Came in during the carnival event, test drove a car and was promised during the promotion that they would honour the hotel stay for 2 for the test drive. Found the car I loved and even brought my wife the next day to see it and finalise the sale. However… within a day the promised price changed massively, car I wanted changed to lower spec yet at an exuberant price. Then come the pushy sale tactics!! 5 calls within an hour, Kevin claiming he’s found the car I wanted in the county and was getting it shipped to the dealership for me, wanting all my details for the financing without me even saying I wanted it anymore. Next call, oh price is now down so you can afford it monthly, then the following day a call from the showroom, that Kevin no longer works for the business?? New salesmen promising me he was chasing the promotion up and would call me back, it’s been two weeks and no return call, I’ve now changed dealership to complete the sale and lone behold the car price is massively different and they are actually giving me money for my 72 plate car I’m part exing rather than charging me for it!! I’m in contact with the CMA and ASA over their use of a competition and not giving the intended prize I have even signed paperwork in the dealership over while taking the test drive, luckily I took photos of the sign sheet while the pushy salesmen went to photocopy my license, I also have photos of all promotional emails and Facebook posts. Then to round it all off, the web chat don’t want to know from drive themselves, sales team instantly put the phone down or reject my calls now and the help desk just rings and rings. I will not let this lie, you have my details on your system so if you don’t start taking my calls or give me what is entitled within your promotion, I will do everything in my power to see this take its full course. Regards Aaron Elliott Contracts manager

Kieran at Drive Vauxhall in Darlington was brilliant; he was very understanding and did his best to make sure I got a good deal. He was absolutely fantastic and so polite!

Had a test drive booked. When arrived we were kept waiting 40 minutes, before we gave up and left. While waiting we saw the car that we were supposed to be test driving..it had a used pizza box on the passenger seat, McDonald's rubbish in the boot, and someone's boots in the back. Disgusting. Would never buy a car from here. The booking was made in my partner's name: Chris B. The car was an MG S5

I have just rang through to get a quote for a replacement exhaust for my Vauxhall Antara that another professional garage advised as heavy corroded and needs total replacement. I asked for a quote for both a full system and price for fitment. Sadly and disappointing I was told that the car would need to be inspected by them and they would then advise me what needs doing. Oh and then wanted to charge me a £132 inspection fee for the privilege on something I already know that needs replacing. All I wanted was a price for a full system +fitment, They continually spouted rhetoric about policy and procedures and refused to give me a quote..... What a joke.. I purchased this car from them several years ago, but that didn't make any impression either. Quite frankly they don't deserve the business. I wait a response in due course.

From the start Andrew from drive vauxhall was very professional and kept me updated with the process of buying my car, the whole process only took 3 day considering the Monday was a Bank Holiday thanks.

Thank you to Patrick who made the whole process easy from start to finish with his calm reassuring manner. Good taste in music as well.

Company failed to give me MOT cert which would have shown need for new brake discs and tyres. Purchased 2016 Hyundai I20 in May 23 with 10 month MOT. Was sent away with work for 7 mo ths so car only did 800 miles in the 10 month for next MOT. This highlighted need for 2 tyres and brake disks. If buying please ensure you check previous MOT certs and don't get ripped off like I did