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So very disappointing. My car began to limp so I took it straight to a garage after the AA looked at it. My garage sent it to Richard Sanders Citroen to have a recalled part changed. Citroen told them this is very unlikely to fix my car. I spoke to the main dealer the day they said they were doing the work and explained it may need further investigation if the recall won’t fix it. I requested they test drive it and see. To which they said of course. Citroen called me later that day. They said it had fixed the issue and my car was running great. They said it had been on a test drive. I was so surprised but very pleased. I arranged cover at work and went to go get my car. I asked again are they sure it’s fixed. Yes. I filled in a customer card giving them top marks and went on my way. A few miles down the road, on my way back to work, my car showed the same fault and went into limp mode. I do not believe for a second that it was test driven. My car went back to citroen and they said they found a fault with coil packs and need to change them all. I said go ahead but please please test drive it after. Was told it would be done the following day (thurs) and they would let me know. On the Monday I had still heard nothing so I called them. They said my car is fixed and has had 2 test drives and this time it will be fine. Guess what. Anti pollution system faulty again. Still shaking in idle, still misfiring. No improvement. How anyone could test drive this car and think it is okay astonishes me. Again, I do not believe it was test driven. So I call them again, I inform them it is not fixed .. still. I ask for a quote on intake cleaning as I believe this to be the real issue after doing research. I am told the service manager will call me straight back with a quote. 3 days later still no phonecall. Shocking service, will never go back and will never buy another Citroen from them. Ever.
After a shaky start when there were many staff on holiday, Richard Sanders Northampton pulled out all the stops to make our purchase of our new Citroen a good experience. Richard was very helpful with advice. A family firm that knows how to treat customers. We recommended our son to pay them a visit and he was impressed too and also has a new car!
I bought a car from Richard Sanders Northampton in February and I am really happy with it. It was clean and in good condition when i collected it and matched it's description other than it had no mats or cigarette lighter but over all very good. It was a good price and the dealer was helpful and friendly.
I purchased a Dacia Duster From here back in May. The service was excellent and The car was super good value for money and in lovely condition. There was a very minor issue with the car but that has all been resolved under the warranty now. I would happily recommend Richard Sanders Northampton.
Very pleased with the advise and service we received from Jamie. on the purchase of my Citroen DS3. Would highly recommend .
Richard Sanders Renault and Dacia is an Franchise dealership that is based in Northampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Dacia, Renault
Richard Sanders Renault and Dacia
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