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13 reviews from our car dealer reviews community
Leave a review for Richlee Motor Co Ltd

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13 reviews from our car dealer reviews community

Leave a review for Richlee Motor Co Ltd
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"Poor trick to play "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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I've just had the worst trick a dealer can do...... I took my wife into Richlee Motors last week to buy a car, picked one and traded ours in, did the deal with the owner's son shaking on it, we paid up front and looked forward to today... My Wife was so excited and has been waiting to buy her car for so long. The day arrived to pick the car up and once finishing the paperwork, Taxing it and going through all the extra insurance bit, we was approached by another sales person to inform us that he had just checked the car over and we need to pay £250.00 before we get our new car!! He was shocked when we got upset and continued to tell us that he was doing us a favour by not charging more!! I'm sure this sort of thing goes on but not at a large main road garage! I will be investigating if this is allowed by anyone they may be accredited to? It turns out the faults on my car were found once they plugged it in and a glow plug module had a short, there were no fault lights on the dash and the car start perfectly! The other thing was the rev counter not working, this was like that on our last visit when they had the keys to look it over and to be honest this is a 12 year old 7 series with just 1 problem is not bad at all. Our car was being sold on to a trade dealer who had already given his price and Im more that sure they wouldn't be telling him there is an old fault in the log and he can have it cheeper.....no I think they were just being greedy and didn't mind upsetting my wife in the process, the new car we were purchasing was a very good price and I think they tried to recoup a few more pennies.. We got a full refund and now have to cancel the insurance and tax!!!

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"Always use richlee"
5 out of 5 stars See
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I always use richlee because they are helpful although I never brought my motor there , But they did try to get me what I wanted . But now I use rich lee all the time for any work or service done to my motor And I would recommend them for sure I am happy with what they do for me .

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"Great service"
5 out of 5 stars See
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Just bought an Audi A6 avant which only viewed on the website. Travelled from Exeter to collect and was highly satisfied with the price and found the car exactly as described.

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"brilliant"
5 out of 5 stars See
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The best thing that ever happened to rayleigh was an honest and quality used car dealer ..you wont find a better after care service than this ...Richelle Motor Co is quality with a capitol Q.

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"Darren Brett"
5 out of 5 stars See
Dealer's knowledgeable
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I have purchased many vehicles from the team at Richlees Motor Co and do so because they always provide not only very fair deals, but provide a level of support and after sales service second to none. They make you part of the Richlee family and,as such, I have recommended them to many of my friends and family who also have had only excellent experiences. I will continue to buy cars only from them and recommend anyone thinking of buying a car to visit them as you will not be disappointed.

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"Excellent customer service"
5 out of 5 stars See
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I bought my first car from Richlee and they have always been helpful..Richard and lee and all the staff are very welcoming and will go out of their way to help...I've always had a good experience with them and will remain a loyal customer.

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Staff from Richlee Motor Co Ltd in response to Excellent customer service

Thank you for your kind review, we look forward to seeing you again soon! Kind Regards, The whole Team at Richlee Motor Company!

"Terry Murphy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I have been using Richlee Motors for the past 30 years for my used cars, I have recomended them to many of my family and friends. I have never had a problem with them and if I had a problem it was dealt with promtly and without any fuss by Richard and Jerry. This is the only used car dealer that I would ever buy from, I cant understand how other reviews say they are bullys and dont care, they are a very friendly company to deal with and if you do have a problem talk to them and it will be sorted with no problems. I do understand that you get rouge cars every now and again, but I dont understand how some of the reviews state that they are bullys and dont care, I think it is how you treat and speak to people on the service that you will recieve. 5 star service from me.

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Staff from Richlee Motor Co Ltd in response to Terry Murphy

Hello Terry! Thank you for your kind review, and your loyalty over the last 30 years. Its only down to customers like you that we have been able to build the business we have today. We look forward to seeing you soon! Kind regards, The whole team at Richlee Motor Company.

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"andrea strelley upton"
1 out of 5 stars See
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I bought a Peugeot RCZ from Richlee motors on 3/9/2015 within 2 hours of driving it off their forecourt it had a noise coming from the clutch each time I used it I took the car in to Richlee's the next morning, their mechanic took the car for a drive and said he could not hear any noise they agreed to take the car in for a couple of days and after driving it said they would replace the clutch. This did not cure the problem and after having the car back in a couple more times told me that there was no fault and I should go to a Peugeot main dealer and if I got proof there was a fault then they would pay for it to be fixed. I did this and they reported back that there was a fault, the main dealer contacted Richlee's and told them that an inspection would need to be done inside the gearbox and a part replaced but it might not fix the problem richlee's paid the bill for this approx. £200. Unfortunately this did not fix the fault after this Richlee's refused to pay anymore money to fix the car I rang the owner of Richlee motors Mr Richard Shayler and he said that he would not speak to me anymore and that I should get a solicitor he then put the phone down on me. I contacted citizens advice and they said to go to my bank as I paid with a debit card. They said that they could only help if I returned the car or got a letter of rejection from Richlee's. I took the car to them and saw the manager Jerry, he said said they would not take it back or sign any rejection letter so I locked the car up in front of their workshop put the key in my pocket and walked away. Richlee's had 60 days to respond to the bank with their evidence of why I should not be given a full refund which they did not do so the bank took the money from them and refunded it to me all this has taken 6 months and during this time I have not had a car to drive as the main dealer advised against using the car and the last 2 months it has been locked up at richlee's. In my opinion Richard Shayler the owner and Jerry the manager are both horrible men who use bullying tactics to try to get there own way.

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"Cba"
1 out of 5 stars See
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Had bought my car from Richlee Motor Co Ltd a month and half ago. I had to bring car back to them on 4 occasions for thumping noises coming from under car, loss of power, no engine guard. I paid Audi to inspect at my own cost then for Richlee Motors to pay for nuts and bolts etc under their own warranty but want to use official parts which Richie Motors wont install. If you can't see the engine guard WHY would I let you touch the car? Then the first time I had a conversation with Richie who was really controlling and abusive whilst also giving threats. What kind of behaviour is this? I would never let Richlee Motors touch or look at any car and when I asked for money back and was told NO. This all came out of Richlees mouth when I talked to him. In my opinion he is a horrible man, this could have been a good business if he doesn't work there and treat people like this.

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"robin linger"
5 out of 5 stars See
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I purchased my used Alpha Romeo over the internet from a picture and a description of the vehicle. I travelled 250 miles to Richlee Motor Co to take delivery and when I saw it, the car was everything as described and better! The deal was completed with Justin who was most helpful and professional and made sure that the car was perfect for me in every way. Also I was most impressed by the sales manager, Jerry a truly "hands on" manager, who showed real appreciation of the customer's business, even though he is kept so busy. Would I buy another car from this firm and recommend them? Most definitely, YES!!!

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Dealership Information

Richlee Motor Co Ltd is an Independent dealership that is based in Rayleigh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
13 reviews3.7 out of 5 stars — Rated Very Good
Excellent
8
Very Good
1
Average
1
Poor
0
Terrible
3

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Contact Information

Address

Richlee Motor Co Ltd
London Road
Rayleigh
Essex
SS6 9EY

Get in touch

http://www.richlee.co.uk

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Dealership Statistics

61%
Would recommend this dealer to family and friends
69%
Thought the dealer was knowledgeable and helpful
58%
Thought issues were resolved quickly and easily
15%
Percent of reviews responded to by this dealer

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