Shaun Mullen from Save On Used Cars in response to Bmw

Dear Paul, Unfortunately the message did not get passed on initially, however when it eventually did we contacted you immediately and swiftly arranged diagnostic and remedial action where required. The fault would not have been visual at time of sale, as your auto electrician noted, as such we would not have been aware that their was a leak present that was corroding the suspension ecu. Happily we have both replaced the aforementioned ecu, but also stripped the inside of the BMW, located the leak and repaired - ensuring it does not happen again, with the BMW ready for collection. Apologies for the initial issue with regards to getting the message through to the right person, however gladly once it did we ensured swift action was taken. I will look to ensure improvements through the communication chain internally going forward Paul. Speak soon, and thank you for your custom. Shaun

Mr Shaun Mullen from Save On Used Cars in response to Great experience

Thank you Derek, I dealt with you personally and hope the CR-V is serving you well! It is a great all round car, and a great spec you purchased. Hope to see you again when you decide to upgrade. Thanks, Shaun

Mr Shaun Mullen from Save On Used Cars in response to BRILLIANT SERVICE

Thank you for the great review, appreciated. Cars are mechanical and owing to their complex nature do throw up issues that are designed to test us, all we ask is to review and look for the opportunity to apply remedial action. So thank you from this perspective for your understanding Paul. We hope to see you again in the future when you wish to purchase your next car. Thanks and regards, Shaun

Shaun Mullen from Save On Used Cars in response to Mitsubushi asx

Dear Mr Turner, I am very surprised to read the online review regarding the ASX purchased last month on all points noted, and additionally disappointed that you have not contacted me directly. The vehicle was inspected by yourself at least twice prior to purchase, and had 3 new tyres prior to release following an inspection at Savoy Autocentres, hence the surprise at the comment regarding rear tyres. In addition, the ASX was serviced on the 5th October 2017, of which you were aware of at time of negotiation and at no point was a new oil/filter requested as you were happy with the history, of which as you know the vehicle came with full service history. I was not aware there was any issue at paintwork level, and if this is the case then I would suspect it was in a place not visible through a standard review, and for this I can only apologise. The ASX is 8 years old and will pick up paint corrosion etc over time, with standard remedial action, where minor, being a touch up and seal. If you require some touch up, please contact me directly on 01724 854482 and I am sure this can be supplied. I wish you well with the ASX, of which was and is a very, very nice example Mr Turner. Thanks and regards, Shaun

James turner in response to Mitsubushi asx

In review to your response shaun the asx Only had 2 new front tyers fitted and back ones are only just leagle I only wish I had left car there as you was not in on that day and it had been snowing and was very cold so could not inspect propley

Shaun Mullen from Save On Used Cars in response to Absolutely Disgusting

Dear Sir/Madam, We have noted your review and whilst extremely disappointed as we aim to provide a first class service, I am concerned at the lack of detail supplied in the review. The review includes no information provided as to the vehicle in question, the issue you have had or are having, ownership timeline or your name, so that we may drill down as to the vehicle of note and contact you to discuss further. This information really is vital to both verify the authenticity of the review, but also so that we can address in the correct manner. We sell around 130 units per month, with many repeat buyers and many happy customers, however as we are human, we do not always get it right; and in these instances we try our very best within the realms of good business practise to rectify such matters, where feasible. To this end, can you please email me at saveonusedcars.co.uk@gmail.com with the full breakdown of your issue so we may review accordingly and discuss with you in person. Alternatively call me on 01724 854482, I will be in the office from 10am Monday. Please ensure in both instances that you ask for myself, Shaun, as I head up our aftersales and we shall discuss together and put in place remedial action where required. I look forward to hearing back from you. Thanks and regards, Shaun

Shaun Mullen from Save On Used Cars in response to AVOID AT ALL COSTS!!

Dear Jon, I am sorry to see your review of our business, however I am not surprised and whilst I empathise with your position I do believe we need to add some clarity here. From the moment I we were notified of a fault or concern on the 53 plate X5, we opened up immediate discussions with yourself to have remedied and never once stated we would not resolve any and all issues. It is true that we had the vehicle back, of which the lock on the door was repaired, however the TRANS FAILSAFE WARNING, was not on the vehicle, nor has it ever been on whilst in our possession. In addition, the X5 was scanned and no fault codes were found, nor historical codes present Jon, hence why no further remedial action was implemented. Unfortunately you can only remedy what is showing as needing to be Jon, of which I know you will appreciate and understand. In addition, the X5, came with a years warranty at gearbox level from a respected Auto Transmission company in Doncaster, of which we supplied to you and stated should there be any fault at this level, then it would be rectified. If the TRANS FAILSAFE WARNING light was on Jon, then we would have gladly taken to S&D and had rectified under warranty. However the fact is that no warning message or sign was on, and no issues were found at gearing and drive level to indicate there was an issue. That said, I will re-iterate that said during our conversations Jon, and that is that any fault that was found, would be remedied however you had to understand that we could not fix that which was not showing. I may add here Jon, that we also collected the vehicle from yourself to carry out remedial work to limit the disruption to yourself, something most dealerships would not have entertained. All our vehicles are MOT'd via 3rd Parties, and the tyres were road legal, however I have just reviewed the MOT history and based on this we should have been informed regarding the near side front tyre and had this replaced prior to release. Apologies on this front Jon. We agreed to a full refund on the purchased price Jon, and you will receive your tax back. However the tyres were fitted on the morning you had already confirmed to ourselves that you were returning to ourselves. As such, we did state we would not pay for the tyres as you had fitted knowing full well you were retuning the vehicle for a full refund. I am genuinely sorry that you have not had a good experience, however I do wholeheartedly believe that we carried out all repairs that were required, and committed to you that should there be any issues then we would tackle them. Unfortunately this was not enough for you in this instance and you enacted your right to return the vehicle, of which we accepted even though no faults showing on the X5 at said time, nor at time of diagnostic. I wish you well for the future Jon, and success in finding a vehicle that you will enjoy. Thanks and regards, Shaun