Beware! Rix Motor Company denies customers’ legal rights The Consumer Rights Act 2015 requires that second hand cars sold by dealerships are fit for purpose, as described and of satisfactory quality. If they are not, the Act gives customers 30 days to reject the vehicle and be refunded. I bought a car from Rix Motor company and within four days the coolant reservoir was empty. When coolant was refilled the level continually decreased. I went back to Rix and they said the car needed a new water pump. However, when they replaced the water pump the problem wasn’t solved. I have many dated photographs documenting the declining engine coolant level. Because the car remained seriously flawed I told Rix Motor Company I was rejecting it as is my right under the Consumer Rights Act 2015 and would require the refund that Act entitles people to. They have denied my legal right and will not take the car back. They have also alleged that the declining coolant level is due to my having travelled 2000 miles since the Sept 9th 2023 purchase and/or ‘driver error’. I wonder what type of driver error would cause coolant to drain so quickly?! The suggestion is, of course, ridiculous. By denying my legal rights Rix Motor Company has left me with no option but to undergo the cost and delay involved in taking them to court while the car lies unused. This is a very difficult and stressful situation to be in. I have written this review to warn other people. I wouldn’t want anyone else to go through the same difficulty, cost and stress. For your own good, please avoid Rix Motor Company.

We looked at a couple of Jaguar XKR at Rix Motors, and Norman was on hand to help us, getting each car out and talking through the various vehicles on display. After settling on our car of choice, we noticed a slight mark on the centre console which Norman assured us would be resolved. Having agreed deposits and part-ex, all of which handled without any undue pressure, we went for a test drive and agreed to purchase the vehicle. Collected the car the day after, communication was great throughout, and Norman is a credit to the company - and the centre console was repaired so well you wouldn't have ever known. Handover of car was great, and really impressed with Rix Motors and would definitely recommend, five star service, thanks for all your help, Mike & Jo.

I expressed interest in a luxury vehicle and was asked to pay a refundable holding fee of £500 pending my inspection and test drive of the vehicle on the weekend as the dealership is located 4 and a half hours away from my home by road. Following my initial enquiries into the vehicle, usual checks HPI, MOT etc, I decided to withdraw my interest and I communicated this to the dealership immediately, by the start of the following business day. I requested a refund of my refundable holding deposit and the dealership has refused. This conduct is very unethical and I cannot recommend this dealership.

Just got my bmw 318i estate from rix what a super car to buy a car the staff are very helpful in ever way thanks to becky and the owners they treated me with respect and the service is at high level many thanks from david and Allison

So I went back for the 2nd time for another car as the one I had bought the year before was great I wanted an upgrade and got a great Nissan xtrail Mike the old geezer was great becky fantastic to it was a long day but they looked after me no pressure sales so guys thank you all each and everyone who helped me

I purchased a Nissan Juke 2 weeks ago from Rix Motors all well upto now very happy with my little car. A big thank you to Kyle for making the purchase stress free and easy . Kyle made sure that all the little jobs that were promised to be done were done 100% .We would definately recommend Rix Motors and would definately buy from here again in the future

I purchased my car from Rix motors i received the best service possible from all the staff but especially Henry who was amazing and also mike who asssisted in my purchase .It is by far the best company i have bought a car from in 18 years of doing so .

Just bought my 6th car from these guys! As per all my other purchases it has been a seamless experience. Every car I buy from these guys I get the same experience. No pressure, Great banter and awesome coffeeee!!!! See you in the future for my next car guys!!!!!!!!!!!!! I can not wait!!!!!!!!!!

This is the second time I've been to rix first time two years ago I put review back how perfect it was even with a little problem with the car it was sorted and paid for by rix perfect thank you WOW how times have changed got mercedes 27 thousand drove it home start stop not working this was on the Saturday on the Monday car struggled to start went to my local garage and was told it need a new battery called James batterham who got a price for a new one but my garage could better it by 10 pounds was told get it done fantastic Then the garage told me rix is not paying called James batterham again then he said I didn't get authorisation WHAT I couldn't believe it Then he said he give me 200 pounds and the bill was 335 pounds This man was rude to my wife trying to tell us there was things wrong with my car that I traded in wow this person James butterham changed from being so very nice until the car was Sold to me Contacting the finance company Friday as I have been told to to make a complaint to them Mr rix surley this can't be right only had the new car two days Going to put a review on google