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Turned to up to look at a car that was for sale at Riverside Car Sales over in Burton on Trent but wasn't allowed to test drive it until I'd decided I wanted to buy it....very strange way of doing things. I was ready to buy with cash but how are you supposed to know if you want to buy a car without test driving?? Obviously I didn't and wouldn't ever go back.
MIS sold me my car. Just wanting money rather than giving a good service, car crammed in so tight you can't move anything or look, took a deposit over the phone but since going and inspecting the vehicle it wasn't for me and then told me me deposit is non refundable. Waste of time and robbed me also. Do not recommend Riverside Car Sales in Burton, please stay away if you dont want to lose money.
Charlie from Riverside Car Sales Burton On Trent in response to YourWorstNightmare
I am sorry that you feel that we 'took your money'. We operate a very transparent reservation fee and deposit scheme. If you put your complaint in writing to the Managing Director, I will make sure he reviews this. All deposits are non-refundable but the MD, at his discretion, may refund deposits in exceptional circumstances.
Called up to book a test drive. When I got to Riverside Car Sales the car was buried at the back of lot. Had to agree a part ex deal on my car before they let me drive. Came back the following day, test drove the car and when I said I had to go away and think about it the dealer had a right go at me for not buying the car on the spot and accused me of wasting his time! Don't know how as I was the only customer there both days I visited them? Never going there again.
Charlie from Riverside Car Sales Burton On Trent in response to billsmith1979
We agree all deals before test driving, so that we are on a level playing field. There is no sense you test driving a vehicle if you aren't happy with a part exchange price. As for the attitude of the salesman, I can only apologise as that is entirely unprofessional.
I bought my vehicle for cash in Sept 2013 but was not offered any discount for no part-exchange. The car had a 'wet-dog' smell which they promised would be rectified before I collected it also they were going to correct a few dents in the bodywork but it was apparent on collection that the smell and the dents were still there. They had the vehicle back to valet it but one year on and the car still smells the same. I've been told from somewhere else the carpets are mouldy underneath. I emailed them with the problem but had no further response from them. I feel like they had my money now they don't want to know!
Charlie from Riverside Car Sales Burton On Trent in response to Unimpressed
If, upon arriving to collect my new vehicle, I noticed that things that had been agreed to had not been done, I certainly wouldn't pay the balance and drive it away.
Extremely helpful with me at Riverside Car Sales in Burton on Trent. The only thing is that I was there for 5 hours because the car was at the workshop which is 10 mins away so they were waiting for a part to come, which wasnt there fault. I had my mother with me in this time and she was diabetic and the salesmen who worked for riverside was so helpful and understanding an got some food for my mum to eat. Very considerate. I am 110 mile away from this dealership in York but i will still go back down when im next looking for a car
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Riverside Car Sales Burton On Trent
Burton On Trent
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