I purchased a car a few months ago from Rogers of Brock and could not be happier with my purchase, thank you

Respond to this review

Just collected my second car from Rogers of Brock and received the usual great service. Thanks guys

Respond to this review

Well worth the long journey to collect my new car from Rogers of Brock, car was better than described thanks.

Respond to this review

We recently purchased a BMW X3 from Rogers of Brock and in all honesty blown away by service! We arrived on the bank holiday Monday around half an hour before they were due to close, on site staff didn’t rush us in any way, valued our car for a trade in, moved the car we were viewing for a test drive and in general made us feel at ease before being told to take the car for a good test drive! We returned 20 minutes later and again not hassled in any way. A deal was sorted with Adam and we arranged to collect our new car on the following Friday with no hitches.

Respond to this review

Took delivery of a range rover vogue (2006) on 27th January. Told car would come with a pre delivery inspection and a 12 month warranty. Within 5 weeks the alternator failed - huge job but luckily the warranty company paid out but only for 2.5 hours labour as their computer said that is all it should take! don't take a landrover specialists word for it so it cost us £97. The day after we collected it the rear brakes seized and needed new discs, pads and calipers - this time warranty wouldn't pay. Garage not interested despite the pads being down to the metal so were obviously bad when we took delivery! within 5 days it broke down again requiring recovery back to the landrover specialist to be told there was no fuel in the tank - the sender units had failed and this time warranty would not have anything to do with it. Contacted the dealer who advised me he wanted to speak to his mechanic. Got a call back to say there was a quick modification that could be done! spoke to the mechanic myself and after I explained exactly what had happened he confirmed that replacement sender units and sensors were required - again a massive labour job and the cost was £595. Car needed £1460 worth of repairs in the 10 weeks we have owned it. Dealer did agreed to pay half the cost with the warranty company which was decent of them under the circumstances. However, lost all faith in this car paid £10900 for it. Traded it in at the weekend as I cannot risk going anywhere in it - lost £4000 in 3 months but a hit Im prepared to take for piece of mind. Wish I had never found this garage and that I had read the reviews before going. When speaking with Adam he said 'unfortunately these cars do fail and I have one myself which is always needing some work' no use to me and not something that was pointed out when I was buying it. Save yourself the hassle and money - go elsewhere. The warranty is not all it appears and most of the time won't cover the cost of repairs - especially as everything on a range rover is labour intensive and there computer tells them how long a job should take!

Reviewer has confirmed their email address

Respond to this review

Rang up query whether a car that I had seen was still in stock/ available for test drive. After asking which car I was enquiring about, he asked for my age. As soon as he learned that I was 18 he giggled and hung up. Absolutely appalling.

Respond to this review

So I have written reviews on various sites about rogers of brock, because I feel everyone should know what a disgrace they are. I bought my vehicle from them in April 2017, after 2 weeks the car broke down as the radiator had a hole in. After 3 months it stopped working all together as it needs a new engine. Rogers of Brock claim the vehicle I purchased was fit for purpose, because it has done over 6000 miles...and clearly I must be stupid for not realising after 3 months of purchasing a vehicle I should expect to pay over £3000 to fix the vehicle. Absolute joke. My vehicle has been described as Black Death...which isn't great. What also is not great is the fact they will not do anything about it, not a thing. Oh wait, that's not entirely correct, they did offer for their recommended mechanic to have a look at it for me...the one that passed it as roadworthy. Not only that, the vehicle can't be driven, and I live over 100 miles away...as you can imagine, they were not offering to pay for that to be towed. I advise if you are looking to buy a vehicle here, to go literally anywhere else in the world. You'd be better off even buying a stolen car, at least you would know that it work.

Respond to this review

Roger's of Brock are just like any other used car dealership - In some cases you'll get a little gem (and at a good price!) and sometimes you'll buy a lemon which somebody wanted shot of because it needed a whole bunch of expensive work done on it. In my case, I bought something which was in between the two; My 06 plate Discovery 3 has a stack of receipts for thousands of pounds worth of work which has been done recently (EGR valves, new injectors, new compressors) and I checked it thoroughly. I found some faults (3 new tyres needed, driver's mirror repaired with silicone, replace cover for cigarette lighter and a headlight out) which they promised to do... DON'T TRUST THEIR REPAIR SHOP! The repair on the mirror basically consisted of cutting away the silicone, and the cigarette lighter cover was just bodged. I missed the fact that the heated screen only had about 10% of the bars working, the thrust bearing was making a noise, the stereo didn't play CDs and the parking sensors only worked intermittently. The warranty has taken care of the parking sensors, and thrust bearing (which is fine, and what it's there for!) and the garage took care of the stereo but I was a little annoyed by the garage's response to the heated screen. The car was sold as having a heated screen, but when I pointed out to them that it didn't work, they said it was too expensive to replace and politely told me to go away. Other than those issues, everything's good. So, in summary: Know what you're buying. Just like all used car dealers, there are some lemons on their forecourt, and they won't do a great job of fixing them. Be prepared to walk away, and thoroughly check everything.

Reviewer has confirmed their email address

Respond to this review

I am very pleased with the Jaguar car I recently bought from Rogers of Brock. I will not hesitate to recommend them to anyone. Thank you for great service. Michael Atkinson.

Respond to this review