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We had a simple question after purchasing a RAV4 and were put straight through to the manager, Anthony as our usual salesman Chris said it was not his field. Usually customer service at RRG Bury has been great over the years. Unfortunately, Anthony spoke to us like we were a waste of his time and an inconvenience to him. The moment we were put through he was rude, aggressive in tone, frustrated, unprofessional and disrespectful. Maybe he didn't understand the question, maybe he thought we were complaining, maybe he had a bad day. Whatever the reason, there is no excuse to speak to us the way he did. I asked if he could email the explanation over as we didn't appreciate his tone, he refused and then insulted me. This is sadly why I need to leave the review. It was just a simple explanation needed and such a let down to be spoken to so badly after years of using this branch. Under no circumstance should a customer be spoken to like that. In the end, Chris (the salesman we usually deal with) was able to answer the question. Although the question was answered, nobody at RRG reached out with an apology. Anthony is the manager and represents RRG Toyota Bury, the after-sales attitude we received unfortunately means we'll be taking our business elsewhere in future. It is a shame I've felt the need to leave this review but I hope it can be valuable feedback so this doesn't happen to anyone else.
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Considering the circumstances of the pandemic.I can only praise Talib Hussein for his work under such difficult times in selling me another Toyota.
100% recomend this place , lewis in sales was so helpful and meet all our needs , great service
Disgraceful 3 year old car had never ever been serviced. They was selling it as a good used example but when I asked about Service History it didn't have any so in 3 years 28000 miles. It had never any services at all. I would totally avoid this Dealership and Tony the Manager. Lewis was an awful Salesman. Just Avoid
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Manufacturers: Sells a variety of makes and models
RRG Toyota Bury
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