16% Reviews
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83% Recommend
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24 reviews from our car dealer reviews community
Leave a review for Sarah Cox Cars

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24 reviews from our car dealer reviews community

Leave a review for Sarah Cox Cars
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"Awful after sales customer service"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Within a week of buying the car, I unfortunately encountered serious issues. When I called Sarah Cox cars, they insisted that it wasn't their problem and I should contact the AA since it was under warranty for 3 months with them. The AA told me that the problem wasn't covered by the warranty, and I ended up having to spend £500 within weeks of purchasing a car. Not to mention put up with the incredible arrogance and rudeness at Sarah Cox. Avoid.

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Daniel from Sarah Cox Cars in response to Awful after sales customer service

Hi Elliot, if you can explain yourself more that would be great as looking through our records we havnt sold a car to someone called Elliot in the last 5 months. We are never ever rude to anyone of our customers as our reviews show. (I have never spoke to you and I deal with all complaints) We never pass the book on problems either and I would never tell you to contact the aa as we have never used the aa we have used the RAC for over 10 years so as I would greatly accept your negative review if I thought it was genuine and I wouldn't apologise but from the above I strongly contest you have left a genuine review Daniel Sarah cox cars

"A Merc"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Merc November 2016............& happy with the Service.

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+1 Found this review helpful
"Avoid"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wholly unproffessional, didn't inform me that I was not first in line. Be careful of reviews, very misleading, thought this was a quality company.

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Daniel from Sarah Cox Cars in response to Avoid

Hi Ian, looking at your email address it was myself exchanging emails with yourself regarding a Volvo v40 we had for sale with 12 months mot for £994. You made a appointment to see the car in which I explained to you if the car sells beforehand I would email you before 14.30 on the day of travelling as you asked me too (therefore you understood the car could sell beforehand) Unfortunately for yourself the car did sell and I let you know well in advance of this. Cars under £1000 sell extremely quickly. I'm sorry and deeply saddened that because of this you feel the need to give such a 1 star and 'avoid' review.

"Uncomplicated and Professional "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a fiat panda from Sarah Cox cars and the process was easy and uncomplicated. I would recommend them and the quality of the cars they sell. I will continue to check their braid range of stock for any future purchases that I have given my recent experience.

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+6 Found this review helpful
"Dismal customer service"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Shockingly poor customer service/sales experience. Pure lack of communication and took weeks to receive any replies.

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"Brilliant"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mini from here back in August, The car was clean and in lovely condition and it was a very good price. I have had issues with the car and the dealership refereed me to the garage straight away but unfortunately the garage have been very slow and keep changing their storey. They have had the car for 3 weeks now. However, I am really happy with the service from the dealership and I would recommend them.

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+2 Found this review helpful

Samantha pharoah in response to Brilliant

I would like to state that I bought this mini and this review has been wrote without my permission. Sarah Cox have been outstanding and friendly from the moment I bought my mini. Due to no fault of theirs we had a problem with the repair garage that had an unfortunate fire, so we had to wait a while before we got our car back from them. Sarah Cox deserves 5 stars from ourselves and would highly recommend them.

"Kevin"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a great dealership! Friendly and genuine staff who have provided superb after sales service for me when some work needed to be done on my Land Rover Freelander. I live in the West Midlands but thanks to the service I received from Daniel, Mark and Everton, I would be willing to travel back here to buy my next car in a few years time without hesitation.

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+2 Found this review helpful
"Swallow Sidecar Company"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

An excellent car buying experience. A couple of issues with the S-type Jag I purchased but these were painlessly resolved by Sarah Cox Cars, (thank you, Daniel!) I have recommended them to friends and family and I do so to you. Kick off your shoes and relax; these are the good guys!

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+0 Found this review helpful
"Ros"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Evoque Dynamic manual 2014. My dream car since 2011, but way out of my reach to buy brand new. this year I finally had £30k (at a stretch) and searched for months for a low mileage, pristine preowned model. I viewed overpriced cars at LR dealers in swanky showrooms who would not drop their prices or offer me a fair p/x for my car. I'd seen an advert for a fairly priced, low mileage model but was extremely hesitant about spending this amount of money, buying from a general car sales garage, that was some distance from me, as thought i wouldn't have the same warranties, security and after sales service. But In the absence of anything else available on the market, i thought OK, i'll just go and have a look, check it out.... Well, i fell in love with the car at first sight, i was left alone to check it over thoroughly, I was then given the keys and told 'take it out' on my own WOW! obviously nothing to hide here. and on top of that, i was offered a very fair p/x on mine. so i bought it, picked it up the following week. There is no hard copy Service Book for land rover now, it's all 'online' so it wasn't until i received the log book back from DVLA that i discovered the car was well overdue a service. My heart sank! I needn't have worried. I contacted Daniel, who responded immediately, apologised for the oversight, told me to book it into my local dealer and he would pay the bill (in excess of £600). He was true to his word and paid the garage directly. I cannot recommend this garage highly enough, wholly trustworthy, no pressure to buy. The cars sell themselves, high quality stock at sensible non-inflated prices. If you want to pay more - go to a main dealer, they are more than happy to charge you a premium price for the same specification of car. 1 month on = all good:) Yes - I would buy another car from here, no hesitation. Thank you PS - I'm a woman, not that it should make any difference, but in some garages it does! PPS - it doesn't matter if your budget is 3K or 30K, it's your hard earned money that you cannot afford to lose, and you need to know that you are buying from someone you can trust.

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+1 Found this review helpful
"Hayden"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After looking for the last two months for a 'low millage, one owner' 350 E coupe, I extended my search from 60 miles to 80 on Autotrader; finding my perfect car at Sarah Cox Cars. After a quick internet search and finding only good reviews, I made the trip to Lowdham; the car was in fantastic condition, like new and after a test drive did not hesitate in making the purchase. The sales team were great, no pushy sales techniques just a straight forward up front transaction. I have been driving the car a week now and am extremely pleased with the purchase; for the condition of the car and low millage I don't think I could find a car to match for the same price. All round good experience and I would not hesitate in using Sarah Cox Cars again.

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Dealership Information

Sarah Cox Cars is a used car dealership that is based in Nottingham. This a family run business that has over 40 years combined experience.

If anyone has had an experience at this dealership then please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews4.4 out of 5 stars — Rated Very Good
Excellent
19
Very Good
2
Average
1
Poor
2
Terrible
0

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Contact Information

Address

Sarah Cox Cars
The Showroom @ Epperstone Bypass Garage
Epperstone Bypass
Lowdham
Nottingham
Nottinghamshire
NG14 7BZ

Get in touch

0115 9665273
http://www.sarahcoxcars.co.uk

Opening times

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Dealership Statistics

83%
Would recommend this dealer to family and friends
87%
Thought the dealer was knowledgeable and helpful
80%
Thought issues were resolved quickly and easily
16%
Percent of reviews responded to by this dealer

Additional Information About Sarah Cox Cars

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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