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3 reviews from our car dealer reviews community
Leave a review for Richardson Ford Driffield
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3 reviews from our car dealer reviews community

Leave a review for Richardson Ford Driffield
Leave a review
"Dissapointed kuga Owner, Ford powershift"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Bought an immaculate well looked after 2015 Ford Kuga Titanium x Sport powershift with 55000 miles on the clock in mid 2021 for £11500,i bought it privately from a Richardson ford mechanic, the car was his personal car owned for over a year & he bought it internally from Richardsons, so he had made sure everything was up to date including the all important gear box oil change before he purchased the car. I asked him at the time of purchase if the Power-shift gearboxes where reliable & was told they are great if you keep the oil changed within recommended intervals.i made sure to do this & spent a small fortune keeping the car up to date & well serviced at Richardsons for the next 1.5 years . No problems at all until mid July this year ( 2023) i had the all important gear box oil & filter again at a cost of £500 . We went away on holiday ,never used the car for nearly 2 weeks after the oil change, returned from holiday & within 4 days of returning had my car engine serviced again at Richardsons . 3 days later the gearbox basically fell to pieces internally & had to be towed to Richardsons by the AA. Less than 200 miles after the gearbox oil change & straight after another service, they had a look & promised to ring me & let me know. I had to drive into Richarsons after work that day to be told the car needed a new gear box at a cost of well over £5000. They advised me to try a gearbox specialist over in Bradford as it would be cheaper & apart from them letting me park the car on their customer car park offered no other help at all . I rang the gearbox specialist along with 4 other specialists around the uk to be told the same thing ,at 90000 miles my car should have had 2 gearboxes in by now & the Power-shift gearbox at manufacture is flawed to the extent that they fail at around 40 to 50000 miles . Not even a case of if it will fail but when it will fail .I googled Ford Powershift gearboxes & was amazed at the amount of cars that had been affected by the gearbox issues , even to the point that ford had a lawsuit taken out against them in various countries including the USA. I went back to Richardsons & asked why they were not aware of this issues & they denied all knowledge of this as they had only had a couple come in over the years. Probably because they are so expensive to repair at the main dealer who would go there? My issue here is with Richardsons being a main dealer that knows nothing about such an issue with one of the cars they sell? i asked for a refund of any kind from the recent £500 gear box service & after 3 weeks wait was refused, they offered to make sure my next service costs would be reduced, should i take my next car there . I would never go there again £1000 spent in services in the space of 1.5 months & the car is scrap. I sold my kuga to a mechanic who would be repairing the gearbox himself , even then his costs would be over 2000 for parts alone. My car was worth aprox £7000 until i had the gearbox oil & filter change at Richardsons & £2500 after. Make your own mind up about that but do not make the same mistake i did in buying a ford with a Powershift gearbox & maybe think twice about buying from Richardsons who apparently don't know all they need to know about the cars they sell. Yes i bought my car one of their mechanics but he bought it direct from his place of work ie Richardsons , so he knew it was very well maintained at point of buying it & i trusted him as a main dealer Mechanic , who wouldn't ? I lost at least £4500 on the sale of the car & the few thousands spent at Richardsons maintaining it over 2 years were a waste of time in the end. In my opinion do your research about the car you want before going to Richardsons & maybe think twice about buying a car from here? they may look after you while your car fairly new but after in my experience you will get no help at all. Date of experience: 01 August 2023

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Richardson Driffield is a dealership which clearly places customer satisfaction at the centre of their service. Friendly, helpful and knowledgeable staff in the service department backed by a team of top class technicians has made this dealership a pleasure to deal with when my car has required attention.

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"Wayne"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This review was left for Richardson Driffield Dealership. Westgate, Driffield, North Humberside. YO25 6SY

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Dealership Information

WHO WE ARE?

Richardson's is East Yorkshire's only family owned and run Ford dealer and are one of the few businesses in the area that is still owned and operated by the same family, for an outstanding 100 years. Celebrating the businesses 100th anniversary, owners Paul and Toby Richardson are very proud of their heritage. Many businesses pass through two generations, considerably less three, and very few manage four.

 

Richardson's was established in 1919 by Percy Richardson, Toby's great grandfather, and concentrated mainly on repairs to agricultural machinery and cars.

In the early twenties, Percy had a Standard car agency, but gave this up in 1927 to become Driffield's Ford Main Dealer, selling cars, tractors and agricultural machinery.

Alec Richardson Paul's father, continued to grow the business, and the company became a major provider of cars, commercials vehicles, tractors, and agricultural machinery throughout Yorkshire. In 1959 a new agricultural depot was opened at Sproatley in Holderness, managed by Paul, giving the business full coverage in East Yorkshire.

In 1968 Richardsons purchased the long established Ford Main Dealership of Ripleys covering the Bridlington area. Coincidentally, the Ford Dealership in Bridlington has recently celebrated its 80th anniversary as a Ford Main Dealer.

The company continued to grow, and both agricultural equipment and road vehicles were becoming more and more diversified and complex. It was decided in the early 80's to specialise in cars and commercial vehicles, as well as growing the extensive parts wholesale operation serving Hull and the surrounding areas. Additionally, at Bridlington, the Grandways supermarket, and adjacent garage on Hilderthorpe road were purchased, enabling a major extension to be made to the accident repair operation. This recently achieved full Ford Accident Repair status, and is the approved repairer for most major insurers.

Richardsons have also won the Ford Chairman's Award on a number of occasions, being voted top by their customers in a countrywide survey for the quality of their service.

Now Richardson Ford is looking forward to the future, determined to build on their unique reputation in the area for first class customer service.

Deals in: 4x4s, Cars, Vans
Manufacturers: Ford
Franchise Dealership founded in 1931

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
3 reviews3.7 out of 5 stars — Rated Very Good
Excellent
2
Very Good
0
Average
0
Poor
0
Terrible
1

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  • Contact Information

    Address

    Richardson Ford Driffield
    Westgate
    Driffield
    East Riding of Yorkshire
    YO25 6SY

    Get in touch

    01377 252166
    https://www.richardson-ford.co.uk/

    Opening times
    Mon 09:00 - 17:00
    Tue 09:00 - 17:00
    Wed 09:00 - 17:00
    Thu 09:00 - 17:00
    Fri 09:00 - 17:00
    Sat 09:00 - 16:00
    Sun Closed

    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Richardson Ford Driffield

    Company Formed: 1931
    Company Registration: 280806
    Dealer Group: XXXXXXXXXX
    Directors: RICHARDSON, Paul Anthony, RICHARDSON, Simon Alec Toby
    FCA Ref: XXXXXXXXXX
    FCAStatus: Authoised
    Premises Type: XXXXXXXXXX
    Registered Name: RICHARDSONS LIMITED
    VAT Number: 167485427


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