Very dissatisfied. I have been referred for recall on my car from Seat to this garage. They should change a fuel filter. When I left my car for replace I been told that it's something alse and it will take longer. I have left my car at 9 o'clock, about 14 I have a phone call from them that a car is ready to pick up. I told them I that I will be back in about an hour. When I get there they just take my car for wash so l have to wait again. I asked what was done in it and I been told that they update my software and fuel filter wasn't change. The customer service is very poor. No one was talking any notice of my. Everybody was BUSY on the phone. Not helpful at all. I will never be back there again.

I came to Stoke Seat around 2/3 weeks ago looking for a car, I found I liked the Seat Arona that was at the dealership already. before coming to take a look i had spoken to Tendai Mutanda over the telephone to discuss my wants and likes and what was available, He then offered an appointment for 2 days later to go for a look and a test drive of the car, the day before the appointment Tendai sent a personal video message to give me some information before the appointment. I quickly realised what the service from Tendai and the rest of the dealership would be like. I went to the appointment and was greeted by every staff member that was in that day and was made to feel welcome by all with refreshments too! I wasnt left alone for too long without getting an update from someone who were only to happy to help and answer any questions i had. That day i decided i was having the car and completed checks/paperwork etc. I was told all about the car and the deal i was getting and was told 5 days later i could collect my car! What brilliant service that is! The day before I again received a video message from Tendai to let me know details for the day of collection, He was on hand throughout the process to answer any questions i had at any point, and the response was immediate. Collection day arrived and yet again the service i had was amazing and i couldn't find a fault with anything, friendly staff, lovely atmosphere, perfect place to purchase/lease a car from. I would like to say a personal thank you to Tendai for all his help and support throughout my journey to getting my car, you have been brilliant, friendly and just all around a nice guy. I would definitely recommend your service and also anyone else at the dealership as i cannot fault my time with Stoke Seat at all. Thank you to all the staff there at Barlow motors, fast, reliable, honest, friendly, are just a few words to describe everyone. Thank you from Hailey, a very happy customer!

A big thank you to Tom and Ryan at SEAT Wolverhampton. Couldn't have asked for a better service. Both are friendly snd professional and made things very easy for me! Thanks again.

Recived great service from them all felt very comfortable nothing too much trouble. Everyone friendly and happy to help. Ryan Graham and Gary all very nice 👍

I have been buying new cars from Barlow's for over 7 years. Always had positive interactions with sales staff, never felt pushed into a car I didn't want, generally found them to be very helpful over the years. I have had 4 cars from them, 3 different models and specs, had minor issues with some, as you'd expect with any car. Up until recently, the service department have been great with dealing with issues. Since having my last car, 70 plate Leon, I've had nothing but problems with the multimedia system, safety features and general day to day things with the car! when I've called the service department, I'm met with what I can only describe as a 'bad attitude'. Lack of helpfulness, and general disregard for what I'm asking. Once, I put down to maybe having a bad day, pressure etc but it was every time I tried to get an issue resolved! One example, I questioned why I was having to change the batteries in my key fob so often, when I hadn't had this problem with any of my other cars. I had recently put a new battery in. The reply I got was, "Well, I don't make the batteries, its not down to me how long they last is it?!" Disgusting customer service!!! After less than 18 months of having my Leon and lack of help I'd had enough! I wanted rid, and I wanted rid of Barlow's. Then I crossed paths with Nic. He works for the Cupra side of the dealership, very friendly, approachable, no nonsense, no pressure. Felt very comfortable with him, he listened to me moan, he listened to what I wanted, what my budget was and found me a car in no time. In less than a week we had a new car and I couldn't be happier with his service. I may only be one person, one sale, but it makes a difference. While we were waiting for handover of our new car, he was handling another unhappy customer who by all accounts looked happier with his service when he walked away. Nic is fab! Barlows unfortunately need to up their game or the new dealership in Lye maybe having my custom from now on!!!!

Absolutely fabulous service from Michael at Barlow Motors great customer service patient and informative would definitely deal with again 5* Service Thank you

Purchased 21 plate Karoq. Noticed a chip in the windscreen. The sales manager advised it has come in like that off the transporter and had been repaired. However when spending so much money on a new car, the customer wants it in perfect condition, so we agreed to the offer made by the sales manager which was that Crewe Skoda would cover the insurance excess for a new screen. To which I drove away happy. When chasing this up, I was told by the general manager that the sales manager has now departed company (been sacked) and they won't honour what was agreed. Had I know this at the time, I wouldn't have driven the car off the forecourt. Been a Skoda Customer for 25 years now with the last 4 cars being from this dealership but we won't be using again or recommending. Would rather go further to a better, more trustworthy dealership. They will lose out far more in the long run