The boss Rob is totally inhumane, arrogant and thrives on your frustration when telling you he is keeping your £500 deposit. They knew we had uncertainties about a car we viewed but assured us we could leave a deposit of £500 and if it wasn't right would get this back. After leaving them late afternoon and after further consideration we contacted them early the following morning and thanked them for their time but stayed we had changed our mind and wanted our deposit back. That's when Rob delighted in telling us that we couldn't have it and he wouldn't budge from this position but delighted in telling us there was nothing we could do. It was evident this was a well practiced formula of getting people to leave deposits and then ripping them off. I'm just glad we didn't get the car cause who knows what could have happened. Don't trust them.

Don't make the mistake of leaving any deposit on any car expect to be dealt with contempt and rudeness from the Manager Rob ,the worst person I've ever dealt with in my life. I lost my deposit 500 pounds after leaving the dealership the previous evening. I called them before 9 the next morning to explain a change of heart initially told send through my card details. In the afternoon Rob told me I'd broke the contract ,that the car was back on sale and I wasn't getting a penny back .I offered to pay the salesmans fee of 250 but that wasn't good enough he wanted it all .He even suggested I owed for the labour and cost of the MOT . AVOiD .

This company has kept my £500 deposit. Nothing on their website says it is non refundable. Apparently they use a company to deal with deposits and again nothing on their website about non refundable. I shall of course be taking them to court

I had a car off Charlie and co,it was out of the 3 months warranty on a 2017 Renault Mégane hatchback,and the timing chain cover developed a leak, Charlie and his father went above and beyond to fix the problem,and it cost me half what any other garage was going to charge,10 out of 10 for the customer service and their mechanics for fixing the fault.

Any issues my car had they sorted before I took collection of it,The car was delivered valeted to a high standard.I was happy with dealing with them too as they were friendly.

Nothing but a positive experience here. From my test drive to purchase, I’ve been super happy. High level of communication, super helpful staff- shout out to Shane who was helpful throughout- and a car I feel safe in. Thanks all at Riverside!

I would like too give a special mention too shane who was absolutely outstanding whilst we were buying our car very friendly bloke & a proper gentleman 10/10 for all the knowledge that was given too us thanks very much Shane you are very much a valuable asset too your company all the very best from Angela becca john all the way from whitehaven west Cumberland

Charlie and Shane are running a Scam, they are selling defective cars, Charlie is full or Arrogance and have a pathetic attitude so does Shane both are compulsive liars and dishonest and untrustworthy. I waited months before I got the car and till date I have not been informed about the problem of the car or the work that was carried out, don’t waste your precious time and hard earned money go and spend it somewhere else.

What can i say about this dealership. Honest, friendly and competitive. This is my fifth car ive purchased from Riverside car sales and they have always been a pleasure to deal with. My latest purchase was dealt with by Eddie and i can only say what a pleasent person to deal with. Nothing was to much and i am more than pleased with the service that i received. I cant recomend this dealership enough. Thankyou so much and i will be back.