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Seymour Pope Ltd advertised an “immaculate condition BMW X3” on Autotrader. Unfortunately due to COVID restrictions we were unable to view the vehicle. We paid £1000 deposit to secure it subject to a successful RAC report. RAC reported various unroadworthy faults despite a recent MOT. Seymour Pope were unwilling to correct any of the faults found. We requested a refund because the vehicle was unroadworthy and not as advertised, Seymour Pope agreed to return the deposit. Countless phone calls and emails later the deposit has still not been returned. This occurred in April 2021. Lawyers are now involved. My advice . . . . be very careful dealing with Seymour Pope Ltd of Kings Langley or better still AVOID them altogether.
We bought an imported Audi from this dealer with the assurance that the car would be converted to UK specification and "upgraded" with an Apple Carplay system. The so called upgrade was worse than useless particularly in the country as the radio, navigation and obviously telephone was entirely dependent on the signal through the telephone handset. It was very easy to forget and press the radio or telephone button which took you back to an incomprehensible Japanese setup. Various Japanese fittings such as as security options for navigation and TV were left connected with annoying messages coming up saying a card was required. One amazing thing was that a flare had been left in the passenger footwell in a clip just where a dog or a child could get at it. Not easy to understand why or what the awful consequences would have been if it had been set off whilst the car was in motion. There were other irritation such as the odometer and tripmeter being set in kilometres without the ability to change. When we asked our local Audi dealer about repairs and replacements to any of the electronic components we were told it was not possible as the VIN indicated that the car was Japanese and that it was not possible to buy replacement parts or even service the car. Other details were just as irritating e.g. no second key and no possibility of getting one as the frequency used is different in Japan. Insist on an English translation of the service record and a new service book and English manuals (we were told to "steal" the one from our present car before selling it. When asked what the solution was we were recommended to a retrofitting specialist who could rip out the Japanese components and replace them with new Audi components and then re-code that car as a UK car with UK Satnav, UK radio, etc. The cost was £4500. Seymour Pope were uninterested in helping us initially and then simply failed to answer emails. If you are buying a car from this company which has been declared as imported from Japan insist on a retrofit of all components before agreeing to buy. In other respects the car was nicely prepared and drives well - it is just the "imported" category that needs wariness.
Where do I start, just after reading another review someone had made recently I thought it well overdue that I need to make every buyer aware. At first it was great they answered all my questions and was very very helpful so as of that it was plain sailing. The advert for the car was that it had been in no accidents and no panels had been changed, as a car enthusiast I got home instantly and gave the car a clean and ceramic coating to try and protect what I had thought was immaculate paint work, while giving it a thorough clean I began to notice everything wrong, front bumper was a complete different colour to the main body aswell as being cracked under the drivers side light, the passenger front light had been changed, the rear bumper was also the incorrect colour and didn't match!. Then I noticed the rear quarter panel, aswell as not matching the bodywork colour it had been resprayed poorly and has Got water in-between the paint layers which leaves a bubble effect on the paint. So as from what I can gather this car has at some point been in a obvious front and rear collision, if I'd have known the car had been in a collision I'd have stayed well clear as I have 2 very young children that sit in the car. Getting the car fixed under warranty was another challenge , excuse after excuse until finally they caved in after pretty much being pestered by me, so just to make you all aware you will always have a fight on your hands, the rear door lock seized up after not Owning the car long at all, they would pay for the part but refused to pay labour, not only have I got to respray almost the entirety of the car which will cost me thousands but I've now been stuck with repair jobs I have to pocket for, the cars now being thoroughly checked by trusted mechanics for any collision damage. Please buyers beware and do your research . I am a very disappointed customer , to top it off I've been blocked from the salesman from being able to contact him. I'm now debating trading standards for the false advertisement.
I bought a Mercedes E320 from Seymour Pope last year. I was misled about the state of the car and despite assurances that any issues identified in the first few months would be rectified, they have so far refused to help. Make sure you obtain the advisory notes from the MOT certificate they give you with your car and have an independent assessment before completing your purchase.
Absolutely delighted with the service from Seymour Pope. I live in Ireland and was unable to go see or pickup the car but the car was exactly as described and in perfect condition. Philip was very helpful throughout the process and made sure the car was in excellent condition. Couldn't recommend these guys enough and I'd certainly look to buy another car from them. For anyone living in Ireland I used Eirtrans to transport from door to door and also a great service.
I purchased a car from Seymour Pope and dealt with Pierre. He was extremely charming and helpful during the sales process. However, the first morning after collecting the car from Seymour Pope it developed a fault. Pierre's fix to this was to advise me to wait a few days and then he would raise it as an insurance claim as it then looked more genuine! As such as time went by, I was left to deal with this faulty car issue entirely by myself. Still to this day Pierre has not contacted me to see if the car was repaired ok and other than make a phone call to pass this issue to the insurance company, he did nothing! My advice would be wary of this garage as they have no ability to fix issues and when you spend a lot of money on a car and it has a fault the next day after you take it home, you have to question how thoroughly these guys check their cars! My experience was the worst customer service from buying a car to date and believe me I've bought a lot over the years!
Having viewed the car online I went on to view and buy the Mercedes. The car was as described and I really pleased with the deal. They were very professional and very efficient. I could recommend Seymour Pope.
Called in looking for a small car to take the Grandchildren in.... Fell in love with the Mercedes C63 AMG. A smooth deal negotiated... Loving the car from Seymour Pope.
Whilst due to personal reasons I did not complete a car purchase Philip and Pierre at Seymour Pope were attentive and efficient with excellent contact throughout.
Well done Pierre and Seymour Pope. Excellent customer service from first contact to collection of an extremely well presented vehicle as good as any main Porsche dealer could provide. Would not hesitate to recommend them to a friend.
Seymour Pope is an Independent dealership that is based in Kings Langley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Barnes Farm Barnes Lane
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