I am a Motability customer and have had probably the worst service I have ever received from a car dealership in nearly 40 years of driving! I signed up for a Seat Ateca on the 27th of October 2020 and paid a £500 deposit to allegedly secure the vehicle. On the 8th of February 2021, just 7 weeks before I was due to pick the car up, I was told that the factory had refused the order as they were no longer making the engine I had requested. Trying to get my £500 deposit back has been nothing short of farcical. I was told by sales advisor (Dean) that I had to get it back from motability. When I told him that was wrong, he then changed direction and said that I needed to go through their finance department. I again said that was wrong, and unbelievably, he said that he couldn't find any record of my payment and that it was up to me to provide proof that I had made the payment! I have spoken today to a Senior Sales Advisor called Tony who sorted my refund out. Apart from Tony, an absolute shambles of a dealership.

Called up on Friday morning, booked in an appointment to view a car on the Sunday morning with Jason, recieved a confirmation and video message in the meantime. Drive over 1 hour to get to the dealership only to be told it's Jason's day off... Then we're told the car was "sold a couple of days ago" with nobody informing us, yet the car still being advertised on seat approved AND autotrader... Accepting the fact, we agreed to look at other similar cars, multiple times we were told about cars that were exactly right for us, but "oh wait that one sold last night". This dealer needs to seriously consider the level of service they're providing as they're representing Seat as a brand...

Hi I am very pleased with the service and customer care Jordan gave me both when I ordered the car and today when it was handed over, I am very appreciative of the sensitivity shown towards me as a disabled person. Thank you Barlow Motors Stoke so very much.

On the 24th September 2019 I paid a £100 fully refundable reserve fee to Barlow Motors in Stoke. Today 16th October 2019 and still waiting for refund. Full of promises in reality cannot be trusted. Let's hope the bank can get the money back. Think before you part with your hard earned cash. Their word means absolutely nothing.

I bought a car in January but last night I had a mechanical fault and had to have break down service. This morning I took the car back and was upset because I was going to a funeral. They offered to take me and fetch me back but I was too upset to go. I explained I'd got a busy week with considerable appointments. They have made arrangements for me to attend all my appointments. I will always recommend this company for their efficient and caring service.

Very happy experience purchasing our car from Mark Bolton , was extremely helpful and a very straight up honest salesman . Highly recommend Barlow Motors.

This visit for my second SEAT today was excellent. I have been looked after by Mark Bolton , sales exec both times, and could not wish for a better experience. All the staff at Stoke Seat greet you as a friend and help you all the way.

BARLOW MOTORS - WOLVERHAMPTON -21/11/18 - I took charge of my Ibiza F.R. at the end of September, two weeks prior I'd ordered three accessories for it. Seven weeks (21/11), three Emails (all of which have been read !!) and a telephone (there'll be another today call later today) I'm still waiting for Adam to get back (absolutely no response) to me as to when the key covers will arrive in. I have already pointed out to them that the fobs are available at other SEAT dealerships - so why can't they get a set in ??