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Sold me a car for a lot more than it is actually worth, so many problems have happened with my car within a year and they ain’t even bothered! Emailed and phoned them many times and heard nothing back, awful customer service.. AVOID!
Very helpful and polite when you are buying but not interested when you have a problem and need help, fob you off with contact after sales who are well briefed in not paying for anything favourite phrase is “it’s not covered under the warranty” poorly prepared cars all about the profit and not interested in customer care !!!
Took delivery of a 2011 Range Rover from Rix Motor Company Ltd on 28/04/2021 and dealt with only Scott Campion throughout all the emails Over the next few weeks found timing belt should of been changed 3 years previously ( nothing to do with Rix Motors obviously ) Non existent lower arm bushes which is a major fail on an mot even though it had a new mot from Rix ( they eventually offered to pay for the bushes even though I hadn't followed their protocol for faults which I didn't know about ) I paid for the belt & lower arm bushes myself( garage would not allow car back on the road without bushes being done ) How did it get a new mot with that fault ?? A mystery, but nothing to do with Rix Motors obviously Parking sensors front and back not working ( nothing to do with Rix Motors obviously ) They refused to have the car back within the 30 day period under the Consumer Rights Act 2015 even though the car is still faulty ( parking sensors ) Next time I buy a car I will do the following: Do not part exchange, sell it yourself unless you are happy with the equivalent of we buy any car etc. They only made around 6k profit on mine DO see the car in person and spend as many hours as it takes to test everything works exactly as it should or walk away ! DO look at the service book and if a lot of entries hand written with no stamp or signature, walk away ! DO NOT expect any consumer rights you have to be honoured and you will not generally be disappointed ! Do not believe that because it is at the top end of the price it will be better ! Top man Scott and please use the money from the bushes to buy yourself a pat on the back !
great customer service will be back again.
Sold a car and advised it had required spec that wasn’t on the car and dealership wouldn’t rectify mistake even though I’m disabled and require that functionality
Bought a car online. Paid whole money through a bank. Jamie took 2 days delaying the process asking for every piece of paper refusing to give a car. When after 2 days all has been agreed and I have arrived at rix showroom I has been told that for some reason it has been cancelled. Jamie and whole rix company really do not value customers so my advice would be to look somewhere else
I bought a audi a5 of rix motors and justed over a year later the car is at over 10 thousand pound in repairs nothing was rix motors faults didn't know the car had piston trouble had engine rebuild after 2 months of having the car new brakes water pump would not buy a car off this company I've justed been left with a big debt really been ripped off by a garage selling cars with problems
Bought the car had problems with it told me they had fixed it but still broke now there saying 6 months old now can't touch it.....but been pandemic for 14 weeks disgraceful after sales is disgusting don't even ring you back....buy else where be warned
We paid £15.500 for a Mercedes 18 months ago .we only had the car 3 months when l had to get the brakes and discs changed on the front .then l had to buy two new tyres .then the battery kept going flat .l. was given a 2year parts and aslabour warranty. but they said l wasn't covered for any electrical problems .finally l tried to get rid of it.l was offered £6.900 off two dealers.. my advice DONT GO NEAR THEM .
Would highly recommend rix motors.very helpful and friendly staff.Offered tea,coffee and even dinner while at the garage.would definitely buy from there again.
Rix Motor Company is a used car dealership that is based in Warrington, Cheshire.
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Manufacturers: Sells a variety of makes and models
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