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While idly browsing SDM Falkirk, I came across the previous reviews of SDM, and was absolutely flabbergasted. I don't question the previous reviewers' experiences, but, given my own experience over several years of buying cars there, (Toyota) having them serviced there, and, (unfortunately!), having to use the accident repair service, I can only echo the sentiments of the most recent reviewer. Not once, have I had a negative experience. Irrespective of the sector used, I have always been met with highly friendly professionalism, efficiency, and readiness to accommodate me as their customer. In relation to car sales in particular, I always appreciated the relaxed,i informative but not all pushy approach of the sales staff. My only regret is that I haven't posted reviews for SDM before, but,on seeing what I consider to be an unfairly disproportionate ratio of negative to positive reviews, i felt a responsibility to redress the balance a bit more fairly by summarising my many positive experiences over several years.
Reviewer has confirmed their email address
I have to completely disagree with previous ratings. After having many cars from other dealerships SDM are definitely the best and most reliable company I have ever dealt with. From picking up my new car and Aftersales for servicing and MOT cannot fault. They done everything in there power to help me and my wife. shocked at an overall rating of 1.6 star. Normally don't put reviews down but this is very unfair.
As a repeat customer their service now is a terrible, computer says no attitude, not willing to help with a warranty issue, even to look the vehicle for 10 minutes to see what the issue was. Will it be going back with my next Hilux order.
Reviewer has confirmed their email address
I bought a year old Hilux and found the salesman extremely difficult to contact or for him to respond to my calls and emails. When I collected the vehicle there was a large crack in the windscreen which to be honest I was at a loss as to how the SDM people could possibly not have known about it. My only conclusion is that they did know about it but because of the cost of replacement, they were hoping that I would drive away without noticing it and be liable for the replacement. In the end, I had to fight for many weeks before they finally and very reluctantly paid for the replacement. I also found after taking possession of the vehicle that it was missing a jack and toolkit, as well as various minor scratches and a missing screw from the bonnet guard. None of which would you expect from an approved Toyota. Their overall attitude towards any problem with the vehicle was that it was certainly not their problem, but mine. I am still waiting for a jack and toolkit. I cant understand how a fantastic company like Toyota have such a crowd of gangsters representing their brand!
Reviewer has confirmed their email address
I agree with the other reviewer - I have a car from SDM Falkirk and customer service is dreadful and unprofessional.
Reviewer has confirmed their email address
I am currently the market for a new car. After a recent manufacturer's safety recall, the service dept at SDM Ladysmill tried to 'convince me' to let them carry out unnecessary work. They made it very difficult an inconvenient for me to pick up the car. This rang a few alarm bells and convinced me that ownership of a new car bought from them may not be a pleasant experience in the long term.
Reviewer has confirmed their email address
SDM Toyota is an Franchise dealership that is based in Falkirk. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
SDM Toyota
Ladysmill Grangemouth Road
Falkirk
Falkirk
FK2 9AU
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