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I have had nothing but problems with the car that Adam sold me and now with £4000 worth of repairs after 6 months of owning it and it being in the garage 4 times they are refusing to cover it under warranty. Discracefulnservicenwiukd not recommend buying from them at all
Reviewer has confirmed their email address
Rogers of Brock from Rogers Of Brock in response to Do not buy a car from this garage
Hi Karen Thank you for taking the time to leave your review You purchased your vehicle 9 months ago, yet you have not emailed or contacted us regarding any faults in that time until this week. I have also contacted the warranty company, they have also confirmed they haven't had any correspondence from you within 9 months The fault you have incurred is a DPF issue which is a servicable item and is usually down to how the vehicle is driven and used. We issued you the warranty booklet on the day of collection and explained the cover, we also explained how modern diesels will need regular long runs to keep the DPF clean. You have driven the vehicle for 9 months prior to this week with no faults you have made us aware of.
I've bought many cars from many dealers over the years, but these guys at Rogers Of Brook cone highly recommended. Very trustworthy, you get piece of mind with the warranty, the place it's self clean and efficient, and they do what they say they will do, which does not always happen at car dealerships. I would buy from them again without hesitation....
I travelled from Swindon which is over 4hours on a train on Saturdays 22nd of April. I rang the garage while on the way I told them a wasn’t going to get there till about four there reply was (I need to be gone by 15:45) if you look at the website it clearly shows there open till 5pm I ended up staying in a hotel till the next morning I arrived at the garage to collect my car at 11am I was greeted by Adam and was giving the keys. Looking over the car I was shocked, disappointed, gutted is just a few words I’d use for this experience, I travelled so far with my two children thinking i was getting a nice clean tidy motor for me and my boys but this was far from it. The wheels on the car were scratch, the interior was horrendous, didn’t even look like it was validated and in such a poor condition this car was costing me almost £13000. The travel cost me over £300 And when I asked about the money I’ve spent on getting there he replied we can’t help you with that. Be careful when dealing with this garage
Reviewer has confirmed their email address
Rogers of Brock from Rogers Of Brock in response to Gutted with the result
Apologies you were unhappy with your experience. Firstly I must clarify whilst I had to personally leave early, there was still 2 other members of staff on site, You had arranged to collect the car early Saturday afternoon yet rang at 1.10pm to say you were catching the 1.30pm train which was a 4 hour journey + 30 minutes to our garage meaning you would have arrived at 6pm!! It was explained prior to purchase that as it was a 10 year old car done 111,000 miles it would have marks on, it would be impossible for it not to have any. It was also specifically mentioned that the wheels did have some kerb marks. We offered to touch up the wheels and re-valet it for you so, can only apologise once again if we failed to meet your expectations.
I highly recommend Rogers of Brock if you're in the market for a new car, they are very helpful and nice to deal with. They also have a great range of stock. I have purchased a few cars from here now and each time they have been fantastic. I have already told all my family and friends to go here if they need a new car.
Reviewer has confirmed their email address
James Donald in response to Definitely recommend these guys
is this a real or paid for review?
Spot on dealership - really easy to deal with and so friendly. Usually this sort of purchase is daunting and stressful, but the dealer handled everything very well, and helped me sort everything out, he put my mind at rest and really took away the hassle! The car is perfect, I'm so happy with it and definitely enjoying driving.
Reviewer has confirmed their email address
I recently purchased a car from Rogers of Brock and I have to say the experience was superb. The friendly, helpful staff conducted the transaction smoothly and professionally. They sorted out the paperwork and it was all sorted in a few days, a first class experience all round. Thanks guys
Reviewer has confirmed their email address
I recently bought a lovely new car from Rogers of Brock. It’s a fantastic car and was great value for money in my eyes, its exactly what I was looking for. The service I received was very good and I wouldn't have any hesitation to recommend to others.
Reviewer has confirmed their email address
Great service from start to finish. From choosing a car to actually picking it up after buying the advice was sound and my needs felt listened to. Highly recommended.
Reviewer has confirmed their email address
Car is running brilliant, been on few long journeys and been such a comfortable drive. They were totally professional from when I first visited, nothing was too much trouble, and I was not harassed by pushy salesmen. I would highly recommend this company, they are worth a visit. Thank you once again
Reviewer has confirmed their email address
We recently bought a car from Rogers of Brock. From start to finish the deal was seamless and fair. The service and information were excellent, no pushy selling here just efficient, friendly and professional. We will make this our first point of call when changing our cars in the future. Highly recommend
Reviewer has confirmed their email address
Reputations are earned over time not bought overnight, anyone can build a fancy website and make empty promises. At Rogers of Brock we aim to give you a warm Lancashire welcome, put you at ease and provide a stress free, honest car buying experience with no pushy salesmen and no gimmicky add-ons.
Established in 1982 and on the same site and same ownership ever since, Rogers of Brock are one of Lancashire's largest independent used car retailers. Initially operating as a franchised Renault dealership, the business grew throughout the 1980s adding Hyundai to the fold toward the end of the decade. Moving forwards to the end of the 1990s amid the growing commercialisation of car retailing the decision was taken to concentrate on supplying high quality used cars prepared to the same high standards one would expect from an authorised main dealer. This decision has seen Rogers of Brock grow from strength to strength with satisfied customers from all over the UK, our reputation speaks for itself with a large proportion of our used car sales being to repeat customers and from recommendations.
At our site just north of Preston near to the market town of Garstang, nestled between the A6 and the Lancaster Canal we have up to 100 used cars on display, all hand-picked by our team of expert buyers. As you would expect all our cars are HPI Clear, MOT'd and Serviced where applicable, undergo a 140 point pre-delivery inspection, professional valet and come with a 12 Months UK Wide Comprehensive Used Car Warranty which can be extended a further 24 months if required.
If you are visiting us from outside the local area why not make a day of it, we are located close to Barton Grange Garden Centre where you can try your hand at Crazy Golf, Curling or even visit the restaurant and visit the cinema, Rogers of Brock are only a few hundred feet away at the side of the Shell Garage.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1982
| Excellent | 42 | |
| Very Good | 2 | |
| Average | 1 | |
| Poor | 0 | |
| Terrible | 6 |
Rogers Of Brock
Claughton Garage Garstang Road
Preston
Lancashire
PR3 0GA
| Mon | 09.30 - 17.00 |
| Tue | 09.30 - 17.00 |
| Wed | 09.30 - 17.00 |
| Thu | 09.30 - 17.00 |
| Fri | 09.30 - 17.00 |
| Sat | 09.30 - 17.00 |
| Sun | 11.00 - 16.00 |
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