Thomas A, July 2025
"Criminals"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
If I could put minus stars I most definitely would. I have never experienced an after care like it. We purchased a BMW 1 series as a second hand purchase, we spoke with Hassan who was nice enough, the car was bought round and straight away the state of the car was terrible, animal hair on the back seat, foot marks on the boot. The worst thing was the fact that after a few days the service lights and the brake pad lights came on. I contacted VW reading to get this sorted, but what I received was the worst customer service I’ve ever received. Not taking any blame, not willing to help me, I live over 3 hours away from this show room and they would not help me any further. I’ve made 2 complaints and both were ignored, 5 months later I’ve still got these lights on my dashboard with no resolution. I would highly recommend staying away from this store, do not deal with Hassan or the manager Mohammed because they don’t give a F*** once the car is out of their possession.
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Gerald M, June 2025
"car sales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
i bought a used volkswagon estate from marshall volkswagon st albans
iwas made to feel completely comfortable a good experience 10 out of 10
thanks to Azmol Uddin
Gerald Marshall
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Isobel, March 2025
"Don’t waste your time …"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolute cowboys do not bother wasting your time with this dealership. As soon as they have your money they couldn’t care less-no after sales no loyalty and complete lies the whole way through. Not sure how they’re still allowed to operate under the VW name. Such a shame as they are great cars just do not buy them from here. Sales execs are rude and not interested and sales managers also only care about making the most money possible and not actually giving you a good service. Please go elsewhere if seriously looking to buy a car.
+1 Found this review helpful
Douglas B, March 2025
"Hidden faults "
3.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Salesman not truthful advisories on MOT no MOT certificate given with excuse all digital (false) all my friends and family got paper MOT certificate just another way to hide faults
+1 Found this review helpful
Norman M, February 2025
"Top Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We purchased a car yesterday from Marshall Reading which we are delighted with. The sales lady Niamh was excellent, she answered all our questions and showed us everything we needed to know about the car. She was knowledgeable, friendly and professional. Nothing was too much trouble for her. We are delighted to give her a 5 star review.
Norman and Sandra Moore
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Alan T, October 2024
"Helpful and efficient salesman"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The sale to us of a nearly new VW Polo last week and yesterday (16th October) was handled by Adil Javed of the Reading branch of Marshall’s. He managed the whole business, including a short test drive, efficiently, courteously and helpfully. He explained matters clearly, and we are very pleased with our purchase.
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Josie, September 2024
"I felt like I was in a badly made comedy"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Used Car Manager, Richard Grose, I don't believe he what customer service is. A rude and aggressive man who shouldn't be allowed to deal with people.
The whole team have zero idea of communication. Ignoring potential and actual customers is, it seems, standard procedure
The car hadn't been cleaned even though I was made to wait while it was supposedly valeted. They missed the dried chips and drink stains over the plastic of the seats or all the other bits of food and dirt.
The outside looked like it had been threatened with a damp cloth, not even cleaned with one. They only had 2-3 days notice of when I would be there so clearly their time management needs work.
The sat nav still isn't working still, some 4 days after purchase, as they forgot to put the card in and still haven't posted it out. So until that arrives we can't use the vehicle for its intended purchase.
The some of the mats from the car are missing even though the advert said they were in the car.
My advice - avoid like the plague!
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Anon, July 2024
"Diabolical service!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Avoid this place! Manager and sales guys are an absolute joke with 0 experience in customer service and lie excessively.
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Frank H, July 2024
"Appalling After Sales "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I wish I had read these reviews before deciding to by a Used VW from Marshalls Reading. They're just interested in the sale and and the after sales is non-existent. Despite purchasing the car in Dec 23 and contacting them numerous times, an issue still remains outstanding - 8 months later!!!!! In fact they don't even reply anymore over something relatively straightforward too.
AND if you do buy from them, DO NOT purchase any extra plans e.g. service plans etc. You'll only be casing like me and be disappointed.
No surprise to read that they're pretty much the worst car dealership in Reading!!
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Alan R, April 2024
"Selling vw shuttle "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jamie the sales person was very good I spoke to him about buying my vw shuttle he give me a good fair price over the phone subject to veiwing and brought it thank you
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