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17 reviews from our car dealer reviews community
Leave a review for Robins & Day Peugeot Edgware
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17 reviews from our car dealer reviews community

Leave a review for Robins & Day Peugeot Edgware
Leave a review
"Stellantis & you edgware "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Best costumer service very helpful and efficient. Answer all my question went beyond to make sure i got delivery before Xmas holidays. Thanks you Felix and thank you Stellantis & you.

"Thanking Dave Hawkins "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can't thank Dave enough for his help and support for me to look and choose a car , made to feel very comfortable and under no pressure to buy :) I am now a proud owner of a beautiful 2008 Peugeot, thankyou Dave

"WILL MY CAR EVER ARRIVE"
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I ordered a car through the motability scheme in April 2022 was told i would have it in June that didn’t happen got an email to say its been delayed but i will have it in August didn’t happen only to be told again that its not arriving till October got an another email yesterday to saying. Due to the current situation of the country at the moment I will be in contact with you later than expected. That means no car is arriving in October once again how disgusting is that for the motability service but I should have read the reviews first before dealing with this company not one decent review then I really have no hope of getting this car.

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"warranty work"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Still waiting for a front camera to be supplied under warranty - told it could take up to 3 months to resolve. Asked for compensation - you can imagine the response. Will not be paying my final instalment under contract hire - lets see what their response is now !

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"Complete Shambles "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a new Vauxhall. Charged £120 for Roadside Assistance which was included within Vauxhall Care Plan and my £250 deposit was not taken off final payment. Eventually got these overcharges refunded. Getting through on the phone is impossible and they do not respond to emails. The only way I could get to speak to anyone was via their Accounts department. Other Robins and Day dealerships are great but Edgware is a nightmare and should be avoided at all costs

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"Find another dealer!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've had my vehicle serviced twice here and it's failed its MOT weeks later. Customer service is a joke, your call goes to the call centre and they can never find anyone available to speak to, messages are never returned.

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"Untrust worthy. "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don't buy any finance deal which includes attractive insurances. The Just Add Fuel is an absolute scam. After your finance ends expect a potential 4 figure arrears no one explains is due when your finance ends.

"Just don't go there, not ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My relationship with Robins & Day Edgware was short. I booked a test drive at an appointed time, travelled about an hour to get there and 2 minutes before I arrived, while sitting outside in heavy traffic, the dealer called to say the car had been sold. No apology, no nothing. So we went in anyway to be met by an officious, unhelpful prick so we left immediately. Just don't touch this dealer with a barge-pole. The poor reviews here are perfectly justified. The other branches of Robins & Day I have dealt with have been great, courteous and helpful. NOT THIS ONE

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"Avoid this dealership . "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a nearly new Peugeot 2008 on 12th March 2020. After we left the showroom we found the sat nav was faulty , as the dealership was closing we returned the vehicle following morning. After doing a check they said it was either a loose connection or faulty wiring loom . We left the vehicle with them until 24th March. The problem hadn’t been resolved and the showroom was going into COVID lockdown . We had booked the car on the ferry to Ireland that night so had to take it . They told us that it wouldn’t be any problem to bring it to a Peugeot dealer in Ireland to get it sorted . We did not receive any assistance from them even the customer care number they gave me was for spare parts . When we were test driving the car we asked if it had been used as a rental , we were told no that it would have been a company staff car . However I found paper work stating the car had been prepared for a rental company . The salesman was Mark Martin. We were sold extended warranty which is not valid outside the uk even though We had told them the car was being exported to Ireland . On another visit to London I was told by Mark Brown that their engineer had been in touch with the Peugeot dealership in Ireland that I had taken the car to ( and had it for 12 weeks ) . To try and resolve the problem , Once again this was lies , there never was a conversation. It was only when we got “ Resolver” a Martin Lewis company involved that the issue was taken up by head office. We finally got the car sorted in January 2021 . Mark Brown has refused to give us compensation as he said we hadn’t given them the opportunity to repair the problem. I’d have thought that having the vehicle for 12 days in their workshop immediately after purchasing it would have been long enough. Once you have purchased the vehicle they no longer have any time for you . The number of phone calls where they were not available their failure to answer any e-mails was very frustrating . If anyone has the misfortune of having the same dealings I’ve had with them , contact “ Resolver” and ask for the matter to be dealt with Ms Donna Penman @peugeotuk. Thomas O’ Dwyer

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"Avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a booking for service at 9am today 22nd of March. I've left the car and the agent advised me that it would be ready by lunch time and that they will give me a call. I have waited until 2pm but nobody called,however I called myself to see if the car was ready for collection . They told me that they haven't start working on it( that after 5 hours) and that will be ready by 4pm. At 4:20 they called me to say that they don’t have time to do it anymore and if I choose to leave it overnight or collect it without any service done on it. I was on the Uber 40 min later when he called me again to say that they can TRY to do it until 6.I advised that I was 5 min away and we will discuss there. When I have arrived the explanation from a young lady (forgot the name) was that a particular guy that was working on service site had to go in the reception site to hep as they were really busy. This it’s absolutely outrageous as they kept my car for the whole day WITHOUT doing any work on it, no options given as to try to solve the problem somehow. I also want to mention that the booking was made 2 weeks prior as they said they didn’t had aany other available dates. Customer service it's just a joke,the explanation was ridiculous ,they haven’t come up with any other solution.I am absolutely disappointed about the customer service and how they treat customers at Robins&Day Edgware Branch. I will never again use their services .

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Dealership Information

Robins & Day Peugeot Edgware is an Franchise dealership that is based in Edgware. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews2.1 out of 5 stars — Rated Poor
Excellent
4
Very Good
0
Average
1
Poor
4
Terrible
8

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  • Contact Information

    Address

    Robins & Day Peugeot Edgware
    360/366 High Street
    Edgware
    Greater London
    HA8 7EE

    Get in touch

    020 8731 1000
    https://www.robinsandday.co.uk/peugeot-edgware

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    Dealership Statistics

    23%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Robins & Day Peugeot Edgware

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