Steve Brough, Gave us a professional service from the start to the end. He provided us with excellent information about all the questions we had and helped us to clear all our doubts on what car to buy. He provided us with an excellent service and it was a pleasure buying our car from him. IMPECCABLE SERVICE!!!!

My experience of Saxon 4x4 was not good. We was asked to collect car at 3pm, my wife and 2 year old son plus myself waited until 7.45pm until our car was ready. There was people there even longer. On bill of sale they had added £1500 of extras, when I asked salesman what these were. He replied he did not know. How poor!!!!!!! Now we have had problems with car they do not want to know, just putting us onto the RAC cover which is not worth paper it is written on. Would not buy a car from this garage again or recommend to anyone. Andy.

I had a similar experience. I drove 200 miles after finding the car on auto-trader and was told it was ready and clean etc. Disappointed to find it dirty with scuffs and marks and had second thoughts about the purchase. They agreed it was below standard and asked if it would make a difference to me if i got the car cleaned myself and send them the bill. i agreed, but after the sale they had a change of heart and thought the price i had been quoted was excessive and would only pay half. I rang about 15 times, left messages, sent emails, took photos of the car, they basically just ignored me for a month!! before finally agreeing to pay half! Do not accept any pre-sales agreements verbally, no matter how small an issue i would get it in writing or go somewhere else. They will just ignore you. On one phone-call they said - ' yes, but did you get that in writing'!!!!

This was the worst experience I have ever had buying a car (3 year old Range Rover Vogue). The salesperson miss-represented the vehicle condition. I refused to pick the car up because of the amount of problems. There were chips on several body panels, a dent in the rear bumper, front tyres illegal, tracking totally off, rear parcel shelf missing. The mileage was also several thousand miles higher than advertised. Half the problems were not fixed as promised. The salesperson would never return a call and the management were little better. The experience could not have been worse. Do not use Saxon 4x4 if you want any kind of integrity of customer service.

Purchased a Land Rover Discovery in November 2016 from Saxon 4x4, listened to all the pre sales promises, very different story once paid, vehicle was collected with paintwork damage, was told spare key will follow, Meridian sound system turned out to be a basic sound system, the boot dampers were weak and the tail gate hit my daughter on the head, I told all this to Cliff, we travelled miles for car, Cliff said on collection that he cant understand why the damaged paintwork was not done. After emails and constant calling, they don't want to know now, Cliff sounded honest but these are the people that give car dealers a bad name. My advice is not to collect the car if what the salesman said is not provided. Cliff said get the repairs done and send me the bill, I asked him to confirm by email which he never did and ignored all calls thereafter. When I first enquired about the car, I was told 2 keys are with the car, when I collected car, was told the spare key will be posted to me, I had no reason to doubt it because I purchased a BMW 520D from a Dealer in Nottingham for my daughter in law and the same situation arose, within 2 weeks BMW posted me the second key. I even offered to pay for the paintwork just post me the second key as promised but they are not interested now, as the money is in their bank. Cliff said make an appointment with Olivia to bring the car back and we will do all the work and sort the key out, I agreed but the workshop manager said he can't get me the key because Cliff has not authorised it, I have been going around in circles and getting angrier. Very disappointed but do they care? not in my eyes, shame is, I am in the trade and run a 5-star business and make sure no customer is ever left disappointed even if it means me losing a few quid, difference is, its my company, where as cliff is just the sales man who is only interested in sales commissions and not company name, Perhaps the company owners can come forward to solve my issue and sort all that was promised. Its been 6 months now and have finally realized that I have been duped and they wont fulfil the promise, so I have had to write this review to assist others in making the right decisions. I will now have no option but to take this matter up legally.

Just purchased a used ML from Saxtons 4x4. Steve the salesman looked after us from start to finish. Will be going back again when we make our next buy. George. Braintree.