Shaun Mullen from Save On Used Cars in response to Mitsubushi asx

Dear Mr Turner, I am very surprised to read the online review regarding the ASX purchased last month on all points noted, and additionally disappointed that you have not contacted me directly. The vehicle was inspected by yourself at least twice prior to purchase, and had 3 new tyres prior to release following an inspection at Savoy Autocentres, hence the surprise at the comment regarding rear tyres. In addition, the ASX was serviced on the 5th October 2017, of which you were aware of at time of negotiation and at no point was a new oil/filter requested as you were happy with the history, of which as you know the vehicle came with full service history. I was not aware there was any issue at paintwork level, and if this is the case then I would suspect it was in a place not visible through a standard review, and for this I can only apologise. The ASX is 8 years old and will pick up paint corrosion etc over time, with standard remedial action, where minor, being a touch up and seal. If you require some touch up, please contact me directly on 01724 854482 and I am sure this can be supplied. I wish you well with the ASX, of which was and is a very, very nice example Mr Turner. Thanks and regards, Shaun

Shaun Mullen from Save On Used Cars in response to Absolutely Disgusting

Dear Sir/Madam, We have noted your review and whilst extremely disappointed as we aim to provide a first class service, I am concerned at the lack of detail supplied in the review. The review includes no information provided as to the vehicle in question, the issue you have had or are having, ownership timeline or your name, so that we may drill down as to the vehicle of note and contact you to discuss further. This information really is vital to both verify the authenticity of the review, but also so that we can address in the correct manner. We sell around 130 units per month, with many repeat buyers and many happy customers, however as we are human, we do not always get it right; and in these instances we try our very best within the realms of good business practise to rectify such matters, where feasible. To this end, can you please email me at saveonusedcars.co.uk@gmail.com with the full breakdown of your issue so we may review accordingly and discuss with you in person. Alternatively call me on 01724 854482, I will be in the office from 10am Monday. Please ensure in both instances that you ask for myself, Shaun, as I head up our aftersales and we shall discuss together and put in place remedial action where required. I look forward to hearing back from you. Thanks and regards, Shaun

Shaun Mullen from Save On Used Cars in response to AVOID AT ALL COSTS!!

Dear Jon, I am sorry to see your review of our business, however I am not surprised and whilst I empathise with your position I do believe we need to add some clarity here. From the moment I we were notified of a fault or concern on the 53 plate X5, we opened up immediate discussions with yourself to have remedied and never once stated we would not resolve any and all issues. It is true that we had the vehicle back, of which the lock on the door was repaired, however the TRANS FAILSAFE WARNING, was not on the vehicle, nor has it ever been on whilst in our possession. In addition, the X5 was scanned and no fault codes were found, nor historical codes present Jon, hence why no further remedial action was implemented. Unfortunately you can only remedy what is showing as needing to be Jon, of which I know you will appreciate and understand. In addition, the X5, came with a years warranty at gearbox level from a respected Auto Transmission company in Doncaster, of which we supplied to you and stated should there be any fault at this level, then it would be rectified. If the TRANS FAILSAFE WARNING light was on Jon, then we would have gladly taken to S&D and had rectified under warranty. However the fact is that no warning message or sign was on, and no issues were found at gearing and drive level to indicate there was an issue. That said, I will re-iterate that said during our conversations Jon, and that is that any fault that was found, would be remedied however you had to understand that we could not fix that which was not showing. I may add here Jon, that we also collected the vehicle from yourself to carry out remedial work to limit the disruption to yourself, something most dealerships would not have entertained. All our vehicles are MOT'd via 3rd Parties, and the tyres were road legal, however I have just reviewed the MOT history and based on this we should have been informed regarding the near side front tyre and had this replaced prior to release. Apologies on this front Jon. We agreed to a full refund on the purchased price Jon, and you will receive your tax back. However the tyres were fitted on the morning you had already confirmed to ourselves that you were returning to ourselves. As such, we did state we would not pay for the tyres as you had fitted knowing full well you were retuning the vehicle for a full refund. I am genuinely sorry that you have not had a good experience, however I do wholeheartedly believe that we carried out all repairs that were required, and committed to you that should there be any issues then we would tackle them. Unfortunately this was not enough for you in this instance and you enacted your right to return the vehicle, of which we accepted even though no faults showing on the X5 at said time, nor at time of diagnostic. I wish you well for the future Jon, and success in finding a vehicle that you will enjoy. Thanks and regards, Shaun

Shaun Mullen from Save On Used Cars in response to Shocking!

Dear Craig, I have read through you review, albeit late as I have only just been made aware of this website, and am very disappointed that you decided to post a review about what we wouldn't do, without approaching us to see what we would do. In my years within the industry, I always like to see what people will do in person, rather than make an assumption that is groundless. This way we ask the question and get the response, then make an informed decision. I noted you like the car, which I am very pleased about, however a "quote" of a boot latch/mechanism from Vauxhall at £500 really does not stack up, and is approx £350+ above the expected remedial cost,. In addition, you would not usually approach a main dealer for a repair on a vehicle no longer in production. I am sure, if you had contacted us immediately, then rectification work could have been applied as we certainly would not have ignored this type of failure within your warranty period. Can I ask that next time, whomever you purchase from, if you have a problem, open up a line of dialogue so that they have the opportunity to act rather than assume and then provide negative feedback in an open forum. Thanks and regards, Shaun