Marshall Mercedes Portsmouth Despite a very sour experience some years ago, I returned to this dealer, as I was travelling a 112 mile round trip to get my vehicle serviced. I live in between 2 MM dealerships and was persuaded to return (2 years ago) for my latest vehicle now 2 years old. I had the vehicle serviced last Thursday asking them to fix an alarm problem and battery issue as I constantly get phone alerts to say battery level critical. On collection I was told everything was sorted. 3 days later we were taking our young granddaughters out for the Sunday, but couldn’t because the car battery was dead. We waited until 3pm for Mercedes Breakdown. My car was then booked in the next Friday to have the Alarm unit and new panel fitted as they said it was causing the drain on my battery. When I collected my car they had damaged the rear bumper (accidents happen and they agreed to sort it)! As I was leaving the dealership I decided to open my panoramic sunroof as it was a very hot day……but where my roof controls were, now had a blank plate in its place????? UNBELIEVABLE…They have fitted the wrong unit so now I have a Sunroof with no controls, how incredibly stupid do you have to be, not to notice? Did they think I wouldn’t notice that a major function and in my case most used piece of my car was now missing? I find it absolutely baffling and impossible to comprehend that a FULLY QUALIFIED MERCEDES TECHNICIAN would do this to my vehicle and treat a customer so appallingly disrespectful. Along with the upheaval of having to go back and forth constantly changing work stuff from vehicle to vehicle, changing the details for residential parking permits etc, all I have had is a sorry! I GENUINELY DIDNT WANT TO WRITE THIS REVIEW BUT MARSHALL MERCEDES NEED TO DO A LOT BETTER THAN THIS.

I purchased a new A Class at Mercedes Portsmouth 2 years ago. and it was a good experience only because of the salesman Mez. The rest of the sales staff and management were clueless. Servicing for past 2 years has been OK only because it is free.Unfortunately 3 weeks ago when we had the bad storm the sunshine roof collapsed in on my wife and I and the car was taken to the dealership by Mercedes Me as it was a fault with the roof.The dealership argued that there was a mark on the 5% of the roof and it had to be a insurance job. they did nothing for 4 days but when prompted by my visit I was informed to contact my insurance company. This I did and Marshalls were advised to send photos plus an estimate to the insurance company. The Engineers approved the estimate and sent T&Cs of how and when payment would be forthcoming once the job was completed. The parts were ordered on Germany and the job was advised completed 16 days after the storm. I was then advised that they would not release my car until the bill was paid. They advised that WNS owed them money and they did not have an account with this company so I could have my car. I spoke with Saga Insurance who spoke with the dealership on a number of ocassions during the day to get my car released and processed a BACS payement for them but again they refused to release the car until the payment reached their accountwhich could be a further 3-5 days so I am without my car. This is what they call Customer Service. None of this is my fault but they deem it appropriate to withhold a customers car because his Insurance company use WNS. 1) I will never buy another car from Mercedes 2) I will never use Marshalls immaterial what car again. 3) All People in Portsmouth and surrounding areas should take note that this company and especially this dealership are completely untrustworthy and Have no idea what customer service is.

I purchased a car in December 2020 of which we took away without the spare key and a promise that I would be contacted when the spare key was ready to collect. 10 months later and repeated phone calls and promises that my calls will be returned (not one call has been returned) I am still without the spare key. Frustration has now well and truly set in and I will not be buying a car from this branch again.

Certainly the best customer experience I have ever had from minute one I felt comfortable and relaxed Leah Brice was the lovely woman who I felt with and she really was amazing helping me buy my car and took time out of her day out of work to help me when I was stuck with a few issues I had 10/10 amazing

Served by mo rashid sales adviser, very helpfull and polite young man couldn’t do enough for me it was a pleasure buying a car with him