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I recently purchased a car from Richlee as I have become disenchanted with a certain local main dealer. Never having dealt with Richlee I was wary even after having read some of the good reviews. STAFF The staff at Richlee were very polite and approachable, speaking 'to' me rather than 'at' me. DEAL Doing the deal was relaxed with no pressure to buy and no massaged figures presented to me to try and get me to buy. CUSTOMER SERVICE When I collected the car all appeared in order but on the way home an engine emission warning light came on. On returning with the car the next day. No problem sir leave the car with us, followed by here is a courtesy car while we repair yours. Wow I thought, proper service. There was no handbook with the car, no problem sir we will sort you one, which duly arrived. They even gave me a free vehicle service for the car in a years time.
From start to finish buying a car from this company was a joy. No pressure no hard sell crap. Dave my salesman was genuinely helpful and done his job without fault. Thank you
Just bought my second car from Richlee Motors The first was really a good buy and my second was just perfect for my son. Very polite sales team and all round lovely staff. Definitely recommend.
I visited Richlee in Billericay within the last week or so, the sales man ‘don’ was chirpy and helpful, was looking at trying out an automatic Abarth I had my eyes on and have had my eyes on since they posted it, I hadn’t driven an automatic abarth before and heard a lot of mixed reviews so before I went and spent nearly £17k on a car without financing it, of course I wanted to give it a go. The automatic wasn’t for me, was a bit laggy no fault of the dealership it was just not the car for me and I knew I would prefer a manual. The sales man asked mine and my partners opinion on the automatic gearbox and got defensive and rude when we advised we didn’t like how the gearbox worked. I advised I was also interested in one of the manuals they had but he wouldn’t give me the keys to look around it as he got all up tight and rude. He lost a sale that day but i would never buy my car from that place. The cars are overpriced and not even checked over before allowing people on test drives (also test drove a car there previously and the wheel bearings had gone, when I advised the salesman if this his response was ah well we haven’t done our checks on it yet, baring in mind it had been up for sale for around 2/3 weeks. Steer clear and spend your heard earned money somewhere where the staff are more polite and willing to help.
I went to Richlee Motor Co Billericay to look for a car for my elderly parents and the staff there were superb. They treated my parents with great respect, even offering to deliver the car to them and to stay and make sure they got familiar with the car and were confident with the controls. The sale went very smoothly indeed and my parents are delighted with their car. I don't ever leave reviews - but I am going to just this one time as I think it is well deserved. Many thanks to you all - first class.
Bought a Focus from Richlee Motor Co, 1 week of driving went into limp mode, found a door seal had been siliconed into place when it came loose and that the passenger door retaining clip hinge was loose. Took back for problems to be sorted no courtesy car and no was down to us to keep track of what was happening repair wise. Got car back to find a hole where the retaining clip was (this or be without a car for a week as they were waiting for the part) . Got car back today that the part they were waiting for seemingly was just a washer have they just bodged a fix. Still has same problem but now car is damaged.
Put a deposit on a car but had to leave to circumstances changing, Richlee Motor Co then refusing to give deposit back! Absolute con men, thief's disgusting way to run a business!
After signing the finance document, they decided I owed more money. I refused and took it to the trading standards as they were trying to rip me off. Nothing but trouble with this company! Jerry, the manager at the Richlee Motor Co Rayleigh branch is a really nasty piece of work, out the phone down on me a number of times, I was only talking to him in a quiet tone but he didn’t like that a woman had more brains than he wanted. Also, emailed the director of the company. He didn’t even bother to respond. Myself and my family will never trade with this company again.
Bought a car from Richlee Motors Rayleigh on 8/05/2019 from Colin Selisko The experience was a credit to Colin and Richlee Motors as we were made to feel comfortable relaxed and special, they couldn't do enough to help us in the purchase of our new motor. Would recommend Richlee Motors to Everyone
Have been very impressed with Richlee Motor Co since purchasing my car from them a month ago. Noticed a scratch on the bodywork, took it in to them and they did a scuff repair for free, dealt with Colin who was extremely helpful.
Richlee Motor Co Ltd is an Independent dealership that is based in Rayleigh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Richlee Motor Co Ltd
Spur Garage London Road
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