Very disappointing first visit, my experience of Cupra customer service was very poor. My 2 months old Cupra Formentor Collision Assist works intermittently when outside temperature is cold, a system glitch where the car electric system wouldn’t turn off, and the electric range is significantly lower than when the vehicle was delivered Booked to Barlow motors. Nobody made any effort to ring me to say car was ready After I rang up, no one knew what was going on with the car at collections After 2 days I had to ring up speak to service manager (Tom)who is the only qualified EV technician so this was what I get back from Tom: Active safety sensor - “won’t work when it’s cold so you just have to wait until things warm up” Electric range - “range is not really 34 miles that’s just advertising plus it’s a hybrid car so it’s not design to use electric only” (never mind what Cupra advertise as plug in hybrid lol) if you use the heating range becomes limited (even though battery is 100% and it still shows 25 miles range available instead of the 34 advertised System glitch - “so there is a software update that can fix this but guess what, we haven’t got it so just live with it” My perception of Cupra after visiting Barlow motors Wolverhampton changed from a potential new luxury car to budget car maker whom staff don’t care about quality or customer care

As a Motability customer I booked a test drive for 10.00am . Arrived at showroom and informed by the salesman he had been double booked and was dealing with a handover ! Said he would be 2 minutes, after half an hour he informed us that he would still be 2 minutes. Bearing also in mind that not once had he put on a face mask while dealing with customers ! My wife complained to another of the salesmen when he approached us to see if we were being dealt with. He then proceeded to go out in the car he had just handed over with the customer still without a mask. At that point I went to inform the salesperson that I would not be staying for the test drive as it was putting myself and my wife at risk. The fact that she had already had Covid earlier in the year I was certainly not going to let her or myself be put at risk. I really find it amazing to see the lack of cleanliness that we had witnessed from that individual and also that none of his colleagues had said anything to him as they themselves were fully masked.

Bought my Seat Ibiza from the Stoke Branch and have nothing but good things to say about the sale, the help we got both with advice and the preparation of the car prior to pick up. I would like to thank Tony Mckittrick for a seamless transaction in which he was involved throughout. The dealership and Tony would definitely be our first port of call if we decide to change again. Thank you, Antony & Debbie.

Had a number of issues at this SEAT I would definitely recommend not using them, simply go to another SEAT, I can't explain the amount of issues I have had it's just easier to go to another SEAT all together avoid like the plague! I even made a complaint and nothing was done about that as there complaints process are dealt with internal to the branch and you can't escalate the matter because no one really cares. Be wise and go more towards Birmingham I've found them to be alot more helpful. Never got given a log book with the vehicle, couldn't tax my car because I never got given the log book and purchased the car with nail clippings In the side compartments that's summarised, I could go into alot more detail but really don't want to waste my Time, just trying to help others, wouldn't be surprised if this review got removed either...

Purchased a 68 plate Seat Leon car over lockdown and was unable to see the car prior to purchase. I did ask for videos, but didn't get one - I'd already seen videos of another so knew what the car looked like, so didn't think to much of it. Was told that if I didn't like the car for whatever reason, they have a 30 day NO QUIBLE returns - brilliant. Equally told the car was immaculate and had no issues. The sale was quick - barely had time to decide whether I wanted it on 3 or 4 year finance. The car arrived the next day. Working from home, I had a very brief look at the car and signed the relevant paperwork and back to work I go. Unfortunately with COVID symptons shortly after I couldn't drive the car until results back. After the first drive I realised there was a large chip on the bonnet and emailed them to see what they can do. No reply, called them, passed onto the car dealership it originated from (different dealership selling the car due to furloughed staff), passed back onto the salesman who then said he'll sort it. Nothing came about until further phone calls who then came to the conclusion that they would send a paint pen - like this is going to do anything. Shame about the lack of service or support post-purchase. Lovely car and would be very happy without the large chip. Recommend the car, wouldn't recommend the dealerships - Wolverhampton Seat and Crew Skoda.

Brought a Seat Arona in 2018. Brilliant car which i have been very pleased with. However the service receptionist gave me false information about the service plan i paid for and trying to get anyone from this dealership to sort it out has been a massive headache. Zero customer service. No replies to emails. No telephone calls when they say they will call you back. Afraid it's a case of once they have your money they do not give a dame. If you want to be let down, made to feel like mug give these guys a go they are very good at it.