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WAS INTERESTED IN BUYING A BMW Z4 FROM ''ROGERS OF BROCK'' SO I PHONED THE GARAGE EXPLAINING I WAS OVER 100 MILES AWAY BUT WAS PREPARED TO TRAVEL TO BUY THE CAR IF IT WAS AS DESCRIBED, AND ASKED IF I WOULD BE ABLE TO DRIVE IT AWAY THE SAME DAY. ON FIRST INSPECTION ALL SEEMED FINE, SO I AGREED TO BUY, THEN REALIZED THERE WAS ONLY ONE KEY FOR THE CAR, THE PRICE FOR A REPLACEMENT? £150..THE GARAGE KINDLY AGREED TO GO HALVES !!! SO AFTER A FEW WORDS I DECLINED AND WALKED AWAY. HOWEVER AFTER 30 MINS OR SO DECIDED I WOULD STILL HAVE THE CAR AS I HAD TRAVELLED SO FAR, SO RANG THEM BACK AND AGREED TO BUY. THEY SAID GIVE US 2 HOURS TO GET THE CAR MOT'D BUT IT WOULD BE FINE AS IT HAD JUST BEEN SERVICED, WENT BACK TO FIND CAR HAD FAILED MOT AS IT NEEDED REAR TYRES AND EVERYWHERE WAS SHUT SO WAS NOT ABLE TO GET THE MOT.... I GOT NO APOLOGIES FOR THEM WASTING MY TIME .. NOTHING, SO AGAIN I WALKED AWAY DISGUSTED, OUT OF POCKET FOR DIESEL AND HAVING WASTED A FULL DAY. WHY SAY TO CUSTOMERS THE CAR WILL BE FINE TO DRIVE AWAY THE SAME DAY IF THEY ARE NOT 100% SURE IT WILL BE AND SURELY IT IS BASIC COMMON SENSE TO MAKE SURE A CAR IS ROAD LEGAL BEFORE ALLOWING POTENTIAL BUYERS TO TEST DRIVE ???? I CONSIDER MYSELF TO HAVE HAD A LUCKY ESCAPE FROM THIS GARAGE ESPECIALLY AFTER READING SOME OF THE HORROR STORIES ON THIS SITE. **I THOUGHT THE DAYS OF CAR DEALERS LIKE THIS WERE LONG GONE BUT CLEARLY NOT !!!! ** STAY CLEAR IS MY ADVISE, AND MANY OTHERS AGREE ACCORDING TO THE REVIEWS !!!!!!!!!!!!!!
Staff from Rogers Of Brock in response to SHOCKING CUSTOMER SERVICE
I'm sorry to hear that you feel this way but we have been in business for over 30 years and get a lot of repeat business from our customers. We like all of our vehicles to leave our site in a safe and roadworthy state. It was a Saturday afternoon and the customer was told as long as the vehicle passed an MOT then it could leave the premises. The BMW Z4 in question did go for an MOT and failed on 2 tyres and as it was the weekend we were unable to get the tyres that day. After reducing the vehicle a further £200 on the internet the customer rang again still interested in the Z4 but we couldn't give a further reduction, he was not happy and abruptly hung up the phone!! I'm sorry but safety is our first priority!
IAN MUSGRAVE in response to SHOCKING CUSTOMER SERVICE
ITS A SHAME SAFETY WAS NOT A PRIORITY BEFORE IT WAS PUT ON THE FORECOURT AND CUSTOMERS WERE ALLOWED A TEST DRIVE !!!
Purchased 2 cars from Adam BMW I series and a dodge nitro at the same time found Adam to be very professional and an excellent deal was completed definitely use them again. Bryan Hurst from the Wirral.
Drove over 3 hours to collect a car which had several serious un-mentioned faults and was not in a roadworthy condition. Did not complete the purchase and would not think of using this company again due to the sheer negligence of the whole experience. Would not recommend at all!!!!!!! Avoid at all costs!!!!!
DO NOT BUY FROM THIS COMPANY!!!!!! Bought a 5 series BMW, paid cash, came with a 12 month warranty. Within a few weeks the stereo kept cutting out, until the whole car shut down and wouldn't even start. After having to abandon it at the side of the road, they refused to repair it because it would cost too much money for them!!!! I had to arrange for a tow truck to return the car to Rogers of Brock, and threaten them with legal proceedings to get my money back. Absolutely disgusting customer service BUYER BEWARE!!!!!!
On 16th February this year I paid £8,495 for a Land Rover Discovery 3, unfortunately with cash borrowed from a good friend, with a supposedly full 12 months warranty. I explained to the garage that I wanted a car I could have complete confidence in and that would not keep breaking down on me. They assured me this car was just what I was looking for. On the way home from purchasing it the compressor failed, something else also failed but am not sure what it was. It was sent back the next day via Greenflag for repairs and also replace a reversing light bulb that was not working, despite having an MOT the day I bought it!! On 16th March the bonnet kept flapping when driving, they found one of the cables was wrongly routed and had worn the catch out - this was replaced, paid for by the garage I purchased it from. On the way to have this done all the warning lights came on - it was discovered one of the two egr valves had failed - the garage again paid for the parts but refused to pay for the labour nor having to put it on the computer to find out what the problem was. Over £100 out of pocket so far. This was replaced the following week, 23rd March. The following day I towed my caravan 40 miles when it broke down on a very busy M56 motorway. This was towed to Deeside 4x4 who say the clutch has burnt out - I have been towing since 1980 so know how to tow and have never had a burnt out clutch before!!! The garage tried to say it was the fault of towing a caravan - a 350 ton(??) car which was designed for towing!!! It also has a split crossover pipe which was only visible when the gearbox was removed Both the warranty company, who I paid £500 for their gold cover, are refusing to pay anything, saying they don't cover burnt out clutches, nor any pipes,etc and the garage are also saying the same, so basically, on top of the £1000 I've spent on extras, I've for a £9.500 car which is useless, stuck in a garage workshop, which needs £2,031 to repair, which I don't have the money for, having spent every penny on a useless piece of junk!!! Have spoke to the Legal Team at the Camping and Caravanning Club and have sent them an email demanding my money back and listing all the faults accusing them of being in breach of consumer rights act of 2015 sections 9 and 10 - I've only done 300 miles and towed 40 miles in the thing!!! The Legal Team say the garage knows it's at fault because of paying for all the other problems on it. Will keep you informed of proceedings but in the meantime I have no transport so that's the end of my caravanning until something is sorted - and yes I am more than happy to name and shame - they are Rogers of Brock near Preston, Lancs.
Reviewer has confirmed their email address
ggmad in response to ggmad
Here is the reply I received from them today after them receiving my registered letter this morning... Avoid this garage, there is no customer care, and all their claims of how fabulous they are, how they will find you your perfect vehicle with a 12 month warranty are a pack of lies. Dear Mrs Gatti, We are of course concerned at the contents of your letter and we take any complaint from a customer extremely seriously. Our policy is to consider each situation on it’s individual circumstances and to take independent legal advice as to the company’s obligation. In this situation given the nature of your complaints I instructed a barrister who is completely independent and impartial to advise us as to whether we have any obligation to you in respect of the defects which you refer to. I am advised that the relevant statutory provisions are indeed sections 9 and 10 of the Consumer Protection Act of 2015 and that you will bear the burden of proving that at the time of sale, and not at the present time, the goods were not of satisfactory quality. The fact that you have traveled 300 miles would not be consistent with such an allegation. Moreover, you refer to the clutch on the vehicle as being “burnt out” which would be inconsistent with the clutch being defective at the time of sale. It would appear that the way in which the clutch has been in the period since it was purchased is likely to have been causative of any defect which has developed. We regret therefore that we are not able to offer you any further repairs to the vehicle or to refund the purchase price. It is of course a matter entirely for you as to what steps you take hereafter however if you elect to institute proceedings they will be defended. We are advised that your claim has no merit whatsoever in law and we are therefore unable to make any offer to you. We stress that this is not a decision based on our interpretation of your entitlement but on a wholly independent opinion as to the merits of your claim. Regards Peter Hope On behalf of Rogers of Brock Claughton Garage Garstang Road Claughton on Brock Preston PR3 0GA Tel: 01995 641200 Web: www.rogersofbrockpreston.co.uk -------------------------------------------------------------------------------- From: Ggmad@aol.com
I have recently purchased a vehicle from Adam at Rogers of Brock and he sorted a great deal for me! Absolute gent! And thanks for the free tank of fuel!
Helpful members of staff, no pressure sales would highly recommend Rogers of Brock, this is the 2nd car I've purchased from them and will be going back to Rogers of Brock for my third, thanks again.
Bought a Hyundai Santa Fe in January 2015. Supposed to be serviced yet coolant system almost empty when I took it to a garage within a few weeks. In addition the oil filter was completely rotten so doubt whether this was changed either. Within two months paid £700 for a new clutch, the GOLD warranty covering "just about everything" was useless. Never trust this dealer and assume the warranty is going to be a complete waste of time.
Buyer beware!! I bought a car from here August 2014, there was a warning light on which Adam Chadwick said was a seatbelt sensor. It turned out to be indicating defective airbags! Took the car to be washed after a couple of weeks and the paint starting coming off one panel. 2 repair shops said it was due to a previous dodgy paint job. Adam said it was vandalism and someone had put a chemical on my car. Caused me a lot of concern. After a lot of investigating it did turn out to indeed be a result of a dodgy paint job. Then the ABS failed. The computer in the car had so many faults, it had to be replaced and took over a month to fix. Then the tyre sensors started coming on when the tyres were absolutely fine.which slowed the car down and made a simple journey impossible. I also had noticed a smell when I . Was driving the car on a long journey. Ait turned out to be the handbrake cable trapped and could have caught fire at anytime (words of mechanic, not me!) You are probably wondering how long I had the car for all this to happen...the answer is 4 months!! I am now in contact with training standards. I did contact Adam Chadwick directly but his response was that I had lied and fabricated issues, which was ridiculous as garages give you receipts!!
to call Police if we didn't leave his office. Trading Standards at Preston Informed AK11999411 Refers. I do not know if this business is good for Vehicle Finance Deals but certainly not Part Exchange Deals. My greatest concern is if this type of practice is being conducted against elderly and vulnerable customers who do not possess sufficient vehicle knowledge and means of challenging these behaviours.
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