I’ve searched for a brand new car to fulfill my needs in a 4x4 that can tow my new caravan however, Ryders admitted they couldn’t supply and they pointed me to a used Santa Fe with AWD. Bought the car then after just days I noticed a few issues appearing so, I contacted Emma, manager of service and after care. They didn’t seem interested but did my car a cursory inspection. The rear suspension is so bouncy that the supplying caravan dealer would not let me take our new caravan away until the shocks on the car had been fixed. They said, “no car should bounce like this, it’s unsafe to hitch it to a caravan. Emma still to this day will not acknowledge that my Santa Fe has an issue. Plus, just weeks after picking up my car, it’s dropped its coolant. This car had supposedly been checked by Hyundai trained technicians for safety and quality purposes. I asked for a copy of the inspection criteria and, the actual inspection carried out on my car. They refused both. I’ve bought many cars from franchised dealers. This is, by far, the worst car buying experience of my 48 years motoring. Never will I trust a Hyundai dealer again to provide my family with a replacement vehicle. Absolutely and totally unprofessional and not trustworthy to supply any car. If I could choose 0 stars I would because they are not worthy of even one star.

Once again the whole process from start to finish was a absolute breeze. Simon was excellent will definitely be going back in the future.

Steven was very polite and helpful and friendly he went through the whole process with me and explained everything in detail thankyou im very happy with my new purchase

My wife an I called into Ryders 3 weeks ago to look at the new Santa Fei, When we got there one guy was eating his lunch another watching videos on YouTube and another just shuffling paper. After 5 minutes of standing there waiting for help we went and asked somebody in the office, we were given the keys of the car and simply told to drop them at reception when we are done. We then went in to ask about the car much to the disgust of the fella watching videos on his work computer and told not to bother as we couldn't get one until December due to stock issues. At that point we simply left as the service was shocking, zero customers in the showroom, 3 sales people and not one could be bothered to talk to us. We then called Hyundai in Stockport who told us we could get the top range vehicle we wanted by June. 2 hours later it was sorted, car ordered and now waiting for delivery. I would recommend anybody looking for a car not to attend this dealership as they are unprofessional, rude and simply arrogant.

Disgusting behaviour from Phil wynn couldn't even start the car I was test driving key for battery was dead I had to tell him he had no clue offered me £3000 less than what my car was worth in part ex went another hyundai dealer and got a far better deal and picking the new car up a day after speaking to them ryders can only get the car in 3 months rubbish stay away

Rude and arrogant staff. More interested in meeting sales targets than customers. Sorted a deal for me, went to pay deposit and they'd pre registered the car to hit target so the car was now classed as 2nd hand and couldn't to CLH anymore. Not bothered in the slightest. Weird phone conversation with Terry mostly silence at the end of the line from him. Steer well clear! Genuine review.

I WITNESSED THE MOST INCREADIBLY INSULTING AND RUDE BEHAVIOUR BY A MEMBER OF STAFF FROM RYDERS. I APPROACHED THEM TO ASK ABOUT A TUCSON HYBRID. I MISTAKENLY WENT TO THE BRANCH AND WAS TOLD THAT NO ONE COULD DEAL WITH ME BECAUSE OF COVID19. HOWEVER, IF I STOOD OUTSIDE AND PHONED IN THAT WOULD BE ACCEPTABLE. I REMARKED HOW UTTERLY DAFT THAT SOUNDED BUT AGREED AS WE ALL HAVE TO ABIDE BY THE RULES. AS I TURNED TO LEAVE A TALL GENTLEMAN APPROACHED AND WITHOUT INTRODUCING HIMSELF TOLD ME "IF YOU DON'T LIKE IT THERE ARE OTHER PLACES YOU GO" STARTLED I SAID"I BEG YOUR PARDON" AND WAS THEN TOLD YOU HEARD NOW - OFF" I TURNED TO LEAVE AND SCREWED UP THE TELEPHONE NUMBER AND SAID "I WILL" AND LEFT. I WAS PURSUED OUTSIDE BY THE GENTLEMAN WHO CONTINUED TO BERATE ME BY SAYING "WERE YOU BORN SUCH A PRICK "? I TURNED TO FACE HIM AND ASKED " WHERE IS THE MANAGER" AND TO MY AMAZEMENT HE SAID " I AM THE MANAGER!!!!!!!" SO GENERAL PUBLIC BEWARE THIS IS HOW YOU COULD GET TREATED AT RYDERS OF WARRINGTON WHEN YOU ATTEMPT TO SPEND £30,000 PLUS. I WENT THERE IN GOOD FAITH .. I APOLOGIES FOR NOT KNOWING THE RULES ...I HAVE BEEN EDUCATED AND NOW UNDERSTAND THAT I WILL NEVER...EVER.. VISIT THIS COMPANY AGAIN. IN MY HUMBLE OPINION HYUNDAI MAY WISH TO LOOK A LITTLE DEEPER AT THIS BRANCH AND ITS CUSTOMER SERVICE, FROM THE TOP DOWN.

Terrible. I found an online personal contract hire deal and called Ryders of Warrington to verify it was still valid and to ask some other questions. They confirmed it was and they requested I came in to get the ball rolling. I drove 50 miles through traffic to get to Warrington, had to wait half an hour to see someone and then unbelievably was told the price had now gone up by over £40 a month!! Simply appalling by Ryders of Warrington.