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Not sure I've ever left such a poor review for anywhere, but cannot recommend SG Petch for car maintenance any less. In 2022, I was booked in for a 2 year service as per the manufacturer schedule. They changed it to a 1 year service without consulting me, and after I raised it they went ahead and did the 1 year anyway so I had to bring it back a few weeks later to finish it. Today, I was booked in for a 3 year service and MOT. I had a confirmation email, but it wasn't booked in properly and I wasn't on the list. I now have to spend a fortune on taxis so I can go to work on Tuesday when I bring it in again, and it'll take the whole day instead of just the morning. For the messing around, I was offered my MOT for free. Except my MOT was already supposed to be free after they messed me around last time. Now waiting for a manager to call me, which if previous experiences have taught me, won't be until next week. Additionally, I had to have a warranty repair and was messed around with when it would be ready. Every time I was promised a call, they wouldn't actually call. Spent the week chasing them up for updates and confirmation of a collection date. For my next car, I'll be choosing a brand that doesn't require me to use SG Petch as the only local approved centre.
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Quoted £850 for a part that was perfect.that they insisted my car needed the RAC and a different dealer disagreed and job was.,£99 and car is perfect . Workmanship shocking and refused to see evidence or admit liability. A pod like the plague.
Reviewer has confirmed their email address
Stay a million miles from this company , customer service is zero just want to take your money and run , servicing is shocking , over priced and insisting parts are needed at huge prices a second opinion will tell you different use at your peril you have been warned .
Reviewer has confirmed their email address
Ryan's very knowledgeable excellent customer service and nothing to much trouble. Many thanks to Ryan for all his hard work for getting our new car.
Reviewer has confirmed their email address
Ryan helped me find a great first car and get it for the best possible price. I couldn't be happier. I got a Hyundai i20 and it is in perfect condition.
Reviewer has confirmed their email address
Over a month, 3 times booked it for a problem, 3 times over a month, they still haven’t completed the repair. Claimed they hadn’t ordered all the parts to suit the repair! Therefore having to return for the 4th time!
Bought a hyundai i30 4 weeks ago. Having been assured from the salesman the car was mechanically sound and that it had been checked over before I collected it. Just under 4 weeks and the mechanical trouble has started. After eventually getting a phone call back after leaving repeated messages. They said they'll fix it but will have to charge me. You might of thought they would of gone out their way a bit to keep a good review but no they didn't.
Booked my Kia Sportage in for second annual service, Done while I waited, Took time to examine bodywork before and after work after I explained a previous problem with damage by a different dealer. Highly recommended , I worked in motor trade 35 years and my Kia is my pride and joy, I'm not easily impressed by gimmicks, but these people were great. I deliberately don't let dealers clean my car, yes I know I'm odd .
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Having bought a brand new Hyundai i10 five years ago from SG petch Darlington I have never had a problem and never once claimed on my warranty andreally love the car until recently when I booked it in for a annual service and mot I was billed £483 for repairs due to wear and tear when the car has only done 12000 miles in 5years this is not a good advertisement for the Hyundai i10 if it needs nearly £500 worth of repairs after 12000 miles absolutely shocked and stunned
Reviewer has confirmed their email address
John wood in response to Unhappy and shocked customer
I was the same after my hyundai purchase and started having problems almost immediately. They just showed no care like they couldn't be bothered. Got your money dont care
Very good service without the high sales pressure. Very frinedly and efficient. Sales preson knowledgeable.
Reviewer has confirmed their email address
SG Petch Darlington is an Franchise dealership that is based in Darlington. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
SG Petch Darlington
Mcmullen Road
Darlington
Darlington
DL1 1XZ
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