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Brought a Seat Arona in 2018. Brilliant car which i have been very pleased with. However the service receptionist gave me false information about the service plan i paid for and trying to get anyone from this dealership to sort it out has been a massive headache. Zero customer service. No replies to emails. No telephone calls when they say they will call you back. Afraid it's a case of once they have your money they do not give a dame. If you want to be let down, made to feel like mug give these guys a go they are very good at it.
nick shinton in response to Staff unhelpful and lie.
UPDATE Spoke to David Barlow Director of Barlow Motors who tried to escalate my complaint with VW financial services but in his words " hit a brick wall ". He also questioned this review saying that it was not accurate and unfair on Barlow Motors. Well David Barlow shame on you. You were quick enough to take my £20,000 but not prepared to fork out £100 to put things right. Just goes to show what kind of company you are running and how much you value your customers.
Called up on Friday morning, booked in an appointment to view a car on the Sunday morning with Jason, recieved a confirmation and video message in the meantime. Drive over 1 hour to get to the dealership only to be told it's Jason's day off... Then we're told the car was "sold a couple of days ago" with nobody informing us, yet the car still being advertised on seat approved AND autotrader... Accepting the fact, we agreed to look at other similar cars, multiple times we were told about cars that were exactly right for us, but "oh wait that one sold last night". This dealer needs to seriously consider the level of service they're providing as they're representing Seat as a brand...
Hi I am very pleased with the service and customer care Jordan gave me both when I ordered the car and today when it was handed over, I am very appreciative of the sensitivity shown towards me as a disabled person. Thank you Barlow Motors Stoke so very much.
On the 24th September 2019 I paid a £100 fully refundable reserve fee to Barlow Motors in Stoke. Today 16th October 2019 and still waiting for refund. Full of promises in reality cannot be trusted. Let's hope the bank can get the money back. Think before you part with your hard earned cash. Their word means absolutely nothing.
I bought a car in January but last night I had a mechanical fault and had to have break down service. This morning I took the car back and was upset because I was going to a funeral. They offered to take me and fetch me back but I was too upset to go. I explained I'd got a busy week with considerable appointments. They have made arrangements for me to attend all my appointments. I will always recommend this company for their efficient and caring service.
Very happy experience purchasing our car from Mark Bolton , was extremely helpful and a very straight up honest salesman . Highly recommend Barlow Motors.
This visit for my second SEAT today was excellent. I have been looked after by Mark Bolton , sales exec both times, and could not wish for a better experience. All the staff at Stoke Seat greet you as a friend and help you all the way.
BARLOW MOTORS - WOLVERHAMPTON -21/11/18 - I took charge of my Ibiza F.R. at the end of September, two weeks prior I'd ordered three accessories for it. Seven weeks (21/11), three Emails (all of which have been read !!) and a telephone (there'll be another today call later today) I'm still waiting for Adam to get back (absolutely no response) to me as to when the key covers will arrive in. I have already pointed out to them that the fobs are available at other SEAT dealerships - so why can't they get a set in ??
I was told by Barlow Motors Seat to bring my car in for 8am for a service as I was going to wait for it and I wanted it in first. Total lack of communication, staff need retraining as workshop does not start until 8.30am so why tell me to come in at 8am, I only got in the showroom by being led through the workshop as the showroom door was not opened until 8.25. That upset with the run around I walked out without my service, not a happy chap.
Outstanding service from ordering to receiving, kept up to date by phone at every step of the way, nice polite and extremely helpful staff, will definitely be a loyal customer for years to come if it remains like the service I received
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Barlow Motors & Stoke SEAT
1 Evans Street
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