'll get sorted" and gave an excuse that, "its because its winter", I've looked in a couple dozen garages and not come across anything like this. When they had pulled the car out we noticed a lot of blue smoke coming out of the exhaust. Jumped into the vehicle and noticed once driving the car would not go any faster than 35/40mph after entering 4th gear, the car would just lose all power (limp mode). Oil light was on so assuming the blue smoke and loss of power were linked, not quite sure why they would allow someone to test drive a car in such condition. We were about 15 minutes on this test drive. Second test drive (green corsa). Same as the first car mould everywhere. The engine light was on. Water, not condensation but literal water droplets falling off the windscreen all over the dash so I'm assuming the car has a leak somewhere, the car drove nice and we were really considering this car, given they fix the issues related to the engine management light, but our minds quickly changed after sitting in there for a good few minutes idle you would notice the engine trying to rev on its own (hunting) you will notice the rev needle bouncing, usually an issue with the fuel pump, vacuum leak, debris the list goes on. Nearly third test drive. We carried on looking around as we had drove quite a distance and wanted to make sure we were happy to carry on looking elsewhere, we looked in every single car and only a couple of the cars had no mould, this is when we noticed a black Hyundai ix35. Now this vehicle looked more promising and we were getting a little more excited, I did a quick insurance check before asking to test drive, the inside looked immaculate for the age of the car. Didn't see any visible mould only on the seat belts, it was leather interior so this may have been a factor. We went inside to ask to test drive that car thinking if everything is good with this one, we'll probably end up leaving today with a new car. Approached a guy called Dan who had a bit of an attitude had a little huff and replied "No". We asked why and he said, "you've test drove two very different cars to this one and now you want to test drive a third, we have to clean these cars after you've driven them" we replied, "they're not even clean they have mould all over them and the other two had issues, weve". He said, "this is the last vehicle you're looking at" as if to tell us we're not welcome to look at the cars anymore, it was a very awkward altercation. We stood outside to get out of that office, the gentleman was inside the hyundai trying his best for a good 5 minutes to get it going, it was just bouncing on the spot, we ended up giving the guy a little wave just to let him know don't worry we can see it's not going anywhere, he looked mortified. Needless to say we will not be purchasing a vehicle from them ever and I will tell this story to every single person I know looking for a car so they don't have to suffer the awkward embarrassment we went through, of looking at 3 faulty cars. Would give zero stars but its not possible.

"Terrible experience!! Avoid this garage "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Firstly after looking around at the cars we noticed almost every car was completely covered in mould (steering wheels, gear sticks, seat belts, seats). So would advise anyone going to see a car to take a cloth to wipe the car down before you view or drive it. Test drove the first car ( a white corsa) which the engine light was on, and wouldn’t accelerate over 30mph, so decided to test drive a different corsa which was also completely covered in mould, and engine was making a strange sound (hunting) and had a lot of smoke coming out of the exhaust. We decided to look at one more car while we were there because we had travelled quite far to get to this garage. To which dans response was very rude, and had a very bad attitude. It made me feel very intimidated the rest of the time that I was there. Saying he felt like we’d taken too long with the other cars, when we’d only been 15 minutes max per car. The third car then wouldn’t even start. Horrible experience from start to finish!!

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"Total rip off. Terrible service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought the car off them 6 months ago, within the first 3 weeks the car had packed in. Took it back to them and the car was in the garage for another 7-10 days while they resolved the issues. Turns out they didn’t resolve the issue, 2 months later the car packed in again. I took it to a local garage to get a second opinion and found out the car is not road worthy. Had been in a previous accident and all the body work and headlights are also loose. I was told by the guy who works in the office (I think his name is Dan) That the fact my car had packed in twice in the space of 5 months “that it’s just life” When it’s not life. You pay for a service, and you expect a good reliable car. Even after they claimed to have fixed it the 2nd time. I just wanted to get rid of it, so took it to we buy any car and the guy straight away noticed the car was making a very loud noise when the engine was on. So I assume they hadn’t exactly resolved the issue again. I paid £3700 for the car and ended up selling it for £1000 6 months later. Please avoid this garage at all cost

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Dealership Information

Rhondda Motor Company is an Independent dealership that is based in Porth. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
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69 reviews4 out of 5 stars — Rated Very Good
Excellent
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Very Good
3
Average
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3
Terrible
13

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    Address

    Rhondda Motor Company
    North Road
    Porth
    Rhondda Cynon Taff
    CF39 9SH

    Get in touch

    01443 683355
    http://www.rhonddamotorcompanyltd.com/

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    Dealership Statistics

    72%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

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