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So I recently found the car I was looking for.. BMW M2, and I spoke to someone named Martin from the showroom. Martin told me in order to secure the car I was interested in I would have to leave a deposit of £1000. So I paid the company £1000 and thought according to what I was told I secured the car SO SURELY THE CAR SHOULD NOT HAVE BEEN SOLD TO ANOTHER PERSON?? , Later on when I was about to arrange to drive down from west midlands and pick up the car the car had been sold. SOLD despite my secured deposit on the vehicle. So this defeats the purpose of a deposit. Why would you take a deposit upfront from somebody then have the audacity to sell the car within hours of the transaction. This sales rep is deluded. The company reviews show the bad service they have offered to previous customers. When I spoke to someone regarding this dispute I was told oh it was a system error so why did you take my money,?? Where did my money go?? which car was my money secured to?? There cannot be a system error here folks!! this company is a crook company and the service is clearly rubbish and the people who dealt with me are have diabolically cocked up... DO NOT TRADE WITH THESE PEOPLE FOLKS BE A W A R E!!!
Tried selling me a stolen car avoid this place at all costs they are every shady. People who have written good reviews are probably either workers for the company or I don't know but I would stick to better dealers. And the team will probably reply to this comment pretending like nothing is wrong with their company don't be fooled!
i have been buying cars from ssc for some time now,nice cars. I am a range rover man good service,khan from oxford
Further to my review in September 2018. On 15th October 2019 I had to take this garage to Court which found in my favour and ordered SSC to pay by 5th November. However in breach of the Court Order they have failed to do so. This is a truly disgusting business. Just take my advice and go elsewhere. Bet they don’t respond to this review !!
Staff from Shaks Specialist Cars Ltd in response to UDATE - COURT RESULT
Jeff, you clearly had a warranty issue which then the warranty company refused to pay once they actually investigated themselves as they said its wear and tear due to the age of the vehicle, SSC still offered you a goodwill gesture even though when the vehicle was sold to you all checks were done by you and you was happy with all, the actual problem you incurred was some time after you purchased the vehicle and we still agreed to contribute towards your repairs but you wanted the whole repair paying. Yes you then filed a small claim against us which we agreed to pay to avoid all legal costs.
Anon in response to UDATE - COURT RESULT
COURT RESULT - UPDATE. I intended to ignore your response to my latest review but feel I cannot as, putting it politely your response is misleading .I purchased the car off you and at the time firmly believed the warranty was with you with no mention of any limitation of cover. I was never told that it’ was a separate company, who the company was or of any limit. Even your website shows no limit of cover on the warranty. How many customers have bought cars off you in the belief they were covered unaware of any limit. Anyway you ignored two letters from me, put me through all the stress of preparing for, travelling, to and taking a day off work to attend court. Finally, 18 months later argued against me in court. You didn’t avoid costs, you were ordered to pay them and even then despite being given over two weeks to pay, still paid late. When I was looking at the car prior to purchase you described it in wonderful terms, then in court as ‘part worn’ etc. I have retained all the documents should you or anyone wish to review them. The saddest thing is, I don’t often buy a car and I really wanted to leave a positive review.
Ssc from Shaks Specialist Cars Ltd in response to UDATE - COURT RESULT
Jeff. Unfortunately for us this is something that Urfi the general manager who actually sold you the car should have dealt with in a professional manner and responded to your letters, he should have made all clear with you regards warranty etc. Let’s put this behind us now as what has been done has been done , pls enjoy your vehicle and not let this dishearten you for the future
Been buying cars from Shaks Specialist Cars since 2010. Great level of service even though I buy some of their lower priced vehicles! Love walking around their showroom looking at all the supercars. Awesome cars with great service!
Brought a S63 from Shaks Specialists Cars they provided fantastic service and got a great deal, absolutely chuffed with the car. SSC will look forward to next time I buy a car from you.
Shocking customer service from Shaks Specialist Cars, all via text messaging was interested on the Audi s1 they have in there stock now was on at 21995 was bought 4 months ago traded back in with a extra 4500 miles on clock and listed it for same price telling me the lad got bored of it already the place is a scam avoid that blue s1
Wow what an experience, we just bought our first car from Shaks Specialist Cars today. From the moment we walked in to their pristine showroom right untill we collected our car they displayed a level of professionalism unmatched anywhere else. When we initially visited they didn't have the car we wanted. We left them with our spec and was told to give them a bit of time. A week later we got a call and was shown a car that exceeded our expectations by miles, needless to say we were over the moon. These guys actually listened to us and delivered the goods. They went above and beyond what one would expect from a car dealership. If your in the market for a new car then SSC is the place you need to go, the ONLY place. Thank you soo soo much to everyone at SSC, I look forward to our next purchase from you.
Extremely poor customer service and dodgy place. I visited the Shaks Specialist Cars showroom last week with my brother and met the manager. They showed us a ferrari and claimed that the car was clean. Before buying we ran an rac check on our computer and found out that the car was stolen! And the manager said that they knew this but they had "paid" for it when they bought it from the seller, so it's legit. Effectively they bough the car from the thief! Watch out for Shaks - stay a mile away from these guys.
s shah from Shaks Specialist Cars Ltd in response to Really poor service
i have noticed you feel the need to leave malicious reviews on several pages your accusations are ridiculous and spiteful we goo check and inspect all of our cars and would not dream of purchasing or selling a questionable motor vehicle it seems some of our competitors are jealous of our success and hard work and have to stoop to such levels we have never met you nor do we sell stolen cars all the best
Zaf in response to Really poor service
I have bought several cars from SSC any small issue was dealt with ASAP no problem what so ever. They decent guys trying to make a living. I made a mistake by buying a brand new BMW from the main dealers I’ve had issues with it every month. SSC always. 👍🏻👍🏻👍🏻👍🏻
Those posting positive reviews about Shaks Specialist Cars have been very, very lucky. Please do not rely on the cherry picked reviews on their website. I recently bought a car from SSC. Shortly after taking delivery it developed a fault which I naturally assumed would be repaired under warranty. It was only then I was told, in breach of consumer rights that it was not covered by SSC but an independent company. However after agreeing to pay for the repair I took the car to a garage. SSC then refused to pay leaving me with the hefty bill. SSC have ignored any contact from me regarding the issue and to date, despite repeatedly asking have not even told me who the alleged warranty company is. This is a truly disgusting business.
Jason in response to Avoid like the plague
Hi .. did you manage to sort anything out with SSC ? We have a similar problem .. my 70 year old father bought a car from them in ausgust & After a few days it developed a fault (it wouldn’t start) ! I contacted them by phone & was told the that we bought the car trade sale ! By the way you can’t do a trade sale with a member of the public & they know that ! but anyway I thought they would help but they just said it was a trade sale with no warranty given or implied ! I have had the car in to a Mercedes specialist & when plugged in it lite up like the 5 of November with loads of faults one being the ECU .. I have had to pay for the repairs (£1,840) or my father would have no vehicle .. I’m on it now with trading standards & a solicitor so let’s see what happens
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