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With Saveonusedcars what you see is what you get, therefore 1 Star is half a star too many. {Full info:] I had looked at 2 vehicles that Saveonusedcars had for sale, the first was a Vauxhall Meriva, from which I walked away quickly after a walk around the vehicle revealed numerous scratches, dents, copius amounts of human/dog hair (down every seat crack), 2 bald tyres and a (completely misshapen) flat rear tyre, nice. Unfortunately, rather than walk away completely, I decided to return later and buy the other vehicle, an Audi A4 which, although it had a few little dint's and scratches, it generally seemed decent value for money, also it seemed good on the test drive and best of all it had (allegedly) just been serviced a few days before. I paid the full screen price for the vehicle (the salesman wouldn't budge on the price) and within minutes of paying for the vehicle I was given the new keeper supplement and then, bizarrely, the vehicle was moved to the business next doors forecourt (not very professional, but Saveonusedcars clearly have more stock than they have room to put it). Anyway, there I then sat, on another businesses premises, in my newly acquired, uninsured, untaxed vehicle, trying to get road legal via my mobile phone and armed with a V5 that it turns out was completely invalid. Naturally, on discovering the V5 was invalid I returned next door to the garage and the staff (saying it happens all the time/it's completely normal) gave me a form to fill out (to get the vehicle taxed and a new V5 issued via a Post Office)... in fairness one of the staff then gave me a lift to the nearest Post Office to hand in the form (half a star awarded for the guy who gave me the lift). Unfortunately, once at the Post Office it was quickly pointed out (and to be fair I had already spotted it on the forms) that I am supposed to actually wait 4 weeks after acquiring the vehicle before using those forms. Fortunately (perhaps feeling sorry for my situation) the Post Office attendant nevertheless took my money and issued the tax for the vehicle. I then eventually got my insurance sorted too and by now pretty stressed by it all I drove straight home (a short, 6 mile journey). The next morning I decided to check the vehicle over more thoroughly (lights, tyres etc) and I quickly found the offside front tyre had only 15psi in it (it should be at least 30psi), also I noticed the oil was low (and had clearly had not been changed recently), not a good omen considering this car has allegedly just been serviced. Although I pumped the tyre up to the correct psi, unfortunately every day afterwards it has again lost pressure, so, whilst there is sufficient tread depth (and no sign of nail etc in the tyre), there is clearly a slow puncture. To be honest, the tread rubber all the way around the tyre does appear degraded/weathered like it has been on the car a long time or something. My problem then, considering the car has been 'serviced' it seems extremely odd that the oil should be low (and discoloured to a degree which indicates it needs changing)... and added to that when there is a tyre on the vehicle which is simply unfit for purpose you have to question what 'service' if any was actually carried out. I contacted Saveonusedcars via live chat and received a call shortly after in which I was told that the vehicle has been serviced, that 'Savoy' carried out the service... and that tyres are not covered by the Saveonusedcars warranty. So in essence it is not their problem, it's mine. I can honestly say I have never dealt with a car dealership quite like this one... and I certainly would like anyone considering buying a car from Saveonusedcars to be aware that whatever they drive off the forecourt they are stuck with, so do every bit of due diligence possible before paying for the car, or, better still, buy your next vehicle from somewhere else because when you pay money to Saveonusedcars you are left feeling like you have just bought a car off a shady private seller, not a legitimate car dealership that actually cares.
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Jonathan Kirkland in response to Do your homework before buying anything!
Do not buy a car from here. The cars are dodgy. MOTs are either not properly inspected (Not fit for purpose) The sales after care is absolutely rubbish if you have a problem after buying a car from save on used cars just get it fixed elsewhere or even better just don’t buy a car from here. The bmw 520d efficiencent dynamics,ML61 KUV I bought from here had nothing but problems from day one and now it’s completely blown up and requires a full engine rebuild ,I’ve only had the car 4 half months and been without a car for 5 weeks and after speaking Shaun at save on used cars he’s not willing to fix (Problems from day one was never fixed which has now caused full engine failure. Legal action now is the only option for me,
Never got back to me even after I sent a recorded delivery letter keep ringing the garage same answer someone will ring you back never did got the car checked out by an auto election to be told that the computer was corroaed and he was not sure what other damage was lurking as the car as been leaking in for some time
Shaun Mullen from Save On Used Cars in response to Bmw
Dear Paul, Unfortunately the message did not get passed on initially, however when it eventually did we contacted you immediately and swiftly arranged diagnostic and remedial action where required. The fault would not have been visual at time of sale, as your auto electrician noted, as such we would not have been aware that their was a leak present that was corroding the suspension ecu. Happily we have both replaced the aforementioned ecu, but also stripped the inside of the BMW, located the leak and repaired - ensuring it does not happen again, with the BMW ready for collection. Apologies for the initial issue with regards to getting the message through to the right person, however gladly once it did we ensured swift action was taken. I will look to ensure improvements through the communication chain internally going forward Paul. Speak soon, and thank you for your custom. Shaun
Bought a Honda CR-V after a lot of persuasion from the wife, but definitely no pressure from save on used cars. Excellent service throughout, very quick turn around. Will definitely return in the future.
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Mr Shaun Mullen from Save On Used Cars in response to Great experience
Thank you Derek, I dealt with you personally and hope the CR-V is serving you well! It is a great all round car, and a great spec you purchased. Hope to see you again when you decide to upgrade. Thanks, Shaun
Purchased a car, all was going well until the familiar problem with 'drive-by-wire' accelerator pedal. Called the sales team to inform them of the problem, to be told bring it in, we will sort it, duly took the vehicle back to the dealer, problem at this moment was not apparent, vehicle taken to their workshop and after lengthy testing, they decided the fault was there in the pedal, replacement pert ordered, fitted, and result.... Cannot fault the staff, they are excellent, would recommend highly..
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Mr Shaun Mullen from Save On Used Cars in response to BRILLIANT SERVICE
Thank you for the great review, appreciated. Cars are mechanical and owing to their complex nature do throw up issues that are designed to test us, all we ask is to review and look for the opportunity to apply remedial action. So thank you from this perspective for your understanding Paul. We hope to see you again in the future when you wish to purchase your next car. Thanks and regards, Shaun
The problem was the amount of time everything took to process. I've had no issues with the actually car as of yet but the customer experience needs some work on as it seemed to drag on.
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Just purchased a 10k BMW 320d on saturday. Service was good and trade in was fair. All in all I am very happy with service/price/honesty. I apreciated the fact that saveonusedcars were honest about all minor scrathes etc on their vehicles and It was a very quick, easy and hassle free service. Richard
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Car not serviced, 2 back tyers need replacing and tailgate full of rust. very disappointed.
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Shaun Mullen from Save On Used Cars in response to Mitsubushi asx
Dear Mr Turner, I am very surprised to read the online review regarding the ASX purchased last month on all points noted, and additionally disappointed that you have not contacted me directly. The vehicle was inspected by yourself at least twice prior to purchase, and had 3 new tyres prior to release following an inspection at Savoy Autocentres, hence the surprise at the comment regarding rear tyres. In addition, the ASX was serviced on the 5th October 2017, of which you were aware of at time of negotiation and at no point was a new oil/filter requested as you were happy with the history, of which as you know the vehicle came with full service history. I was not aware there was any issue at paintwork level, and if this is the case then I would suspect it was in a place not visible through a standard review, and for this I can only apologise. The ASX is 8 years old and will pick up paint corrosion etc over time, with standard remedial action, where minor, being a touch up and seal. If you require some touch up, please contact me directly on 01724 854482 and I am sure this can be supplied. I wish you well with the ASX, of which was and is a very, very nice example Mr Turner. Thanks and regards, Shaun
James turner in response to Mitsubushi asx
In review to your response shaun the asx Only had 2 new front tyers fitted and back ones are only just leagle I only wish I had left car there as you was not in on that day and it had been snowing and was very cold so could not inspect propley
Save on used cars is the worst garage I have ever bought a car from in my life will never be returning. Absolutely Disgusting, saying they will ring back yet never do. Car comes with 1 month warranty yet when something breaks they will ring you when your warranty ends so there is nothing you can do about it. Words cannot even put how disgusting this garage is. Shame you can't give a 0 star rating.
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Shaun Mullen from Save On Used Cars in response to Absolutely Disgusting
Dear Sir/Madam, We have noted your review and whilst extremely disappointed as we aim to provide a first class service, I am concerned at the lack of detail supplied in the review. The review includes no information provided as to the vehicle in question, the issue you have had or are having, ownership timeline or your name, so that we may drill down as to the vehicle of note and contact you to discuss further. This information really is vital to both verify the authenticity of the review, but also so that we can address in the correct manner. We sell around 130 units per month, with many repeat buyers and many happy customers, however as we are human, we do not always get it right; and in these instances we try our very best within the realms of good business practise to rectify such matters, where feasible. To this end, can you please email me at saveonusedcars.co.uk@gmail.com with the full breakdown of your issue so we may review accordingly and discuss with you in person. Alternatively call me on 01724 854482, I will be in the office from 10am Monday. Please ensure in both instances that you ask for myself, Shaun, as I head up our aftersales and we shall discuss together and put in place remedial action where required. I look forward to hearing back from you. Thanks and regards, Shaun
Bought Audi A4 only 2 months mot went back and Shaun the after sales guy had it booked straight in for an mot no questions asked, after that reported that the radio wasn’t working all the time took it back for them to try and fix it they couldn’t so they ordered a brand new one and fitted it no problem it was satnav/ Bluetooth/ dvd. There aftersales are brilliant I would recommend buying a car from them very friendly bunch .
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AVOID SAVE ON USED CARS AT ALL COSTS!!!! It wouldn’t let me leave zero stars, so I had to leave 1 star!! Please do not waste your time, effort or money going to this car dealership, absolutely criminal how we were treated. Sold us a BMW X5 with numerous faults inc the worst fault you can have, TRANS FAILSAFE WARNING!! Car was collected and we had to go and collect (1 hours drive) telling us it was now all clear of faults, the same failure happened within a day of return, the attitude of showroom staff is utterly appalling, David in particular is laughable, stating it was down to us to recoup our own money on additional parts spent and new tyres, the front tyres on the car at point of sale were below legal limit (having just been mot’d) also down to us to pay insurance cancellation fees and tax cancellation fees, we are however due to receive the original purchase price back but are now hundreds out of pocket for the privilege of buying a car that was sold with known faults. This dealership is absolutely shocking, please think twice before you part with your hard earned money. I can assure you that you will regret if you by from here.
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Shaun Mullen from Save On Used Cars in response to AVOID AT ALL COSTS!!
Dear Jon, I am sorry to see your review of our business, however I am not surprised and whilst I empathise with your position I do believe we need to add some clarity here. From the moment I we were notified of a fault or concern on the 53 plate X5, we opened up immediate discussions with yourself to have remedied and never once stated we would not resolve any and all issues. It is true that we had the vehicle back, of which the lock on the door was repaired, however the TRANS FAILSAFE WARNING, was not on the vehicle, nor has it ever been on whilst in our possession. In addition, the X5 was scanned and no fault codes were found, nor historical codes present Jon, hence why no further remedial action was implemented. Unfortunately you can only remedy what is showing as needing to be Jon, of which I know you will appreciate and understand. In addition, the X5, came with a years warranty at gearbox level from a respected Auto Transmission company in Doncaster, of which we supplied to you and stated should there be any fault at this level, then it would be rectified. If the TRANS FAILSAFE WARNING light was on Jon, then we would have gladly taken to S&D and had rectified under warranty. However the fact is that no warning message or sign was on, and no issues were found at gearing and drive level to indicate there was an issue. That said, I will re-iterate that said during our conversations Jon, and that is that any fault that was found, would be remedied however you had to understand that we could not fix that which was not showing. I may add here Jon, that we also collected the vehicle from yourself to carry out remedial work to limit the disruption to yourself, something most dealerships would not have entertained. All our vehicles are MOT'd via 3rd Parties, and the tyres were road legal, however I have just reviewed the MOT history and based on this we should have been informed regarding the near side front tyre and had this replaced prior to release. Apologies on this front Jon. We agreed to a full refund on the purchased price Jon, and you will receive your tax back. However the tyres were fitted on the morning you had already confirmed to ourselves that you were returning to ourselves. As such, we did state we would not pay for the tyres as you had fitted knowing full well you were retuning the vehicle for a full refund. I am genuinely sorry that you have not had a good experience, however I do wholeheartedly believe that we carried out all repairs that were required, and committed to you that should there be any issues then we would tackle them. Unfortunately this was not enough for you in this instance and you enacted your right to return the vehicle, of which we accepted even though no faults showing on the X5 at said time, nor at time of diagnostic. I wish you well for the future Jon, and success in finding a vehicle that you will enjoy. Thanks and regards, Shaun
Hoptons of Epworth Limited T/A Save On Used Cars is an Independent dealership that is based in Scunthorpe. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 12 | |
| Very Good | 5 | |
| Average | 3 | |
| Poor | 5 | |
| Terrible | 13 |
Save On Used Cars
Normanby Road
Scunthorpe
South Humberside
DN15 6AL
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