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5 reviews from our car dealer reviews community
Leave a review for RRG Toyota Bury
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5 reviews from our car dealer reviews community

Leave a review for RRG Toyota Bury
Leave a review
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"Rude, insulting manager"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had a simple question after purchasing a RAV4 and were put straight through to the manager, Anthony as our usual salesman Chris said it was not his field. Usually customer service at RRG Bury has been great over the years. Unfortunately, Anthony spoke to us like we were a waste of his time and an inconvenience to him. The moment we were put through he was rude, aggressive in tone, frustrated, unprofessional and disrespectful. Maybe he didn't understand the question, maybe he thought we were complaining, maybe he had a bad day. Whatever the reason, there is no excuse to speak to us the way he did. I asked if he could email the explanation over as we didn't appreciate his tone, he refused and then insulted me. This is sadly why I need to leave the review. It was just a simple explanation needed and such a let down to be spoken to so badly after years of using this branch. Under no circumstance should a customer be spoken to like that. In the end, Chris (the salesman we usually deal with) was able to answer the question. Although the question was answered, nobody at RRG reached out with an apology. Anthony is the manager and represents RRG Toyota Bury, the after-sales attitude we received unfortunately means we'll be taking our business elsewhere in future. It is a shame I've felt the need to leave this review but I hope it can be valuable feedback so this doesn't happen to anyone else.

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+2 Found this review helpful
"GOOD SERVICE AGAIN"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Considering the circumstances of the pandemic.I can only praise Talib Hussein for his work under such difficult times in selling me another Toyota.

"Excellent service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

100% recomend this place , lewis in sales was so helpful and meet all our needs , great service

"Onetimer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Disgraceful 3 year old car had never ever been serviced. They was selling it as a good used example but when I asked about Service History it didn't have any so in 3 years 28000 miles. It had never any services at all. I would totally avoid this Dealership and Tony the Manager. Lewis was an awful Salesman. Just Avoid

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"Mahriclibery"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

100 percent recommend anyone to go to RRG Group Bury. They were really helpful and good to deal with, im really happy with my Vauxhall Corsa, i will be going back when i need a new car

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Dealership Information

RRG Toyota Bury is an Franchise dealership that is based in Bury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews3.3 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
0
Poor
0
Terrible
2

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Contact Information

Address

RRG Toyota Bury
Bolton Road
Bury
Greater Manchester
BL8 2NP

Get in touch

0161 765 2165
https://www.rrg-group.com/toyota/dealerships/bury/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

60%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About RRG Toyota Bury

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