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BARLOW MOTORS - WOLVERHAMPTON -21/11/18 - I took charge of my Ibiza F.R. at the end of September, two weeks prior I'd ordered three accessories for it. Seven weeks (21/11), three Emails (all of which have been read !!) and a telephone (there'll be another today call later today) I'm still waiting for Adam to get back (absolutely no response) to me as to when the key covers will arrive in. I have already pointed out to them that the fobs are available at other SEAT dealerships - so why can't they get a set in ??
I was told by Barlow Motors Seat to bring my car in for 8am for a service as I was going to wait for it and I wanted it in first. Total lack of communication, staff need retraining as workshop does not start until 8.30am so why tell me to come in at 8am, I only got in the showroom by being led through the workshop as the showroom door was not opened until 8.25. That upset with the run around I walked out without my service, not a happy chap.
Outstanding service from ordering to receiving, kept up to date by phone at every step of the way, nice polite and extremely helpful staff, will definitely be a loyal customer for years to come if it remains like the service I received
Reviewer has confirmed their email address
Very good experience. I purchased a Seat back in August and I am very happy with it. It was clean and in good condition, I am still waiting for a missing head rest but other than that its spot on! I have have had no major issues an the dealers were very helpful and friendly. The car is good value for money and I would happily recommend this dealership.
Reviewer has confirmed their email address
I bought a car from here about 7 months ago, warning lights kept appearing on my car so I returned it to the garage as I was still under warranty and they told me it was sorted. Finally passed my driving test and within 2 days the head gasket blew causing my whole engine to fill up with coolant from the radiator and then it over heated making my engine sieze. Unfortunately I am no longer under warranty and have £2.41 to my name as I have spent all my money (£3400!!!!!! Which is a lot for a 17 year old) on this pile of rubbish. thank you Barlow motors
I bought a car from this place, I cant go into too much detail as I have an on going legal case, however DO NOT i repeat DO NOT purchase anything from this garage!! They sold me a car that what was not safe. I had the car a total of 6 days, was sent back on the fourth due to breaking faults. Long story short on the 6th day the wheel fell off causing the car to spin out and nearly kill me. They denied everything until a specialist independent engineer basically told them what I already have... Still deny all liability... watch this space.
I do not know who writes the positive reviews I have only known these guys for my car services, after sales manager lied to me on the phone stating he tried every avenue to get my guy repaired under warranty I phoned seat UK not even a phone call from barlow about my claim they did not send the photos or lodge the problem, seat UK are dealing with it I refuse to goto barlow again.
Seat Barlow get a solid 5 stars, I didn't have a single problem at any point in the process, everything was quick and organised, no stress, no fuss and the car is brilliant.
Reviewer has confirmed their email address
This was my second time purchasing a car from Seat Barlow Motors, everything went well again this time around, one complaint I do have is I had to wait a long time to pick the car up as they gave my appointment away but apart from that I have nothing else bad to say.
Reviewer has confirmed their email address
Has got to be the worst customer service I have ever received. Barlow Motors Seat are quick to take your money but terrible when it come to sorting out problems, the servicing desk has the most unhelpful staff who just don't seem to care at all. Definitely would not recommend to anyone.
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Deals in: Cars
Manufacturers: Seat
Franchise Dealership
| Excellent | 4 | |
| Very Good | 1 | |
| Average | 0 | |
| Poor | 0 | |
| Terrible | 6 |
Barlow Motors & Stoke SEAT
1 Evans Street
Whitmore Reans
Wolverhampton
West Midlands
WV6 0PL
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