A big thank you to Matthew G at Chestnut Street Darlington. He listened carefully to what sort of used car we were looking for and worked efficiently to get a deal together. He was knowledgeable, efficient and got our car sorted in no time. It was a pleasure to buy our car from him. We wish him well in his career and will definitely recommend Drive Vauxhall and Matthew G to friends and family.

Used these for an insurance repair to my car after car crashed into the side of me. Got the car back and was an absolute state. Overspray everywhere, paint like orange peel , contamined paint. Paint all over mouldings and door catches where they couldn’t be bothered to remove them. Avoid and don’t accept this place for Bodyshop repairs. Cowboys

Sold my car through the motorway website, from then on dealt with Mark at the Darlington branch, who was very helpful, each time i had a question response was quick. Excellent communication, Thanks

purchased vehicle but after 9,000 miles gearbox broke down. Advised by these cowboys to take to Bristol Street Motors as they didnt have diagnostic machine for automatics. Did as advised and paid £99. They confirmed it was an internal fault and not wear and tear. Manager still not interested even though he received a copy of the report. Then said we had to prove it was faulty when purchased. If this review prevents even one person being ripped off then it has been worth my time leaving it. Currently seeking both trading standards/legal advice. You have honestly been warned. Spend your money wisely but not on this trader. You will be sorry! If I could leave zero stars I would but unfortunately minimum is one. There are decent traders out there, don't chance it. Stay clear.

Never will I deal with drive vauxhall again, had a car for 8 months with 58k on the clock. Covered 5000 miles and the gearbox is broke. Spoke to darlington where I purchased it and spoke to sales manager (£1500 repair bill). He was very rude and totally uninterested. "Tell you were I stand I am doing nothing for you", massive shame as I have dealt with bury st edmunds before and they where brilliant. Be very careful if buying from this branch.

Priced a car up on forecourt incorrectly and made the customer feel like it's their fault.... not willing to budge on price even though they had it over £2000 less than was online. We spoke to the sales women re the price as seemed alittle too good to be true seeing the price but told no that was right! Apparently it wasn't... Chris the manager is rude and arrogant. Won't recommend to anyone going there!

Absolutely appalling. After setting up my service plan found an error ( they charged me twice for the same MOT) Tried ringing, simply no answer at the Darlington service. Finally spoke to the general manager. Told me he did not expect his “ girls” to pander to my needs and perhaps best if I took my custom elsewhere. Spoke to EMAC and cancelled my contract. Forty years a Vauxhall customer 20 years at this branch, sadly ended this afternoon.

Never had such a shocking customer service. Been told we need to speak to the general manger regarding numerous issues including misleading information on a vehicle we bought After almost a week of being told the general manger will call us back that day, it appears he has fallen down a black hole Luckily they are registered with a regulating body so hopefully we will have more help when we escalate this

I bought a 2014 Nissan Note from Drive Vauxhall Darlington in late March 2021. Initially my showroom experience was good though there was a delay in the delivery date of the car. The day it arrived I was presented with a wad of papers to sign which had not been my experience in other purchases. The first time I drove the car I realised that the milage was. 4000 miles more than on the order document. I attempted to contact the salesman by phone without success so I emailed him, no response. I emailed the salesroom manager, no response. This all took time and I was still waiting for a reply when I had the car valet and was told that the rear bumper was damaged 'consistent with a collision' I then had the car safety checked and discovered the battery failed it's test. I then made an official complaint to the head office. Last week 14 weeks after I bought the car I got a response. They will not investigate my complaint as the car I bought was not a Vauxhall! Two days later I got an email from the dealership with no reference to my earlier emails. In it they told me that the insurance I bought with the car had been miss-sold to me. I have bought several cars from several different dealerships but this is the worse experience and service I have ever received.