AVOID no matter how desperate! Please AVOID at ALL costs no matter how desperate you are for a car. We entered a finance agreement over 7 years for a 5year old car with approx 42000 miles in 2019(can't remember exact date). Total repayable £12000. The car was great for the 10 months, then started to loose power while driving. Very scary while on the motorway and the whole family is in the car. We took it to our local garage and was told we needed an oil change so we paid £150 for this. We notified rix motors and also Ford. We was told its quite normal for an ecoboost engine. The car drove OK for a while after but we noticed it was worse when the weather was hot. Rix said its not their problem. We took it back to the local garage when it started making a huge, unhealthy noise. We was told it must be the engine but nothing on the diagnostics were showing up. The only way to be sure would be to strip the engine.. We asked the finance company oodle for advice and was told we had to get an independent inspection report. We paid another £200 for this and was told the same as the local garage. £3500 for a new engine. Bearing in mind the milage now is at 54000 miles. We have only drove 12000 miles in 2 years. We still owe approx. £7000 over the next 5 years for a car that needs £3500 repairs before it can be driven again. Obviously if we could afford this, we would of just bought a car outright. Rix has had the final statement 'has nothing to do with us, they have had the car over 6 month'. We basically bought a ticking time bomb and are stuck with a non running car and a huge debt. Christmas is cancelled this year, sleep well cowboys x

I have dealt with Kyle on several occasions and find he goes the extra mile. Great cars and great service.

Want to say a big thank you to Mr rix himself an Scott an team. Great people to deal with. really go out there way to help you even the after care service is impeccable. This is now our second vehicle we've had an scot has delt with us for the 2 of them he really goes out of his way to help you.would highly recommend this company to anyone. Part exchange deals are unbelievable .

Sold me a car for a lot more than it is actually worth, so many problems have happened with my car within a year and they ain’t even bothered! Emailed and phoned them many times and heard nothing back, awful customer service.. AVOID!

Very helpful and polite when you are buying but not interested when you have a problem and need help, fob you off with contact after sales who are well briefed in not paying for anything favourite phrase is “it’s not covered under the warranty” poorly prepared cars all about the profit and not interested in customer care !!!

Took delivery of a 2011 Range Rover from Rix Motor Company Ltd on 28/04/2021 and dealt with only Scott Campion throughout all the emails Over the next few weeks found timing belt should of been changed 3 years previously ( nothing to do with Rix Motors obviously ) Non existent lower arm bushes which is a major fail on an mot even though it had a new mot from Rix ( they eventually offered to pay for the bushes even though I hadn't followed their protocol for faults which I didn't know about ) I paid for the belt & lower arm bushes myself( garage would not allow car back on the road without bushes being done ) How did it get a new mot with that fault ?? A mystery, but nothing to do with Rix Motors obviously Parking sensors front and back not working ( nothing to do with Rix Motors obviously ) They refused to have the car back within the 30 day period under the Consumer Rights Act 2015 even though the car is still faulty ( parking sensors ) Next time I buy a car I will do the following: Do not part exchange, sell it yourself unless you are happy with the equivalent of we buy any car etc. They only made around 6k profit on mine DO see the car in person and spend as many hours as it takes to test everything works exactly as it should or walk away ! DO look at the service book and if a lot of entries hand written with no stamp or signature, walk away ! DO NOT expect any consumer rights you have to be honoured and you will not generally be disappointed ! Do not believe that because it is at the top end of the price it will be better ! Top man Scott and please use the money from the bushes to buy yourself a pat on the back !

great customer service will be back again.

Sold a car and advised it had required spec that wasn’t on the car and dealership wouldn’t rectify mistake even though I’m disabled and require that functionality

Bought a car online. Paid whole money through a bank. Jamie took 2 days delaying the process asking for every piece of paper refusing to give a car. When after 2 days all has been agreed and I have arrived at rix showroom I has been told that for some reason it has been cancelled. Jamie and whole rix company really do not value customers so my advice would be to look somewhere else

I bought a audi a5 of rix motors and justed over a year later the car is at over 10 thousand pound in repairs nothing was rix motors faults didn't know the car had piston trouble had engine rebuild after 2 months of having the car new brakes water pump would not buy a car off this company I've justed been left with a big debt really been ripped off by a garage selling cars with problems