BUYER BEWARE Purchased an Infiniti FX50 5.0 V8 from Saxton 4x4 in April 2018 Car advertised as first reg in UK 2015 2 owners 17300 miles The car itself was in great condition and drove very nicely but you would expect that from any premium brand vehicle and having had 2 previous Nissan Muranos (infinity is Nissan luxury Brand) I had no issues on reliability and build quality Having had the vehicle 15 months i was contacted by Essex Trading Standards who informed me the vehicle had a hidden history that i and other previous purchasers had not been made aware of.... The vehicle was first registered not in the UK in 2015 but in Germany in 2011 !! It had 4 previous owners not 2 and the mileage was incorrect as it had done at least another 3200 miles that they could see via service logs whilst in Gemany. None of the above were brought to my attention at the time of purchase and neither were they to the previous buyers who once they had found out had returned the vehicle to Saxton 4x4 on each occasion. Trading Standrads took Saxton 4x4 to courts and won criminal convictions against them in Nov 2019 for misrepresentation. However, Saxton still refused to refund me the money i had paid and accept the return of the vehicle so i had to take legal redress. Long story short i won my case via a protracted Financial Services Ombudsman case and i have now had a full refund for the vehicle yet its obviously taken almost 2 years to get that decision. I would not recommend a company with ethics such as this to anyone and certainly would never entertain the idea of ever buying another vehicle from them.
Reviewer has confirmed their email address
Saxton 4x4 from Saxton 4x4 in response to Buyer Beware
Hello, Thank you for your feedback. We would like to investigate this issue for you but unfortunately, we cannot find your details on our system. Please contact our customer care team at customercare@saxton4x4.co.uk so we can assist you with this matter. Kind regards, Saxton 4x4
Antonio Sannolla assisted with the purchase of my new vehicle, very happy with the overall service, can not fault, would highly recommend
Reviewer has confirmed their email address
Saxton 4x4 from Saxton 4x4 in response to Great Service & Very Helpful
Hi Harry, We are really pleased that your experience with us was positive and I will pass on the comments to Antonio!
Salesman was great, walked through the door and he was happy to show us some vehicles without an appointment, took us for a test drive, found a great car and very happy. Mustafa was great, a shame about the admin fee and no negotiation but can only blame that on the people above-the days of getting a deal seem too long ago but that’s widespread and not just here so would recommend them 👍🏽 The products they offer is worth having too!!!
Reviewer has confirmed their email address
Saxton 4x4 from Saxton 4x4 in response to Mustafa
Hi, We are really pleased that your experience with us was positive and we look forward to seeing you again in the future for your next car buying journey.
Mustafa is the one who every one should see at saxton he was very very helpful without him I couldn’t by my car his knowledge is a top notch and him is a such a nice and gentleman Thanks Mustafa
Reviewer has confirmed their email address
Saxton 4x4 from Saxton 4x4 in response to Seen by mustafa
Hi Alfred. We are really pleased that your experience with us was smooth sailing and that Mustafa was of great help. We look forward to seeing you again in the future for your next car buying journey.
Mustafa has been really supportive and helpful
Reviewer has confirmed their email address
Saxton 4x4 from Saxton 4x4 in response to Really helpful
Hi, Mustafa will be really happy with your comment. We hope you had a great experience with us and we look forward to seeing you again in the future.
Had a positive experience with saxtons, from reception staff, to my salesman Keiran, and the paperwork completed by bianca, everyone was friendly. Great selection of cars, will definitely consider coming again in the future for my next car purchase !!
Saxton 4x4 from Saxton 4x4 in response to Great experience
We are really happy that your experience with us was one to remember and we wish you the best of luck with your new car and we look forward to seeing you in the future!
efficient no nonsense approach to matching cars to customers
Reviewer has confirmed their email address
Saxton 4x4 from Saxton 4x4 in response to Velar
Hi, we are so pleased that your experience with us was one to remember and we look forward to seeing you in the future,
Luke was very good and the speed of turn around was excellent!
Saxton 4x4 from Saxton 4x4 in response to Great service
Hello Thank you very much for your review! We're really happy to hear you had a good experience! Kind Regards Saxton 4x4
Saxton 4x4 from Saxton 4x4 in response to Excellent service
Hello Thank you very much for your review! We're really happy to hear you had a good experience! Kind Regards Saxton 4x4
WE HAVE USED SAXTON 4X4 FOR MANY YEARS NOW, PURCHASING 5 CARS FROM THEM. EVERY TIME THEY HAVE BEEN FARE ON TRADE-IN PRICES, HELPFUL AND KNOWLEDGEABLE. EVERY CAR HAS BEEN SERVICED, MOT'D, FITTED WITH. NEW MATS, OFTEN BRAND NEW TYRES ETC. IT IS LIKE DRIVING AWAY A BRAND NEW CAR. THIS LAST TRIP [SAT 26 JUNE 2021] LUKE WAS EXCELLENT, ALWAYS IN CONTACT AND SEEING TO EVERY REQUEST WE MADE. I COULD NOT RECOMMEND THEM HIGHLY ENOUGH, WE ONLY WISH THEY WERE CLOSER TO BIRMINGHAM. BRIAN.
Saxton 4x4 from Saxton 4x4 in response to PURCHASE OF A FORD RANGER, 2018 PLATE
Hello Thank you very much for your review! We're really happy to hear you had a good experience! Kind Regards Saxton 4x4
Saxton 4×4 in Essex is the UK’s number one independent 4×4 dealership, having traded in the world’s leading marques for over fifty years. We are proud to be an official Overfinch, Kahn, Urban and Onyx centre, offering a diverse range of expertly modified 4×4s and specialist cars. Our state of the art showroom is the largest of its kind in the UK, scaling over 100,000 square foot and houses more than one thousand prestige vehicles and premium brand 4×4s. You will find the most prestigious 4×4s handpicked from the likes of Land Rover, Porsche, Audi, BMW, Mercedes-Benz, Jaguar, Volvo, Volkswagen and many more over two floors, all under cover. So whatever the weather you can view our vehicles all year round.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1970
Excellent | 955 | |
Very Good | 40 | |
Average | 11 | |
Poor | 21 | |
Terrible | 35 |
Saxton 4x4
Westway
Chelmsford
Essex
CM1 3BH
Mon | 09:00 - 21.00 |
Tue | 09:00 - 21.00 |
Wed | 09:00 - 21.00 |
Thu | 09:00 - 21.00 |
Fri | 09:00 - 21.00 |
Sat | 09: 00- 18:00 |
Sun | 09:00 - 17:00 |
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