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DO NOT PURCHASE A CAR FROM THIS COMPANY!! My client purchased a car in May which like many other people (see below terrible reviews) the car soon started to show major issues not long after taking it home. The first time he took the car back to the garage he was sent off due to not finding an issue with the car this was a 140 mile trip just to be fobbed off. The second time he called up because the problems worsened riverside car sales made him pay for half of the repairs (legally under the consumer rights act repairs should be paid fully by the garage in first 6 months) this was again a 140 mile round trip. Riverside car sales refused to pay back this money which legally my client should not have paid, they said that because he paid riverside car servicing for the repair it has nothing to do with them! (Even though a quick companies house search proves they are both owned by the same man) My client is a croatian man who does not speak or write very good English, he was unaware of his rights and I believe this is why they charged him for repairs. He wanted me to write this review on his behalf because riverside car sales have stopped responding to his emails. After repairs, the car has failed again. Currently in the process of contacting the finance company to see what they can do, also making a complaint to trading standards regarding the money they refuse to give back for repairs. For anyone that has problems with their cars within the first 30 days you are entitled to a full refund (Consumer rights act 2015) From 30 days to 6 months the garage should be given 1 chance to repair car then if that fails you are entitled to reject the car although the garage will charge you 0.46 for every mile driven since you took ownership.
RCS from Riverside Car Sales in response to DO NOT BUY FROM THIS COMPANY
As you use the car as a TAXI and have done 1000's of miles in the car we will not cover it for free as it is used in a commercial Manor and you did not tell us. we will only help you if you pay.
Big thumbs up to Charlie 👍made the whole thing quick and simple. Even more impressed with my new car now I've had a chance to have a little play with it. As you do. So far so good.😁😁😁
made a enquiry of a car was told will get a call back as service book was missing called everyday and was told will get a call back called today been sold cars been sold no call back was very keen on going to buy the car pure waste of time and let down don't bother wasting your time with this company as it will break your high expectations
Purchased a BMW from riverside cars for my son today. Impressed with the service we received could not have been better, Charlie the salesman was brilliant. Would not hesitate to purchase from this garage again,
This company tried to sell me a car that within 3 days urgently needed a new alternator, slave pulley and fan belt ..they said the car was fine so I took in to 2 independent garages who both said the same the car was in desperate need of repair and they denied this .. lies and lies come from this company be very careful if you decide to buy your car from here it would be money wasted!
Be wary. My experience was a serious breakdown within weeks. Contacted AA warranty. Followed advice to take to nearest AA approved garage as it was in limp mode. Riverside Car Sales flatly refused to accept any responsibility because we couldn't get the car 120 miles to them in limp mode. Upshot is a damaged turbo that had to be replaced and we were informed it had been like it since before we had the vehicle. The drive afterwards confirms this it's now a different car to what we bought. The other thing to watch out for is payment. They wouldn't allow us to pay by debit card and insisted on bank transfer only. We now have no option but to pursue our money through county court.
Charlie from Riverside Car Sales in response to Awful
Hi again Nicola, This is now the 7th review we've seen from you. We await the court paperwork but no claim has been made. Our position remains unchanged - we offered to fix the vehicle free of charge and you insisted it was done at a 3rd party garage and demanded we paid the bill. We are not obliged to pay for work done by someone else.
ive Had lots of cars over the years but this was the most stress free purchase I’ve ever had, the garage literally did everything. All I had to do was sign. Car was in immaculate condition. Fantastic service thank you to Eddie and Charlie who dealt with my sale. Would highly recommend Riverside Car Sales.
I searched for a while for a new Subaru WRX STi after having sold my 15 year old impreza model. I seen that Riverside Car Sales had one going and jumped at the opportunity to purchase it. The staff were brilliant at the time putting the sale through, but when I got home the car seemed to overheat for a few days and then suddenly stopped. So 4 weeks after buying the car it seemed to overheat again, so I emailed Riverside Car Sales and did not get a reply. I visited 2 Subaru garages close by to me and they suggested I contact the garage I bought it from to sort the issue out, which I did again. Still no reply. I had a local garage look at it for me and they told me it could be the Thermostat, so I got them to replace it. Overheating was still happening from a few miles from home, so my father decided to call them. They wanted £140 for a pick up truck to pick the car from my home to their garage for them to look at it. I agreed and the car was picked up (and the pickup driver damaged my bumper in the meantime) and was with them for 6 days. When they called me to let me now that the car was ready, they told me it was just the thermostat that needing replacing. This had already been done 2 weeks before and my bill came to just under £200, keeping in mind I had only had the car 7 weeks. So out of 8 weeks of having the car from purchase, 5 weeks it was off road sat on my drive. So, today I still have ongoing issues with the car. Still overheating, coolant overflowing through the expansion tank and Riverside just don't want to know now that they have had their sale. So this week, it's back in a local Subaru garage and they have told me that whoever sold me the car should have sorted the problem out before I bought it or should have sorted the problem out as soon as I reported it. So, this issue is now going to cost me between £600 - 800 for the work to be carried out.
Charlie from Riverside Car Sales in response to Problems within the first month
Hi Dylan, This complaint was dealt with primarily by ourselves and then by the finance company. Unfortunately in this case, they decided against you and dismissed your claim. This was, in part, due to the fact that you had extensively modified the vehicle. We can only be expected to warrant a vehicle and it's component where they are fitted by the manufacturer and the vehicle operates within it's manufactured limits.
We brought a mini roadster from Riverside Car Sales, it looked a lovely little car, and a reasonable price, the sales staff explained the more you haggle the price down then the repairs ie paint chips, wheel trims etc don’t get repaired, well I wanted the paint chips in the doors and bonnet repaired, wheel trims and small dent in the door repairing and we was happy to pay the asking price. When we collected the car it looked like the majority of the paint chips had been done, wheel trims repaired, the dent in the door was still there. It was a couple of days later that we realised that some of the buttons in the stereo don’t work, now you think this isn’t a big issue until you want to use the hands free or trying to tune the stereo in. We contacted riverside and they stated that it doesn’t come under the warranty, we looked at getting this resolved ourselves and it was going to cost us £1000 to resolve, riverside state that they can’t check all the buttons in a vehicle, well if you are selling a vehicle with hands free you should ensure these features are working. Also they never had the paint work repaired just polished them so they weren’t visible, car has since been washed and all the hidden chips and scratches are now visible, I would not recommend they are just out to get your money!!! Please do not buy a car from here ! They haven’t even answered our review or our complaints . Arthur daily wasn’t this bad.
Charlie from Riverside Car Sales in response to Please do not buy from riverside cars
Hi there, just to respond to this review, so everyone hears both sides. We explained numerous times to you before the sale and upon collection that the dents may not come out completely, but that we would get the professional dent removal company to try their best at no charge to you. As with the radio, we were happy to replace this with a second hand unit for you so that numbers 1 and 6 would work as intended. Unfortunately you insisted that you would only accept a brand new replacement from Mini at over £1000. We feel this to be unreasonable, given that the unit found at £80 would have resolved the issue you described.
Bought a car from Riverside Car Sales, on the day of test drive had a fault light. Fast forward 2 months and 4 visits to get problem fixed, fingers crossed this time it is fixed. Apparently the fault is due to us, after calling and speaking to the managing director, who is threatening, aggressive and try’s to intimidate you, he is fixing our problem out of the goodness of his heart, remember the problem that was there on the test drive!!! This car is still in warranty and they are basically doing me a favour, make of that what you will! . Proceed with caution if using this company.
Charlie from Riverside Car Sales in response to Good cars shame about service
Unfortunately, inflating tyre pressures to over 45 PSI will cause damage to tyre pressure monitoring valves - as it did in this case. We are always happy to help, but no warranty in the world will cover negligence.
Quality used cars by Riverside Car Sales Ltd in Burton upon Trent.
With an extensive range of second hand cars featuring all makes and models, Riverside Car Sales Ltd Ltd can provide the right car at the right price. With so much choice on second hand cars, why go anywhere else? Get the best prices and widest choice on quality used cars in Burton on Trent, contact us today on 01283 541145.
We offer a customer protection pack on every vehicle sold of one hundred and forty nine pounds and ninety nine pence.
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Deals in: 4x4s, Cars, Motorbikes, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1996
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