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8 reviews from our car dealer reviews community
Leave a review for Route One Car Sales
Leave a review

8 reviews from our car dealer reviews community

Leave a review for Route One Car Sales
Leave a review
"VERY ABUSIVE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Left a deposit at 4.50pm with the intention to travel down (90miles away) to view the following day. I was unable to make the journey as I was unexpectedly needed for work that day and as I was unsure of when I would be available to make the journey, I text messaged before 8am the following morning to explain the situation and ask if he could refund my deposit. He told me that wouldn't as he had lost a sale of the vehicle as he had turned away interested buyers that afternoon, but I didn't speak to him until 4.50pm, so obviously a lie. I called him and he wouldn't even listen to me when I was trying to explain my situation, repeatedly talking over me and when I said that I found his attitude very strange he called me a c**t. If he'd taken the time to listen, I was going to say that if he could refund me, I would get in touch when I was able to make the journey to view the vehicle as I was still interested in it and in the mean time he wouldn't be holding it for me if he had another buyer. I've never come across such abuse from a business owner before and wouldn't dream of speaking to a customer in that way, I've been self employed for over 30 years. DO NOT LEAVE A DEPOSIT WITH THIS DEALER WITHOUT SEEING THE VEHICLE. I wouldn't touch him with a barge pole and other reviews seem to agree with this sentiment!

Daryl in response to VERY ABUSIVE

Thanks for the review. I think I will avoid this garage. It’s so hard to know a good garage from a bad one.

"Vehicle sold with exsiting faults"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a superb looking Ford Ranger in metallic Copper Red for the purpose of towing my horsebox in August 2019 from this dealer. It was advertised with full service history and booklet stamped accordingly, however, after purchase vehicle it transpired that vehicle had did not have the original engine but certainly not advertised as such, together with numerous faults including the engine management light under dash was covered by masking tape hiding the fact that the warning light was permanently illuminated. Other numerous other faults made the vehicle not fit for purpose and resulted in the vehicle spending the majority of the time either in my local service garage or back with the dealer trying to sort issues out. 6 months after purchase and after considerable negotiation with the dealer the Assurance Company who manage the RAC warranty however not a 82 point checked warranty, Citisens Advise and Trading Standards together with legal advise before persuing Court Action I eventually received a refund for the vehicle This has been by far the worst personal experience in buying a vehicle and would certainly not recommend.

Lindsay Rex-dyke in response to Vehicle sold with exsiting faults

After 6 months of hassle with legal advice and no vehicle full refund provided by Route One Car Sales

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"Don’t trust them "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a wildtrak truck from route one car sales in January. The side foot plate was damaged and the dealer told us it was on order. We bought this truck, since we also found one electric mirror broken. We were told when the footplate was in he would post to us. This never happened and we’ve had no communication from the dealer. We would not recommend these false promised dealers!

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"Dodgy dealers"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had to take Route One Car Sales to county court, subsequently to the High Court for the writ to be enforced! Dont deal with these people... Rogues!! On the plus side, to anyone thats been or being ripped off, they had to pay the High Court officers huge fees bet that stung!!

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"Repulse"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Saab 93 , They took my old Saab in part exchange with no problem. I got a very good deal and very pleased. This company is a traditional car sales business and the owner was helpful and courteous . The car is working perfectly with all extras working too. Very nearly the perfect purchase I give this company 9 out of 10 with a little more attention to detail i would have given 10 out of 10.

"not happy"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased a vehicle from them for 8.5k, so not cheap. had it seven days and developed a fault with the battery warning system. phoned them up and was told " oh well you got the warranty . phoned RAC cant go to main dealer as they don't pay there parts or labour prices, they suggested halford as they are RAC approved. Halfords don't want to know as its a poss wiring fault. had to take my car to another garage, and a week and a half later still havnt got a fixed car. his attitude stinks and RAC warranty is just toilet paper

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"quick and easy"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from Route One Car Sales back in September and had no problems at all, the sale was done and dusted quickly, I paid them the money and I picked the car up, very easy.

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"route one car sales customer"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall everything went ok, the car is driving well and that's the important part. I was disappointed to find the car was advertised with heated seats and working air con, neither of which were true.

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Dealership Information

Route One Car Sales is an Independent dealership that is based in Cranbrook. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
8 reviews2.4 out of 5 stars — Rated Poor
Excellent
1
Very Good
2
Average
1
Poor
1
Terrible
3

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  • Contact Information

    Address

    Route One Car Sales
    Iden Green Farm
    Cranbrook
    Kent
    TN17 2PA

    Get in touch

    07778 933216
    https://www.routeonecarsales.co.uk/

    Opening times

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Route One Car Sales

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