I would never visit this dealership again after my experience with trying to order a mobility car. Way back in August when I initially walked into the dealership and got the process started I have had to deal with mistakes, misinformation and feeling unappreciated as a customer. When i originally signed up and placed the car on order which I was told there was plenty in stock and that I'd be in the car the end of the month (August 2024) but then because of a mistake made by their employee with the initial forms and spelt my name slightly wrong my driving Licence check kept failing. I was then having to call the department that conducts the Licence checks and they told me it was a discrepancy with the spelling of my name, I told Jamie Buchanan who was dealing with my order this but he was convinced it was an issue with the address on my Driving licence so I changed the address and had him process the checks again which again kept failing Jamie again asked me to call the licence check people and see what's up and they say again it's a discrepancy with the name. At this point I was sick of talking on the phone or calling multiple times and not being able to take to Jamie but also never getting a call back so I went into the showroom. Only then Jamie noticed my name misspelled, corrected the spelling and finally managed to get my licence check to pass. But now he tells me the £500 deposit i put down to secure the Formentor didn't actually secure the car and the car had been sold to someone else in the month it took him to sort the driving licence check also because of the new shape coming out there were no more in stock and I couldn't order a new one. Disappointed I ordered a different model an Ateca and was given a time frame i was ok with. A few weeks later I realised Jamie didn't actually order the spec of the car I wanted and when I asked him about it he told me the model and spec I wanted would have taken 6+ months to be built and delivered. Again disappointed i asked about the new shape Formentor to which I was advised to keep the Ateca on order but call up early October and I'll be able to order the new formentor as that's when they go on mobility. I call up in October and talk about the car and what models were on offer. Now I wanted the V3 but for some reason Jamie kept trying to sell me the V2. Anyway I asked him to get the price and time frame on a V3 order. He calls back a day or so later and assures me he can get me a V2 in grey for November and that a V3 would be after new year. I wasn't happy that but I ordered the V2 just to get it sooner but I was never told a price or made aware that the V2 was more expensive then the older model £3095 apposed to the £2495 i was originally quoted and was expecting to pay until the day i turn up to pick up the vehicle and was then sprung on me that the price had gone up £600 which by the way was promised for November 2024 but ended up being January 2025. At this point I had just lost it with everything I'd been through up to now and to have this extra expense dropped on my lap last minute was the final straw. Jamie didn't seem to want to help or budge at all and I spoke to a manager who seem just as uninterested to help with the situation and the incompetencies of his staff. Like I said I felt unappreciated as a customer and disrespected too for wasting 6 months of my time to be like "can't help you so see you later." Kind of attitude. I was so pissed off and upset when leaving that dealership today when just an hour before I was excited to pick up the car. And now I'm also told the £750 contribution for first time mobility cars is no longer in affect not to mention the £240 lost in taxi fares and missing a day's pay to collect the car I'm just down all around now and six months of my time wasted. I'd give 0 stars if it was an option.

I went to Barlow Motors on the off chance they may have a car in my price range. Their sale rep Taylor Carter provided EXCELLENT service which I could highly recommend.Taylor did his very best to meet my requirements... and in the end I was totally satisfied. Well done Taylor !!

Very dissatisfied. I have been referred for recall on my car from Seat to this garage. They should change a fuel filter. When I left my car for replace I been told that it's something alse and it will take longer. I have left my car at 9 o'clock, about 14 I have a phone call from them that a car is ready to pick up. I told them I that I will be back in about an hour. When I get there they just take my car for wash so l have to wait again. I asked what was done in it and I been told that they update my software and fuel filter wasn't change. The customer service is very poor. No one was talking any notice of my. Everybody was BUSY on the phone. Not helpful at all. I will never be back there again.

I came to Stoke Seat around 2/3 weeks ago looking for a car, I found I liked the Seat Arona that was at the dealership already. before coming to take a look i had spoken to Tendai Mutanda over the telephone to discuss my wants and likes and what was available, He then offered an appointment for 2 days later to go for a look and a test drive of the car, the day before the appointment Tendai sent a personal video message to give me some information before the appointment. I quickly realised what the service from Tendai and the rest of the dealership would be like. I went to the appointment and was greeted by every staff member that was in that day and was made to feel welcome by all with refreshments too! I wasnt left alone for too long without getting an update from someone who were only to happy to help and answer any questions i had. That day i decided i was having the car and completed checks/paperwork etc. I was told all about the car and the deal i was getting and was told 5 days later i could collect my car! What brilliant service that is! The day before I again received a video message from Tendai to let me know details for the day of collection, He was on hand throughout the process to answer any questions i had at any point, and the response was immediate. Collection day arrived and yet again the service i had was amazing and i couldn't find a fault with anything, friendly staff, lovely atmosphere, perfect place to purchase/lease a car from. I would like to say a personal thank you to Tendai for all his help and support throughout my journey to getting my car, you have been brilliant, friendly and just all around a nice guy. I would definitely recommend your service and also anyone else at the dealership as i cannot fault my time with Stoke Seat at all. Thank you to all the staff there at Barlow motors, fast, reliable, honest, friendly, are just a few words to describe everyone. Thank you from Hailey, a very happy customer!

A big thank you to Tom and Ryan at SEAT Wolverhampton. Couldn't have asked for a better service. Both are friendly snd professional and made things very easy for me! Thanks again.

Recived great service from them all felt very comfortable nothing too much trouble. Everyone friendly and happy to help. Ryan Graham and Gary all very nice 👍

I have been buying new cars from Barlow's for over 7 years. Always had positive interactions with sales staff, never felt pushed into a car I didn't want, generally found them to be very helpful over the years. I have had 4 cars from them, 3 different models and specs, had minor issues with some, as you'd expect with any car. Up until recently, the service department have been great with dealing with issues. Since having my last car, 70 plate Leon, I've had nothing but problems with the multimedia system, safety features and general day to day things with the car! when I've called the service department, I'm met with what I can only describe as a 'bad attitude'. Lack of helpfulness, and general disregard for what I'm asking. Once, I put down to maybe having a bad day, pressure etc but it was every time I tried to get an issue resolved! One example, I questioned why I was having to change the batteries in my key fob so often, when I hadn't had this problem with any of my other cars. I had recently put a new battery in. The reply I got was, "Well, I don't make the batteries, its not down to me how long they last is it?!" Disgusting customer service!!! After less than 18 months of having my Leon and lack of help I'd had enough! I wanted rid, and I wanted rid of Barlow's. Then I crossed paths with Nic. He works for the Cupra side of the dealership, very friendly, approachable, no nonsense, no pressure. Felt very comfortable with him, he listened to me moan, he listened to what I wanted, what my budget was and found me a car in no time. In less than a week we had a new car and I couldn't be happier with his service. I may only be one person, one sale, but it makes a difference. While we were waiting for handover of our new car, he was handling another unhappy customer who by all accounts looked happier with his service when he walked away. Nic is fab! Barlows unfortunately need to up their game or the new dealership in Lye maybe having my custom from now on!!!!