12% Reviews
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62% Recommend
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16 reviews from our car dealer reviews community
Leave a review for Richlee Motor Co Ltd

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16 reviews from our car dealer reviews community

Leave a review for Richlee Motor Co Ltd
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"Poor everything "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Got a focus last year and all I had is problems with it. When test drove the car the low tyres pressure came on and they said they fix it but it never did they just make things up try to get out of it really. There finances deal is really poor I found it cheaper getting a loan over the same length of time. When I had to change the tyres I couldn't because all the wheel nuts were different and they taken no responsibility but they are the only people who have taken it off when it went back to get the puncher fixed witch they didnt even do. I could go on about them really. never going back again

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+2 Found this review helpful
"No pushy sales!"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We visited Richlee Motors last week on the off chance and my husband decided there and then on a Mercedes A Class. I wasn't really sure what car I wanted initially but glad we picked this car. There was no pushy sales and Brian was very helpful throughout the purchasing process. I had a wobble and wanted another test drive, which was no trouble for Dan to sort out. Customer service was excellent and everything was in order, well almost apart from a spare wheel we had asked for and had not been ordered. Hopefully we can pick up next week. All in all a good experience and would recommend a visit to Richlee Motors.

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+0 Found this review helpful
"First class service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have recently brought a red mini from Rich Lee Billericay. After visiting their other showroom more or less weekly looking for a Mini we found one at their Billericay showroom. The new showroom there is amazing and the service we received from the Manager there was also first class. I must say Alan is a credit to your company. We test drove on the Saturday and picked it up on the Monday along with some delicious cakes which was a lovely touch. After an awful experience at another car dealers we were a little reluctant to carry on our search, but I must say we are glad we did. We would highly recommend Rich Lee Billericay and definitely Alan. Thanks for all your help.

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"Poor trick to play "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've just had the worst trick a dealer can do...... I took my wife into Richlee Motors last week to buy a car, picked one and traded ours in, did the deal with the owner's son shaking on it, we paid up front and looked forward to today... My Wife was so excited and has been waiting to buy her car for so long. The day arrived to pick the car up and once finishing the paperwork, Taxing it and going through all the extra insurance bit, we was approached by another sales person to inform us that he had just checked the car over and we need to pay £250.00 before we get our new car!! He was shocked when we got upset and continued to tell us that he was doing us a favour by not charging more!! I'm sure this sort of thing goes on but not at a large main road garage! I will be investigating if this is allowed by anyone they may be accredited to? It turns out the faults on my car were found once they plugged it in and a glow plug module had a short, there were no fault lights on the dash and the car start perfectly! The other thing was the rev counter not working, this was like that on our last visit when they had the keys to look it over and to be honest this is a 12 year old 7 series with just 1 problem is not bad at all. Our car was being sold on to a trade dealer who had already given his price and Im more that sure they wouldn't be telling him there is an old fault in the log and he can have it cheeper.....no I think they were just being greedy and didn't mind upsetting my wife in the process, the new car we were purchasing was a very good price and I think they tried to recoup a few more pennies.. We got a full refund and now have to cancel the insurance and tax!!!

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+2 Found this review helpful
"Always use richlee"
5 out of 5 stars See
Dealer's knowledgeable
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I always use richlee because they are helpful although I never brought my motor there , But they did try to get me what I wanted . But now I use rich lee all the time for any work or service done to my motor And I would recommend them for sure I am happy with what they do for me .

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+0 Found this review helpful
"Great service"
5 out of 5 stars See
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Resolving issues

Just bought an Audi A6 avant which only viewed on the website. Travelled from Exeter to collect and was highly satisfied with the price and found the car exactly as described.

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+0 Found this review helpful
"brilliant"
5 out of 5 stars See
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The best thing that ever happened to rayleigh was an honest and quality used car dealer ..you wont find a better after care service than this ...Richelle Motor Co is quality with a capitol Q.

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+1 Found this review helpful
"Darren Brett"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have purchased many vehicles from the team at Richlees Motor Co and do so because they always provide not only very fair deals, but provide a level of support and after sales service second to none. They make you part of the Richlee family and,as such, I have recommended them to many of my friends and family who also have had only excellent experiences. I will continue to buy cars only from them and recommend anyone thinking of buying a car to visit them as you will not be disappointed.

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+1 Found this review helpful
"Excellent customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I bought my first car from Richlee and they have always been helpful..Richard and lee and all the staff are very welcoming and will go out of their way to help...I've always had a good experience with them and will remain a loyal customer.

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+0 Found this review helpful

Staff from Richlee Motor Co Ltd in response to Excellent customer service

Thank you for your kind review, we look forward to seeing you again soon! Kind Regards, The whole Team at Richlee Motor Company!

"Terry Murphy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been using Richlee Motors for the past 30 years for my used cars, I have recomended them to many of my family and friends. I have never had a problem with them and if I had a problem it was dealt with promtly and without any fuss by Richard and Jerry. This is the only used car dealer that I would ever buy from, I cant understand how other reviews say they are bullys and dont care, they are a very friendly company to deal with and if you do have a problem talk to them and it will be sorted with no problems. I do understand that you get rouge cars every now and again, but I dont understand how some of the reviews state that they are bullys and dont care, I think it is how you treat and speak to people on the service that you will recieve. 5 star service from me.

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+0 Found this review helpful

Staff from Richlee Motor Co Ltd in response to Terry Murphy

Hello Terry! Thank you for your kind review, and your loyalty over the last 30 years. Its only down to customers like you that we have been able to build the business we have today. We look forward to seeing you soon! Kind regards, The whole team at Richlee Motor Company.

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Dealership Information

Richlee Motor Co Ltd is an Independent dealership that is based in Rayleigh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews3.7 out of 5 stars — Rated Very Good
Excellent
10
Very Good
1
Average
1
Poor
0
Terrible
4

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Contact Information

Address

Richlee Motor Co Ltd
London Road
Rayleigh
Essex
SS6 9EY

Get in touch

http://www.richlee.co.uk

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Dealership Statistics

62%
Would recommend this dealer to family and friends
68%
Thought the dealer was knowledgeable and helpful
53%
Thought issues were resolved quickly and easily
12%
Percent of reviews responded to by this dealer

Additional Information About Richlee Motor Co Ltd

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