1,003 reviews from our car dealer reviews community
Leave a review for Saxton 4x4 Ltd
Leave a review

1,003 reviews from our car dealer reviews community

Leave a review for Saxton 4x4 Ltd
Leave a review
"My new car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Steve brought sold me my new car and what a honest and friendly guy, he made the dealership feel like it was suposred to, like some one cares about you without trying to just get you out the door as quick as possible so I take my hats off to Steve for all his help and kindness this company needs more steves

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+0 Found this review helpful
"Great cars and good price - lovely staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was very hard for me to choose the best car for me as i dont really know much about cars / i was welcomed by two lovely ladies at the desk and helped and advised about the cars in the showroom by stephen brough and Rob at saxtons in chelmsford .They had a huge selection of nice cars, Stephen was knowledgeable and keen to advice and help , i test drove 5 top of the range cars . Superb service , they gave me all the time I needed and I was extremely satisfied with the car I finally chose -a LAND ROVER . stephen explained my options for purchase and he also saved me more money Thank you Stephen and Rob !

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+1 Found this review helpful
"Great service and comunication "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I dealt with Steve Brough who was excellent. He awsered all my questions about the vehicle regarding importing etc as this was a LHD vehicle as I was buying to send abroad. The description was spot on and the car was even better than I expected. I was amazed of the selection of 4x4 vehicles and would highly recommend a visit to Saxton if you buying a 4x4 as this will save you a lot of time and money in the long run All the staff are friendly and welcoming and there is no hard sell. Overall an enjoyable experience and many thanks

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"Great choice backed up by non-pressured "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Am awaiting my finance but hoping to pick up my new rage rover sport next week! Both the guys I dealt with were professional and no pressure- a pleasure to deal with.

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"Best selection of vehicles"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Walk through the doors of the dealership and you are presented with, what only can be described as the best selection of 4x4s to be found anywhere. Reasonably priced and well prepared to near perfect condition. Helpful staff from Sales through to handover. If you're fed up with main dealers I'd highly recommend trying Saxton 4x4.

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+3 Found this review helpful
"AVOID CROOKS AT WORK"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a ranger rover vogue (Kahn) in 2016 at the time I thought the car was in an excellent condition but since then all I have had has been problems! They asked me for a 5 star review in order to change the windshield that when they delivered had a chip in it! So I gave them 5 star then but now I'm changing it. Since then I have spent over £4000 on failing air bags, cracked side steps, cracked alloy wheels that were poorly repaired and almost sent me to barriers at 80 miles an hour. This is all in 1 year! Their warranty RAC or not doesn't mean anything they don't take responsibility for anything and say speak to Saxton who don't want to know. I don't write reviews but I am angry please avoid these guys if you care about your money. Their cars are unsafe and not worth the money you spend on them. Good luck to those who won't see this review

John roberts in response to AVOID CROOKS AT WORK

After seeing so many negative reviews and awful issues with getting deposits back to which people are owed, i will not being going anywhere near these .

henry brown in response to AVOID CROOKS AT WORK

wow. I'm so glad I read these reviews..what with 50k burning a hole in my pocket...

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"Abysmal Customer Service"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had been warned that Saxton have terrible after sale care but I didn’t expect to have issues even viewing the car! A month ago I paid a holding deposit on a £26k car until I could get to the showroom to view it. Despite advising our expected arrival time days in advance, we waited half an hour before anyone even acknowledged our presence. The salesman brought the car round then walked off with the keys while her served other potential customers. We had to ask for a spec list for the car, which was eventually printed out on a scruffy A4 sheet. After a test drive & experiencing Saxtons godawful customer service first hand, we decided not to buy the car. We explained why and asked for a refund of our deposit to which the salesman agreed. A month later we still await a refund, and have had to take legal action. Do not give this company your time or money, it will cost you considerably in both!

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+9 Found this review helpful
"Generally above average experience"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my third car, a 2014 Range Rover 4.4 Autobiography from Saxtons last September, and, as on the two previous occasions, our experience was generally favourable. On each occasion the vehicles were prepared to a very high standard. I have also purchased RRs from main dealers and Saxton compare favourably. The advantage of using this dealership is the enormous choice available compared with anywhere else. My only regret is that, in my experience, to resolve any issues with the RAC warranty, it has been necessary to return the car to Saxtons as the local main dealership didn't want to know. Unfortunatel we live in Cardiff, 220 miles away! Nevertheless, after THREE trips the car is now fine.

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+3 Found this review helpful
"Audi Q5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Steve Brough, Gave us a professional service from the start to the end. He provided us with excellent information about all the questions we had and helped us to clear all our doubts on what car to buy. He provided us with an excellent service and it was a pleasure buying our car from him. IMPECCABLE SERVICE!!!!

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"If I could give 0 stars I would! "
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

By far the worst company I have EVER dealt with! Never again will I go anywhere near them, and would recommend that everyone else does the same. Went in to see a GLE about 6 weeks ago now, and fell in love and put a £1000 deposit down to secure it whilst the finance was put in place. The guys were very helpful and friendly, so I can't fault them on that. However, due to us trying to get the car via our new limited company, the finance got rejected as it was a significant amount each month cost wise. So we requested our refund of our £1000 deposit. We were told that of course that would happen, so we waited for our refund. A week passed, nothing. So I phoned and emailed a number of times. My emails were ignored totally, and the calls I made were fobbed off. I asked to speak to various people in charge, and I was told on many many occasions I would receive calls back. These were suppose to be from the head of finance & various managers. I finally received an email back after a couple of weeks of desperately trying, and was told that the refund was being processed. More lies, as I had already been told this weeks before. Again, another couple of weeks passed. In this time, again trying desperately to get hold of someone, anyone, to talk too! After weeks of being totally ignored and lied to and given the runaround, I had no choice but to go to my bank. I filed a case with them at the Retail Disputes team, and let them handle the case. The stress of trying to get the money back that was rightfully mine was too much. So I let the bank deal with it for me, as it seemed that they had no intentions what so ever to ever return my money! Luckily, after about 8 days, the bank returned the money to me on Saxtons behalf, and took over the case themselves. If it hadn't of been for my bank dealing with this, I am 100% confident I still wouldn't have my money back today. More lies would have been told & more emails and calls would have been ignored. On another note, we went to another dealership who managed to get us finance no issues! The place we got our new company car from tried very hard for us, and it got approved even with us as a new limited company! Take my advice, and steer well clear of this company. They are happy to take your money from you, but not as willing to return it!

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+9 Found this review helpful

Elaine in response to If I could give 0 stars I would!

I am currently going through the same and grateful I have seen your review to steer me in the right direction.

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Dealership Information

UK’s number one used 4×4 dealership

Saxton 4×4 is the UK’s number one independent 4×4 dealership, having traded in the world’s leading marques for over fifty years. We are proud to be an official Overfinch, Kahn, Urban and Onyx centre, offering a diverse range of expertly modified 4×4s and specialist cars. Our state of the art showroom is the largest of its kind in the UK, scaling over 100,000 square foot and houses more than one thousand prestige vehicles and premium brand 4×4s. You will find the most prestigious 4×4s handpicked from the likes of Land Rover, Porsche, Audi, BMW, Mercedes-Benz, Jaguar, Volvo, Volkswagen and many more over two floors, all under cover. So whatever the weather you can view our vehicles all year round.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1970

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1003 reviews4.7 out of 5 stars — Rated Excellent
Excellent
908
Very Good
25
Average
11
Poor
21
Terrible
35

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    Contact Information

    Address

    Saxton 4x4 Ltd
    Westway
    Chelmsford
    Essex
    CM1 3BH

    Get in touch

    01245 351234
    http://www.saxton4x4.co.uk

    Opening times
    Mon 09:00 - 21.00
    Tue 09:00 - 21.00
    Wed 09:00 - 21.00
    Thu 09:00 - 21.00
    Fri 09:00 - 21.00
    Sat 09: 00- 18:00
    Sun 09:00 - 17:00

    Dealership Statistics

    89%
    Would recommend this dealer to family and friends
    49%
    Percent of reviews responded to by this dealer

    Additional Information About Saxton 4x4 Ltd

    Company Formed: 1970
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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