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13 reviews from our car dealer reviews community
Leave a review for RRG Toyota Bury
Leave a review

13 reviews from our car dealer reviews community

Leave a review for RRG Toyota Bury
Leave a review
"Customer service severely lacking"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

On the day of collection (Monday) was informed all was ready. I collected my car and headed home after a very brief introduction to the car and controls. I was informed I would be given a call on Wednesday to ensure all was satisfactory. 3 Wednesdays have now been and gone, no call. Maybe they don't have a phone? Oh yes they do. The salesman interupted our conversation and took 3 calls on his mobile whilst he was briefing me on the car. I was given lots of information on Mercedes and how easy they were to steal unlike Toyota. Why didn't this dealership know about WB 853 ? Why was the car not modified pre sale? On calling to ask about this I was advised to get GAP insurance! The service book isn't up to date. I was advised to drive a 90 minutes round trip to have it stamped and updated. The car mats were missing, again drive 90 minutes and you can have them. Why were they not in and ready on day of collection? Great pre collection checks! Obviously once RRG Bury has your hard earned cash, they care not!

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+0 Found this review helpful
"My new car!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just picked up my new Toyota XEdge staff were kind and professional as always. :) Thank you Daryl as always for your professionalism and care ! As the saying goes...I'll be back :)

"Rip off dealership"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was sold a Hyundai Tucson and i presumed i am buying a car from a reputable dealer, was never given a chance to test drive, they took advantage of my age and my disability .it had a steering problem and failed to rectify it, even after test drive, they would acknowledge the fault, The manager came out who was extremely Rude person and did not want to know about anything, I did a mistake by giving them cash deposit, what a big mistake, they refused deposit payment by credit card, use your deposit with credit card, at leat you can get your deposit back. Now I am stuck with a 19k vehicle with additional cost of 4,500. I tried to return the car next day but all I came was rude manager and other people saying i siged and it cannot be returned. I tried to get it fixed uner their warranty and was ignored. The warranty is not worth the paper its written on. According to my experience, please find another dealer.

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"Dishonest del boy dealers "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just your typical dishonest del boy type dealers, do not take your car into them for repair as they cause more problems than they solve and couldn't care less about it, just bunch of bully boy salesmen who treat customers like rubbish

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really pleased with new car and Lauren was very helpful

"New Car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have dealt with RRG Bury for about 20 years for my Toyota Cars. I have always found them very pleasant, helpful and willing to please. I would recommend them to anyone. The Sales Person I have always dealt with is called Daryl Chadwick and I would not have anyone but Daryl to deal with, he goes out of his way and always keeps you updated when you have ordered a car with the delivery of it.

"New car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

RRG Bury Very satisfied with all aspects of the sale and purchase of our New Toyota Hybrid, excellent service from Talib and Lewis both are very professional 10 out 10 for both of them, Mrs S Follis.

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"Excellent experience as usual"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have bought about 6 new vehicles from RRG Bury . Never had a bad experience from buying new cars to using the service department. Everyone has a smile for us . Lewis,Kayleigh in sales and Amy and Damien all excellent to deal with . Ps not forgetting the lad in finance dept . Thank you

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"Rude, insulting manager"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had a simple question after purchasing a RAV4 and were put straight through to the manager, Anthony as our usual salesman Chris said it was not his field. Usually customer service at RRG Bury has been great over the years. Unfortunately, Anthony spoke to us like we were a waste of his time and an inconvenience to him. The moment we were put through he was rude, aggressive in tone, frustrated, unprofessional and disrespectful. Maybe he didn't understand the question, maybe he thought we were complaining, maybe he had a bad day. Whatever the reason, there is no excuse to speak to us the way he did. I asked if he could email the explanation over as we didn't appreciate his tone, he refused and then insulted me. This is sadly why I need to leave the review. It was just a simple explanation needed and such a let down to be spoken to so badly after years of using this branch. Under no circumstance should a customer be spoken to like that. In the end, Chris (the salesman we usually deal with) was able to answer the question. Although the question was answered, nobody at RRG reached out with an apology. Anthony is the manager and represents RRG Toyota Bury, the after-sales attitude we received unfortunately means we'll be taking our business elsewhere in future. It is a shame I've felt the need to leave this review but I hope it can be valuable feedback so this doesn't happen to anyone else.

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+4 Found this review helpful
"GOOD SERVICE AGAIN"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Considering the circumstances of the pandemic.I can only praise Talib Hussein for his work under such difficult times in selling me another Toyota.

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Dealership Information

RRG Toyota Bury is an Franchise dealership that is based in Bury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews3.5 out of 5 stars — Rated Very Good
Excellent
8
Very Good
0
Average
1
Poor
1
Terrible
3

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  • Contact Information

    Address

    RRG Toyota Bury
    Bolton Road
    Bury
    Greater Manchester
    BL8 2NP

    Get in touch

    0161 765 2165
    https://www.rrg-group.com/toyota/dealerships/bury/

    Opening times

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    Dealership Statistics

    61%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About RRG Toyota Bury

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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