27% Reviews
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54% Recommend
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22 reviews from our car dealer reviews community
Leave a review for Roger Hotchkiss Car Sales
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22 reviews from our car dealer reviews community

Leave a review for Roger Hotchkiss Car Sales
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"Exceptional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Drove over 3 hours to purchase from this showroom. I was so pleased that I did. Fantastic service and felt confident buying from them, Very patient whilst I test drove and sorted insurance. Thanks again.

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"Excellent Service !!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very Pleased with the Service i got from Roger Hotchkiss .From Start to Finish the sales man Darren could not have been more Helpful ......I came away with a brilliant car of which Iam extremely happy with .

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"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From having the worst experience possible in buying a used car from another dealer (returning it for a refund eventually) to finding Roger Hotchkiss car sales , The complete opposite. A fantastic experience in buying a car is an understatement. Nothing was too much bother . I had the pleasure of dealing with a couple of members of the team and both were very understanding and approachable . They insisted I waited for the vehicle , a few days longer to address a couple of issues , again nothing too much bother . Fantastic all round experience and definitely will be recommending and calling back when and if needed . Thanks guys

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"Don’t buy from this garage"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve been tried to get a nice car for myself for a long time and I’ve found a nice car at this garage, but the problem it was the personal and the salesman who said the car is perfect and they lied to me. I’ve had the car for nearly 4 months but every 3-4 weeks I was at the garage with the major problems but for then it was nothing. They said to me every time “the car is fixed” but they never did something on it. The car stayed at the garage every time a week. I’ve been trying to find out at 3 different garages what’s wrong with the car and all of them said the same problems but the salesman and he’s mechanics couldn’t hear or seen anything. Strange no?? I’ve been given back the car and I will never buy again from this dealer and I will tell everyone to don’t waist the time and money on something which isn’t worth it.

Neil from Roger Hotchkiss Car Sales in response to Don’t buy from this garage

Thank you for your rather curious review. I think the gist of it is that we are liars and the car had multiple faults which we failed to address? The truth of the matter was that were VERY happy to refund the car and get it re-motd (it went straight through) and prepped for another owner who purchased the car in April ‘22. She has been happy with it ever since (It’s now late August). To be clear - the car was fault free and your review is damaging and unfair. We take pride in preparing our cars for sale and bend over backwards for all of our lovely customers to deliver second hand cars that are as good as they can be.

"Great personal service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car in early November 2020, in late December the alternator failed. My car was collected promptly, and a new one fitted under warranty. Yesterday, I had a problem with my tyres,, the service given by the workshop was wonderful, again polite and efficient. I brought my first car from Roger more than 30 years ago, my 3 nieces all brought from Roger over the years, and were very impressed with the service and quality. It is refreshing to find a garage still trading after all these years, still giving the same great customer service. I can't reccomend highly enough!

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"Good service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 2006 Fiesta in September 2018, the dealer was helpful and laid back, even encouraging me to look elsewhere before coming to a decision and they kindly knocked a little off the advertised price. Unfortunately the clutch went after less than a 1000 miles, probably because I was a new driver and was riding the clutch in rush hour traffic! The team promptly replaced the clutch free of charge. The car has sailed through two MOTs with only one advisory on the August 2020 MOT. I will definitely go back to Roger Hotchkiss in future.

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"Great service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Roger Hotchkiss in February 2020. A couple of weeks later, while I was driving, I heard a rattling noise which became louder and louder. I returned to my place of work to park the car as I didn't want to risk the long drive home. I was about to phone the AA when I thought I would give Roger Hotchkiss Garage a ring to see what they would say. To my great relief, I was told immediately that they would pick it up and fix it first thing in the morning free of charge. The car was collected, fixed and returned to me within 2 days as promised and I have not had a problem with it since. FYI - it was just a loose bolt (probably knocked loose by one of the many speed-bumps in the area).

"Never agian"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The head went on car Neil said I only pay 300 when it came to pay at the garage Neil told the lad who own it that I got to pay it all £475 pounds thanks Neil

Neil Welch from Roger Hotchkiss Car Sales in response to Never agian

You’re absolutely right, you did have a head gasket fault on your vehicle when it was well out of the stipulated warranty period. You had a quote from your local garage of around £700 to rectify the fault. We stepped in to help and I (Neil) said we would find you somebody who would complete for job for around half that price. The final bill was £475. In these unfortunate situations we would normally offer an ameliorative goodwill payment. However, after two of my staff having been subjected to abusive phone calls from you, you using foul language and you slamming the phone down on us during the period the car was in for repair, I decided withdraw the offer of extra help. Rest assured, your “Never again” summation is a mutually agreeable outcome here.

"Great service friendly staff! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn’t be happier with the car we purchased from Roger Hotchkiss. The Young Salesman Was very helpful and not to forward at all if anything I liked there very relaxed approach with no pressure sales technique. Just simply left to view and check car over ourselves! Would definitely be coming back to buy our next car from here!

Roger Hotchkiss from Roger Hotchkiss Car Sales in response to Great service friendly staff!

Thank you for your lovely comments. We hope to see you again in the future.

"Disappointed "
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We part exchanged our car at Roger Hotchkiss Car Sales. 12 weeks later we still had not received any documentation of being new owners. We were expect this to be all completed as they advised that they will send off all documentation. Today we received a speeding fine for the car we part exchanged back in November 2018. Seems they are consistent with failing to complete and send off paper work associated with car sales.

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Dealership Information

Roger Hotchkiss Car Sales is an Independent dealership that is based in Shrewsbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
22 reviews3.5 out of 5 stars — Rated Average
Excellent
13
Very Good
0
Average
2
Poor
1
Terrible
6

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  • Contact Information

    Address

    Roger Hotchkiss Car Sales
    Shrewsbury Road
    Shrewsbury
    Shropshire
    SY4 3AL

    Get in touch

    01939 290351
    http://www.rogerhotchkisscarsales.co.uk

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    Dealership Statistics

    54%
    Would recommend this dealer to family and friends
    27%
    Percent of reviews responded to by this dealer

    Additional Information About Roger Hotchkiss Car Sales

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