Absolutely appalling customer service. I purchased a second-hand 2025 MG S5 EV (not from Richmond MG) and, after just one month, experienced the well-known infotainment fault that leaves the radio stuck on a single station. This started in mid-July. As Richmond MG Portsmouth was my local dealership, I contacted them to arrange an appointment. Availability was difficult, particularly as I needed a courtesy car. My initial appointment was pushed back by two weeks for no apparent reason, and I was eventually booked in for mid-September. I arrived at 8am to drop off my car, only to be told that it had been booked into Guildford rather than Portsmouth and that they could not look at it. The customer service assistant was incredibly rude, adopted a very clear “not my fault” attitude and offered absolutely no apology for their mistake. My car was then booked in for the following week. I made it very clear that I required a courtesy car. I arrived for my appointment, the car was booked in and I had paid for the courtesy car insurance, only to be told that they could not find the keys to the courtesy car. No alternative vehicle was provided, leaving me stranded at the dealership and making me late for work. I was subsequently advised that my car needed a replacement radio module. When I asked how long this would take, I was told they could not say, but when I specifically asked whether it could take a month, I was reassured that it definitely would not take that long. A month later, I am still waiting. I have sent numerous emails, made numerous telephone calls (which go unanswered) and submitted a formal complaint. Despite all of this, I have received absolutely nothing in response. Not even an acknowledgement of my complaint. The original fault is frustrating enough, but the complete lack of communication, accountability and basic customer service has made the experience considerably worse. Mistakes happen, but the way a business handles them says everything about its attitude towards its customers. Richmond Motor Group, please do not respond with your standard “we’re sorry to hear about your experience” message telling me to contact customer services. An extremely disappointing experience, and certainly not the level of customer service I would expect from an MG dealership.

Hello Libby on reception really helpful Callum in sales . Treated me as you would expect to be treated . Explains the vehicle Switches , electrics and all necessary safety measures Our test drive was excellent not rushed . On completion he asked was there anything else I would like to go over No thank you, great service , we when back To his desk did paper work checks , I was offered , finance options, And seat cover treatment I brought the vehicle As it was used car , it had to prepared IE washed in and our and serviced Thank you a satisfied Customer , my next vehicle will be from Richmond Portsmouth Thank you Bill Gillespie Bayon YM 72 LHR

I booked a service for a Saturday. When i booked I asked for a courtesy car, which the person said was fine. Got there today to be told they don’t do courtesy cars on Saturday. Advised them of my booking, told they don’t do courtesy cars on a Saturday. Asked to speak with the manager, told they don’t work on Saturdays. Whatever happened to customer care/service?