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I purchased a new A Class at Mercedes Portsmouth 2 years ago. and it was a good experience only because of the salesman Mez. The rest of the sales staff and management were clueless. Servicing for past 2 years has been OK only because it is free.Unfortunately 3 weeks ago when we had the bad storm the sunshine roof collapsed in on my wife and I and the car was taken to the dealership by Mercedes Me as it was a fault with the roof.The dealership argued that there was a mark on the 5% of the roof and it had to be a insurance job. they did nothing for 4 days but when prompted by my visit I was informed to contact my insurance company. This I did and Marshalls were advised to send photos plus an estimate to the insurance company. The Engineers approved the estimate and sent T&Cs of how and when payment would be forthcoming once the job was completed. The parts were ordered on Germany and the job was advised completed 16 days after the storm. I was then advised that they would not release my car until the bill was paid. They advised that WNS owed them money and they did not have an account with this company so I could have my car. I spoke with Saga Insurance who spoke with the dealership on a number of ocassions during the day to get my car released and processed a BACS payement for them but again they refused to release the car until the payment reached their accountwhich could be a further 3-5 days so I am without my car. This is what they call Customer Service. None of this is my fault but they deem it appropriate to withhold a customers car because his Insurance company use WNS. 1) I will never buy another car from Mercedes 2) I will never use Marshalls immaterial what car again. 3) All People in Portsmouth and surrounding areas should take note that this company and especially this dealership are completely untrustworthy and Have no idea what customer service is.
I purchased a car in December 2020 of which we took away without the spare key and a promise that I would be contacted when the spare key was ready to collect. 10 months later and repeated phone calls and promises that my calls will be returned (not one call has been returned) I am still without the spare key. Frustration has now well and truly set in and I will not be buying a car from this branch again.
Certainly the best customer experience I have ever had from minute one I felt comfortable and relaxed Leah Brice was the lovely woman who I felt with and she really was amazing helping me buy my car and took time out of her day out of work to help me when I was stuck with a few issues I had 10/10 amazing
Served by mo rashid sales adviser, very helpfull and polite young man couldn’t do enough for me it was a pleasure buying a car with him
Fantastic service from this dealer, I was able to take my time and browse, I never felt rushed to buy and the salesman was there when I needed to ask any questions. I'd recommend Ridgeway 100%
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Manufacturers: Sells a variety of makes and models
Marshall Mercedes Benz of Portsmouth
Portsmouth Motor Park Airport Service Road
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